I've been coming here for awhile now and every time I go they are always professional and friendly. So kudos on customer service! I have a small neck tattoo I wanted removed so I found them on yelp and gave them a shot. Here's a little of what you can expect-The first visit is a 10 minute long consult where they make sure they are able to remove it. ( some tattoos are unremovable due to certain shades of ink). After that your next visit will be the first laser treatment. Note: They also prescribe you a numbing cream- which I highly highly recommended using. Karen who is the laser specialist is wonderful, very personable and lovely. She will always make sure you are ready and comfortable before starting. You will arrive in a large room with a huge comfy chair, she will set you up with glasses and then it's go time. The laser treatment last as long as how big your tattoo is- so it varies. My laser treatment last all together 10 min tops because my tattoo is small. Each visit Karen will increase the laser strength so be prepared for it to sting harder each time (use that numbing cream)! My tattoo is almost gone and I had 7 treatments so far. Two tips that I find really helpful- 1) be patient for results, all tattoos are different and it really depends on how the artist applied the ink- if they apply with a heavy hand, then the ink is deeper and harder to remove. The required time to wait in between sessions is 8 weeks so be prepared to invest in a lengthy process! 2) it hurts real bad- way worse than getting the tattoo, so use the damn cream! read more