This is a great place. The therapist here are very good. They work really hard to make sure…read morepatients meet their goals. Robin Miller and here team are just the best. They are very professional, knowledgeable, kind and considerate. I just love coming here for therapy. I know I am in good hands here.

From the owner: Brooks Rehabilitation at Waterford Lakes provides skilled physical therapy services to meet your…read morerehabilitation needs. Our clinicians are expertly trained and utilize the latest evidence-based therapy to assist you in reaching your goals and optimal outcomes. Our clinic is located on the corner of Lake Underhill Road and Woodbury Road. From Colonial Drive/SR-50, you will be heading east and make a right onto Woodbury Road. We are located on the left-hand side just past the 408 overpass. From Lake Underhill Road, you will be heading east and make a left onto Woodbury Road. We are located in the first shopping plaza on the right-hand side.

I never thought I'd say this, but Leila and Rachel are incredible. They got me through shoulder…read moresurgery recovery in just four months -- way faster than anyone expected -- and they did it with skill, patience, and just enough humor to keep me from losing it. Was therapy the best part of my week? Absolutely not. But they were the reason I can use my shoulder again, and that's saying something! If you want a team that knows exactly how to push you, support you, and somehow make the whole process bearable, these two are the real deal. I can't thank them enough and that's saying something coming from me (they'll understand that)!

Amazing team! After my shoulder injury and surgery, I was having a difficult time in recovery, but…read morethe crew here helped me get back to full health. I truly appreciate all of you!

Alexandra was awesome!! Very sweet, kind, and professional. She made me feel very comfortable. Very…read moreknowledgeable.

While the staff and the manager are attentive and seem caring the choice and volume of music type…read moreis horrific. During the therapy I had last week the music was so loud and continued to play music with curse words and one song had f**k every few words. None of the staff nor the manager took note or seemed to be bothered by it or maybe was just singing along. There happened to be a district or regional manager present in that day. I had to state for them to turn that very offensive music off several times and they finally changed the music. Someone needs to make sure that the physical therapy and atmosphere is enjoyed by everyone. I hope the management takes note and ensures the music is not too loud or offensive in language in the future. Musical only (no lyrics) would be best! I will not use this location anymore if the music continues in offensiveness and volume level.

I completed my PT today with an overall assessment from Danny, the head PT, whose expertise and…read moreknowledge guided my entire recovery. Brin, the outstanding UCF PT student, brought encouragement and genuine care every step of the way. Four months after my knee replacement, I'm leaving with all the tools and proper technique to continue my training on my own. Danny gave me the confidence that I'll be able to return to all my activities -- including Pickleball -- as long as I start out slow and build up. A big thank you to the front desk person, who made every check‑in simple, and to the rest of the staff who always greeted me by name and asked how I was doing. They truly made me feel like part of the family. This team gave me back my strength, mobility, and confidence. Highly recommended.

I recently started physical therapy here based on many recommendations from locals and so far I'm…read morehappy with the staff and care I'm receiving. Despite how busy they are every time I'm in there, I've been able to get regular appointments that work for me. The staff are really knowledgable and I'm confident I'm getting quality care. The location is super convenient situated behind the Waterford Town Center.

I had hand surgery that was sent for occupational therapy to this location. I have been going to…read moreShalene who happens to be an incredible employee and a very intelligent young therapist. I was a skeptic when I first started going and had no idea how much education it takes to be an occupational therapist. She has done a wonderful job and I highly recommend her and your business. Please tell her great job and keep up the good work. My name is Raymond Sharpe and I have five sessions left and I'm going to miss Shaylene and I think my hand is healing. Thank you very much Shaylene

If I could give this rehab group 500 stars, I would. I spent almost a year there days a week. They…read moreare skilled, professional and caring. Everyone there really cares about the patients. It is clean and kept clean. Equipment is disinfected quickly as used. I especially want to thank my primary caregiver Dr Tyler. He's not just about fixing the physical parts, but he's also supportive of your progress and journey. The office staff is professional, friendly, and helpful. If there was a way I could go once or twice a week for maintenance I would.

This review is for their ABA services only- their speech and OT have been amazing…read more TLDR: This office wasted almost a year of my time, bending over backward to refuse services and claim that a child with both ADHD and Autism has no behavior issues to work on. The only advice I have received in almost a year from their office regarding parent behavior training was to ignore the behavior and give him a chewie when he's stimming. Any early intervention time we could have had in a classroom setting is now wasted because this office has no idea what they're doing and refuses to provide the services they initially promised. It should not be this hard to get help for my child. On 5/20/2024, I requested for my son to be put on the waiting list for ABA therapy with Achieve Pediatric Therapy (he was already receiving Speech and OT at this location). At the time, I lived outside of their service area, but my mother lived near their office (within their zone) and would provide a location for his appointments. He also attended school within their zone. They initially refused to put him on the wait list - I had to persist for 4 days until they finally agreed. This should have been my first red flag. On 6/14/2024, I had my first meeting with Nija Cotten, the ABA manager who would oversee my son's ABA therapy. I discussed his behavior issues (large and small) and told her that most of his behaviors occurred in the preschool setting (he has been in the same preschool since 2021). I was very clear that I wished for his therapy to occur in the classroom setting to prepare him for kindergarten the next year. She was initially very reassuring, suggesting approximately 20 hours per week of ABA therapy, mostly in the school setting. He had his assessment and was approved by insurance on 8/18/24. Unfortunately, they did not know how to get approval for entry to a non-OCPS preschool (second red flag), so my son did not receive any in-school therapies for months but still received 4 hours per week in the home from an RBT. In November 2024, his RBT quit, and Brinnae Smith (his BCBA) suggested that he be discharged from services. I can only assume that the desire for his discharge was because of a staffing shortage, as he still had not received any therapy in the classroom setting and the at-home therapies stopped at this time. I had to push back again, as I was still receiving negative behavior reports almost daily from his school (elopement, hitting, and other attention-seeking behavior). They agreed to additional observations on 2 occasions, both of which resulted in findings of no behavior issues (even though Brinnae told his teacher "ok, now I see" during one of the observations). After multiple emails back and forth, documentation from both me and his teachers, and video evidence of behavior issues, Nija and Brinnae finally agreed on Jan. 20, 2025, to do daily observations for 30 days to try to find behaviors they can help with. These observations did not get approved until 3/4/25 and started on 3/5/25. 3 days into these daily observations (3/7/25), my son's preschool teacher overheard the observer stating that it was the chaotic nature of the preschool that caused his behavior problems, not his autism or ADHD. He has been in the same preschool for 4 years with the same schedule and routines. Additionally, the entire reason this office was hired was to assist him in managing his behaviors in stressful and chaotic environments, as school can often be. This was made very clear in the initial discussion and subsequent emails with his care team, and I feel that teaching him how to behave within a chaotic school setting is very clearly within the realm of their practice. On March 13, 2025, I had a meeting with Brinnae where she detailed several behaviors she believed rose to the level of needing intervention. She agreed to follow up in 2 weeks. I did not hear from her until April 23, 2025, where she told me that there were now no behaviors after all and she thought he should be dismissed from services. I agreed, as it was now plainly obvious that this office had no interest in helping my child. This office has done all it can to avoid providing the services they were hired to provide. In the (almost) year that my son has been in their care, he has only received at-home therapy 1 day a week for 3 months (approximately 48 hours) and 0 actual therapies in the classroom setting. The only parent training that I have received is to ignore his behavior and give him a chewie when he stims, despite bringing up other concerns. This office has squandered every moment of early intervention that my son could have had for his behaviors. It should not be this hard to get help for my child, and as such, we will be moving to a new practice where he will actually receive the help he needs.

From the owner: Achieve Pediatric Therapy is the leading provider of pediatric OT, PT, Behavior Therapy and Music…read moreTherapy services in Orlando. We have been proudly serving children and families in central Florida since 2007. At Achieve, our focus is on family-centered services and interventions that enhance motor skills, behavior and development. Our mission is to empower children, serve families and enhance lives through compassionate and individualized care.

Great practice. Helpful staff. Very insightful people who are friendly and accommodatingread more

Complete care practice meets and exceeds customers medical needs. Staff is extremely helpful and…read moreaccommodating, their staff friendliness it's top notch. Edwin CA is very helpful, knowledgeable and makes sure your therapy it's on track to help you recuperate.

I was treated yesterday by Dr Jason he yelled at me when I ask about a new machine for neck because…read moreI didn't want to do it. He was not professional and made me feel very uncomfortable.. Going to another place.

I'm not sure about this place. To begin with, the environment is extremely poorly kept and dirty…read more Secondly, I had a horrible encounter with the staff where they were rude and unprofessional to my mother looking for assistance in her treatment and cut her time short during sessions. We also overheard inappropriate gossiping from the therapist and the receptionist at the front desk seemed to have an attitude and constantly rolled her eyes. As a result, my mother immediately requested a different provider through her attorney. This office should be closed immediately.

To the Palm Garden of Orlando Team,…read more I, am writing this letter with sincere appreciation for the professional dedication, teamwork, supervision, compassion, and management oversight provided to my father, C.F. Mercado. Our journey with Palm Garden began in June 2024 at Palm Garden of Ocala. From the very beginning, I was deeply impressed with the level of care, professionalism, and compassion shown to my dad. When I learned there was a sister facility in Orlando that would allow him to be closer to me, I had absolutely no hesitation in approving the move. I felt confident that if Palm Garden of Ocala provided such exceptional care, then Palm Garden of Orlando would continue that same level of excellence, love, and dedication and you absolutely did. This letter is a special thank you to the entire Palm Garden of Orlando team. Greg, Executive Director -- thank you for your leadership, collaboration, communication, and personal engagement with me and my family throughout this journey. Melissa, Business Manager, thank you for your professionalism and support. Tatiana, Nursing Supervisor, thank you for your oversight and for ensuring that my father's needs were always addressed promptly and compassionately. Crystal, Maria, Berta, Mary, Arlene, and so many others were all together. Each of you made a lasting impact on my father's quality of life and on our family. Berta, oh my gosh -- thank you for always watching over Dad in the dining room, keeping him calm, engaged, occupied, and cared for during meals and activities. Mary, thank you for always keeping me straight regarding invoices, billing, and administrative matters. Congratulations on your promotion to Business Manager. It is truly well deserved. Arlene, I previously singled you out because of the incredible connection and interaction you had with my father. Your dedication to involving him in activities, social engagement, and helping keep his mind stimulated meant more than words can express. To the activities department, nutrition staff, CNAs, med techs, transportation staff, housekeeping team, therapy personnel, nurses, and every employee throughout the facility -- thank you. The facility was consistently clean, safe, organized, and welcoming. Whenever accidents or unexpected situations occur, housekeeping responded immediately and professionally. My father experienced many health challenges during his stay, and every issue was addressed with urgency, compassion, professionalism, and teamwork. I especially appreciated the quarterly care meetings / virtual conferences where the interdisciplinary team reviewed his medications, nutrition, weight management, eating percentages, therapy progress, and overall health condition. Those meetings demonstrated true coordination and patient-centered care. I also personally shared meals with my father at the facility, and I can honestly say the quality of the meals was outstanding. Thank you for taking care of Dad's daily needs -- his hygiene, dressing, comfort, safety, transportation to outside specialty appointments, and most importantly, his dignity. The drivers and transportation personnel were always caring, respectful, and dependable. Most importantly, over the course of two years between both Palm Garden facilities, I cannot recall a single moment where I witnessed an employee being rough, impatient, disrespectful, uncaring, or lacking empathy toward a resident. That says everything about your culture, leadership, and people. I have zero complaints. Zero. For anyone reading this externally and considering care for a loved one -- this is the place. You can close your eyes, knowing your loved one will be safe, cared for, respected, and treated like family. Palm Garden truly makes residents feel at home. My father has now transitioned to a specialized memory care facility where his advanced needs and secure environment requirements can be better managed, but Palm Garden of Orlando will always hold a special place in our hearts. I know you miss my dad, and our family certainly miss all of you as well. Thank you again for your love, compassion, professionalism, and dedication. God bless each and every one of you. With sincere gratitude, Charlie Felix

Great place for your loved ones, they make an effort to connect with their residents and try to…read morelearn and adjust to all the quirks of your loved one!