Needlepoint is a time consuming, delightful and expensive hobby which requires only working with people who are professional and have integrity. That was not my experience with The Picket Fence. Beware.
- I will never recommend this "The Picket Fence" for finishing work.
- The Owner, Linda accepted substandard work on two separate occasions from whoever she hired to do the finishing.
- The owner accepted one piece of needlepoint where the needlepoint pattern was cut off changing the design concept of the piece.
- This piece had uneven seams that distorted the piece altogether.
- The work was substandard even to a lay person and should not have been accepted by the owner.
- The finishing of this piece could not have been done by a professional needlepoint finisher.
- The owner, held onto the needlework piece for one year.
- The owner did not keep in touch by phone to update the status for the year.
- The owner did not return phone calls nor respond to a personal note left for her to call with an update.
- Over the course of one year, the owner made no effort to have the work corrected.
- In 15 years of needlepointing, I have never experienced such unprofessionalism, poor treatment of a customer, an owner who would accept substandard work and not make it good nor hire a non-professional to do finishing work on an expensive needlepoint canvas.
I hope that no one else has this experience. Please don't waste your money. The large deposit was not returned either after waiting for a year and no apology for the lack of communication nor the poor work. read more