I came to the Piano Gallery several months ago in my search for the right piano to bring home with me. The selection of acoustic pianos was very good, and I would have loved to bring one of them home with me. Sadly, my living conditions require something I can plug headphones into, so that's where I set my sights. Considering the problems plaguing a lot of retail stores with getting inventory in, the selection was still very good. There were a lot of electronic options ranging across the price spectrum. I found the staff to be courteous and honest about what I could expect if I wanted something that wasn't currently in stock, which I appreciated. There were no false promises, even if it meant losing my business. I decided on a Yamaha CSP-170 that they had in stock. The delivery guys were punctual and respectful as they unboxed the piano and set it up for me. I returned to the store a handful of times with questions and concerns. They have their own people who come out to do service calls and this is something I almost needed to use, but the issue I had resolved itself. My experience is mostly positive, though the things I was so-so about was that I felt like it was a little hard to schedule a time with the repair person that worked with my schedule. I would recommend checking out this location if you're in the market for some type of piano instrument--whether that is an acoustic or electronic. read more

I moved recently and when they set up my piano, the movers said "we have a problem". One of the legs was so loose, they warned it might come down in the next earthquake. Normally that's a joke, but with the recent quakes, I got unnecessarily nervous that it was going to fall on my cats or something. So I did a quick google search to find 'piano repair' and most places say they do repairs, but they just mean repairs to the keys and mechanism, not to the piano structure. I made online inquiries to two places. The other place took 2 days to get back to me, and they said they didn't do that kind of repair (although they did give me a recommendation for somewhere else). Piano Gallery (Jonny) called me that same morning, and was able to come out the next day. He checked in with me later on my type of piano to make sure he brought all the right parts. He showed up on time, gave me a call to verify parking, and was friendly and easy to work with. He showed me an at-home method to prop up my piano (bench + books), took off the leg, and fixed the screws for me. When he was finished he also checked the other legs and answered other questions I had about the piano. He recommended a tuner who could help me fix the sticky keys. He also noticed that my music desk was missing and gave me recommendations on how I could get the music stand to stay up in a better position without the desk, and told me the method to use to stain the pieces of the piano that really needed retouching. In other words, he came for a simple job, he did it fast, and he helped me make a plan to improve my piano overall. I was impressed at the service and really grateful that everything was taken care of, and am enjoying my non-wobbly piano. I don't remember ever stepping inside the Piano Gallery, although I've driven past multiple times, but I am super happy with their service! read more

I went in for a basic keyboard for me but I was upsold to a $3,500 piano that maybe my kids could play too. I regretted buying it and requested a refund less than 24 hours after buying it only to find out that they don't accept refunds. This was a total surprise since I was not told that before I purchased it. Their Facebook page even says satisfaction guaranteed and their website offers refunds like any other business, but I was not satisfied and they would not refund the money. The response from the salesperson when I requested a refund was, in part: "...in my 25 year career, I have never dealt with a customer as unwilling to take responsibility for a decision to make a purchase as you have been, so I had no reason to suspect it would become such a huge problem for you as it has never happened before." Before leaving this review I called the owner to make sure they understood I was not happy with my experience to make sure I gave them every opportunity to meet their satisfaction guarantee and he told me "we can't please everyone". Instead I had to sell the piano and was able to get $3,150 after having it listed for two months. They offered to deliver the piano to the new owner so I took that offer. Next time I will buy online to get a fair price with a return policy as well. read more

Good prices and service. Would be nice if they threw a couple hundred bucks off the price for piano teachers especially when they bring their students in to buy a bunch. read more

I had a marvelous experience at Piano Gallery. We recently moved and bought a new piano for the new house. General Manager Mike Radditz was wonderful when we visited in the store. He was not at all pushy, but full of information, and committed to getting us the best piano within our budget. He allowed us to hold the price he quoted us for a couple of days while we mulled it over, and then I was able to call and arrange delivery, which happened within two days. The delivery guys were fabulous: quick and efficient and experienced, and friendly. They even built my bench for me! I highly recommend Piano Gallery if you are looking for any piano, new or used, upright or grand. read more

I called with a very specific and challenging problem, compounded by being out of state. Mike R was absolutely incredible in how informed and helpful he was in solving our issue. I could not be happier with the service he provided. read more

The team knows music and has good product. I purchased a baby grand at a fair price and they were helpful. It's now been 6 weeks since I paid nearly $17K. Not one call to inform of delivery time from them, not one returned call. I've been in live twice and still no actual date of when they will have the piano ready for delivery. Please note, the Piano is sitting in their showroom floor. It's a poor post sale experience to say it kindly. Down the street are two other piano companies who are far more professional. If I could do it over I would have purchased from one of those two companies instead. Instead I'm day 47 still with no piano or a call to say when I'll receive it. read more

Sold us a nice piano and worked with us through a misunderstanding about the terms even when we were being unreasonable. Thanks Mikelle and Stan read more

My wife and I went in on Labor Day to look at pianos and had an amazing experience! We worked with Dave Despain who guided us to pianos within our price-range. Not once did he try to push us above the number we gave him and he was willing to show us pianos that were well below our max budget. He was a pleasure to work with and ended up helping us get our first piano! read more

Came by interested in buying a piano. After playing for about 20 minutes (I had a full music scholarship to University of Kentucky), was rudely told to buy it or leave. What a joke. I make over 6 fig as a software engineer, and was going to buy a 30k+ piano from this location. Instead I will buy from a different company, and they have lost the sale entirely. One of the whole points of buying from a small local place like this is good staff and service. Perhaps they are used to small children playing chopsticks before their parent's buy the piano, but an decent musician needs to spend at least a half hour before deciding on a specific brand and model. Crazy! read more