I had an incredible experience at Murphy's Guitars in Bountiful and felt like I needed to share it…read more I drove over an hour from Coalville after getting some pretty discouraging news from another shop about my Gibson J-45. They told me the truss rod was maxed out and that I'd have to drop down to 11s, which honestly felt like a gut punch after everything I'd invested in that guitar. On a whim, I stopped into Murphy's since they're a Martin dealer and I wanted to try a D-28. Not only did they take the time to talk with me and let me play, but they were genuinely friendly, engaged, and clearly passionate about guitars and music. I didn't feel rushed or like a burden at all -- which is rare these days. When I mentioned my issue, they offered to take a look. The owner, Wes Dodson, personally stepped in and checked out my J-45. Within minutes, he did what the first shop didn't -- properly adjusted and freed up the truss rod, got it functioning again, and set the guitar up the way it should have been in the first place. He got my guitar playing perfectly with the 13s I wanted, with great action and feel. Total night-and-day difference. I can't say enough about the level of care, honesty, and skill I experienced here. These guys know what they're doing, and more importantly, they actually care. Murphy's Guitars has absolutely earned my business going forward. If you're anywhere in Utah and need a shop you can trust, this is the place.

I love this place. If you want to go somewhere you can…read moretrust, this is the place you're looking for. The staff is excellent and very knowledgeable. People with integrity and patience for those who have questions. If you are trying to buy a guitar or other instrument for someone you care about, they'll help you make the right choice and they'll be there when you have questions or need any further help. If you're a serious musician or a professional, they have a wonderful selection and a warm atmosphere. This is a place you'll truly enjoy visiting and doing business with. Need lessons to get started or help you hit the next level? Its all here for you. This is what all home town music stores should look like. You'll enjoy your first visit and every one thereafter.

Leigh was very helpful and knew his stuff. He patiently explained the variations in the guitars…read moreand how to adjust for the different sounds. There was no pressure. I would go back here again. I highly recommend this business.

This place is a treasure, I am so glad I found it! Leigh was really helpful and patient with my…read moremany questions. The owner was delightful as well, they both showed so much kindness and support for this overenthusiastic newbie guitar player :-)

My daughter had a really hard time understanding the basic of piano when I was trying to teach her…read moreand it was a struggle. Our family decided to try out piano place after recommendations from a family friend and the difference in progression has been dramatic. Our daughter looks forward to lessons every week with Ms. Madison and literally asks us to practice every day. Great place to start out the little ones into music.

My son comes here for piano lessons and he loves it!! He's taken lessons at other places and would…read morealways seem to lose interest quickly. This experience has been so much different and I think it's because he gets to choose songs that he is interested in learning. They also have fun incentives for practicing, bringing their books every week, etc. They are a little pricier than some of the other places around town, but worth it! The South Jordan location is brand new. Not only is it beautiful, but all the rooms have a different theme, which is fun. They offer more than just piano lessons. They have voice, guitar, violin & ukulele lessons, as well!

I came to the Piano Gallery several months ago in my search for the right piano to bring home with…read moreme. The selection of acoustic pianos was very good, and I would have loved to bring one of them home with me. Sadly, my living conditions require something I can plug headphones into, so that's where I set my sights. Considering the problems plaguing a lot of retail stores with getting inventory in, the selection was still very good. There were a lot of electronic options ranging across the price spectrum. I found the staff to be courteous and honest about what I could expect if I wanted something that wasn't currently in stock, which I appreciated. There were no false promises, even if it meant losing my business. I decided on a Yamaha CSP-170 that they had in stock. The delivery guys were punctual and respectful as they unboxed the piano and set it up for me. I returned to the store a handful of times with questions and concerns. They have their own people who come out to do service calls and this is something I almost needed to use, but the issue I had resolved itself. My experience is mostly positive, though the things I was so-so about was that I felt like it was a little hard to schedule a time with the repair person that worked with my schedule. I would recommend checking out this location if you're in the market for some type of piano instrument--whether that is an acoustic or electronic.

I moved recently and when they set up my piano, the movers said "we have a problem". One of the…read morelegs was so loose, they warned it might come down in the next earthquake. Normally that's a joke, but with the recent quakes, I got unnecessarily nervous that it was going to fall on my cats or something. So I did a quick google search to find 'piano repair' and most places say they do repairs, but they just mean repairs to the keys and mechanism, not to the piano structure. I made online inquiries to two places. The other place took 2 days to get back to me, and they said they didn't do that kind of repair (although they did give me a recommendation for somewhere else). Piano Gallery (Jonny) called me that same morning, and was able to come out the next day. He checked in with me later on my type of piano to make sure he brought all the right parts. He showed up on time, gave me a call to verify parking, and was friendly and easy to work with. He showed me an at-home method to prop up my piano (bench + books), took off the leg, and fixed the screws for me. When he was finished he also checked the other legs and answered other questions I had about the piano. He recommended a tuner who could help me fix the sticky keys. He also noticed that my music desk was missing and gave me recommendations on how I could get the music stand to stay up in a better position without the desk, and told me the method to use to stain the pieces of the piano that really needed retouching. In other words, he came for a simple job, he did it fast, and he helped me make a plan to improve my piano overall. I was impressed at the service and really grateful that everything was taken care of, and am enjoying my non-wobbly piano. I don't remember ever stepping inside the Piano Gallery, although I've driven past multiple times, but I am super happy with their service!

I had a frustrating experience here. The staff on the phone had given incorrect information that…read morethe in-person staff refused to follow through on.

Dam!! not only did these guys do an awesome job setting up my guitar AND addressing every problem…read moreit had-- they promised it'd be done in set timeframe & did it ahead of schedule!!!! And one of my favorite things about this place, no guitar store attitude- beginner to advanced you're gonna feel totally comfortable. To me, thats equal to services, which here, is fantastic. Thank you House of Guitars

Daughter broke a string tonight @ 7:55 pm. I called to see what options were tomorrow because I…read moredidn't want to inconvenience her by coming in late. She told me she didn't mind staying a little later to help me out! I rushed over as fast as I could. She got me out by 8:30! I felt so bad keeping her after, but more than appreciate the amazing customer service so our daughter can have her guitar for school tomorrow! Thank you SO MUCH!!

My boys take classes here, one takes drums and the other guitar. They love the classes and have…read morelearned so much in such a short amount of time! They provide make up time on Fridays in case they miss their regular class during the week. My son has been out of town a month and they printed off all the practice sheets for him and scheduled him for 45 minutes of one on one time when he gets back. I LOVE that! When signing them up and buying the guitar and drums, the owner was super accommodating and flexible in helping me. They have some of the BEST customer service I've ever experienced and their prices for classes and instruments are amazing. I'm SO glad I found this place!

Local helpful guitar shop. Owner is nice and helpful. Lots of guitars and amps to choose from.read more

Adam was very helpful and went the extra mile to get my guitar repaired. The price was very…read morereasonable.

We went in looking for some tools to work on our piano on our own. Carl spoke with us for a while…read moreand explained a lot of key information to us. He showed us the different options for the tools we'd need. He explained the process and encouraged us to keep at it. I liked that he didn't just say "it's harder than it looks. Just pay a professional." We all start somewhere, and I really appreciated his support. We purchased a few basic items for tuning our piano and he threw in some extra magazines that can help us too. He didn't charge us for them, he just wants us to be successful. I really appreciated his guidance.