Prior authorization process is ridiculous. They claim a medical specialist reviews requests, yet…read moremultiple times they completely ignored more than half of my medical history. If you're going to deny someone, maybe look at all the information instead of half-assing it.

ABSOLUTELY THE EPITOME OF INSURANCE COMPANIES. I ended up on this trash can of insurance in June. I…read moream on 2 medications for the last 24-years, and these dictators made me jump through hoops to get my medication. I am NOT, let me repeat NOT supposed to abruptly stop this medication. This was after I went through the formulary list to ensure this medicine was covered before selecting this insurance. They left me without my medicine for the first time. Then, here it is December - I might mention I specifically asked them in June whether I would need to do anything further such as a prior auth to ensure this doesn't happen again. NOPE, all is good, you won't need to do ANYTHING else moving forward, is what they said. Fast forward to December 2025 and I go to fill my one prescription and low and behold they refuse to cover it, because the prior auth has expired. Huh! I thought there was no prior auth, thought everything was good moving forward, nothing else would be needed. Not notice, not a simple text message of "your prior auth will expire 12/3/25, please reach out to doctor to submit a new one", no NOTHING!!! They act as if it is my doctor who is responsible for this when it is a 110% percent their decision to request these. I am completely out of my medication and will go through withdrawals that could create serious health issues or death, and they try to push it off like its nothing to do the prior auth that THESE nuts want. My doctor is in hospital on Wednesday and Thursday and many other physicians won't do the prior auths with certain medications and require it to be done by the treating doctor. Then they say well you can pay out of pocket ($535.00) for it, and once the prior auth is done you can ask for a reimbursement. Like so many of us have boat loads of money to just throw almost $600.00 for 56 pills. Quartz is the deciding people on these prior auths, yet these blood-sucking leeches surely take over $2000.00 a month they receive in premiums from me. I am tired of these big insurance vultures playing doctor, their lack of compassion for leaving people without medicines, causing health issues from their stupid prior auths and their blatant failure to properly notify that a prior auth is ending to allow doctors and patients time to arrange for a new one. Let me assure you if anything happens to me due to their lack of notifications, I will be obtaining an attorney and suing this company for any health issues they cause me. They can get their big wig attorneys involved, I don't care, I will be sure media is informed and still keep suing them. I am also sure I could gather quite a few more patients going through similar situations, to make it a class-action lawsuit. If I would have known they would pull this utter nonsense yet again, I would have NEVER stayed with them for 2026. I sure hope we finally destroy these corporations and their constant dictating money grubbing crap. Quartz you SUCK!!!! You are liars, greedy and cruel. And once my prior auth goes through, if my reimbursement isn't issued immediately, I'll be contacting consumer protection for failure to reimburse me. I am going to be the nastiest, most difficult Karen you will EVER encounter because I am done with your incompetencies. To newcomers: Please pleassssssse consider using other insurance companies, we are not disgruntled patients, we are upset at the thousands we pay them and their lack of consistency and leaving us with debt, and without medicines for their constant changes and games. Don't keep letting this company get rich off of us, invest your money somewhere you won't get treated like dirt.

Awful insurance. Slow to process claims, slow to pay providers, lots of in/out of network…read moreconfusion. If you like to spend a lot of your free time on the phone...definitely pick them. Be prepared to pay out of pocket to avoid collections on pending claims. Don't say I didn't warn ya ;)

WEA Trust consistently provides easily verifiably false information, appears to be at a minimum…read moregrossly criminally negligent and then attempts to stonewall when asked about their supposed explanations for trying to not provide explicitly the services that they are contracted by Wisconsin. Appear to be actively trying to not provide care that they are explicitly contracted for the sole purpose of providing. Wasting immense amounts of time for what should be a simple directory search. Forced cancellation of an appointment for somebody that is explicitly in network that took several weeks to schedule. Calls to WEA trust just about this matter have cost me personally nearly 12 man hours.

Came here for an AAPI event on a Sunday. Parking on the street wasn't terrible. This building is…read morekinda big and I definitely felt inspired while reading all those encouraging quotes. Staffs were nice. The event had 2 food trucks parked outside and another vendor indoor. The queues weren't long and glad we tried Bombay Fast. Made a wooden frame and took a few cards. So glad to discover this space.

I came here for a demonstration someone that I knew was giving. Didn't really know what this was…read morebut I quickly learned it's free event space! You can just book rooms/space there. That's it and that's pretty cool! There is staff available, too. I'm not sure how they get paid or how this all works. I guess it's part of the insurance company contributing and being part of the community. That's fantastic! When I was there I also saw some other classes that were going on and that was really nice to see. They also provided us with hot water, a variety of tea bag offerings, coffee, let us use a laptop of theirs, and were very kind on top of it all! What a truly great space to give!!

I've been using WPS since I got on medicare 4 years ago. My only complaint has been a very bad…read morewebsite which I think they've since improved upon. Customer service has always been very friendly and helpful without long delays. They are priced almost $30 higher than the others so I'm considering switching for that reason. But I'm not sure yet if the others would be satisfactory.

WPS has been my dream job. I am not going to lie, it is tough when you are trying to learn on the…read morefly. But sometimes that is the best way to learn. I have not worked there a year yet but I feel I know enough to give praise. The people are kind, understanding, and stern. They push you politely, they encourage you, they praise you, even for the smallest achievements. I have yet to meet my Supervisor in person as we are all remote, but that day will come. She is my inspiration, my mentor, my go-to when things are just not right with how something is being run. Bouncing ideas off of her is something she craves, as it helps her to become an even better Supervisor. I'm not sure she can be any better as she is the best. WPS is a fantastic company to work for. I have a lot of work ahead of me, but knowing that I have all the support I need is even more inspirational. WPS you rock!