Today I went at 10 am.
The girl who opened the shop said she was not the owner. (I asked)
She didn't seem very friendly and was not very helpful when I was asking her questions. She was very short in her replies and had no social skills. She wasn't fully paying attention to me and didn't go out of her way at all to help me out. There were no other customers in the store so she wasn't busy.
My purpose was to rent tuxedos for a large wedding group and she told me there were no specials for wedding parties, only quinceaneras. So then I asked if we had more than eight people renting tuxedos if there was any deal we could get. She said no, only for quinceaneras. I let her know that didn't seem right because if it was a large group we should get something like other places do.
I don't know if she was high or she just really has serious comprehension issues, but at the end she told me we could probably give you one tuxedo free but was rude about it. For the record she is a short Mexican girl with dark black frame glasses.
She gave me the worst and most laziest customer service.
I went in to get help with a wedding and I would expect nothing short of personal service to help me and for them to help themselves. It's a major event!
She also made an inappropriate comment (personal opinion) regarding the timeframe for my request for the rentals. The other shops I went to said tux rental would be no problem. I was just searching around for the best deal. Those other shops were so much better than this Piccolina's place. There is absolutely no professionalism in that shop and I recommend folks steer clear of them. I commented this situation on my personal Facebook page and I got a lot of feedback saying they were absolutely horrible and people have had prior bad dealings with them. Not everyone yelps, but I do, so again, I suggest you stay away from this pitiful little shop and take your business elsewhere. Don't waste your time.
I will be calling tomorrow to speak to the owner and let her know of my experience and let her know that her little employee lost them a potential profit of well over $1000 because it was going to be more than tuxedos that we rented. They are also way overpriced. A simple arch rental was $85 there.
I went to Broadway party rental and got the same arch for $35
Giving them one star is too much because they should receive no stars at all. But Yelp is making me give them one. read more