I have never been treated so rudely by a lab technician as I was today at Quest in the Palatine…read moreJewel. I was merely dropping off a sample. I was informed that I did not follow instructions - instructions that I was never given or told. I had a problem with the test that was out of my control and I was told that I should have had the test done at a hospital. I guess I was supposed to know in advance that this problem would arise. In addition, her appearance was completely unprofessional starting with one inch pointed black nails. The appearance was not sanitary in the least. Please know that I rarely complain, but I was close to tears because of this woman's mean and caustic behavior. If Quest cared about their patients, they would part ways with this employee.

Blood work done today and definitely will get worse tomorrow. It hurts and whole hand feels…read moreweakness. Had to read reviews before going to this location.

I had to help the lab technician find the date on the order and was slow. She kept apologizing and…read moresaid a few times she was glad it was Friday because she is tired. She called me an hour after I left and told me I needed to sign paper order because she had to manuallly enter the order after I left. I was not able to return to the clinic due to transporation. She told me she needed it signed otherwise would get written up. She offered to email the documents to me. I was disapppointed and upset she breached confidentiality by sending me the documents that had PHI through her personal email. I did not sign and send it back because of the violation of the confidentiality. I have been going to Quest Diagnostics for over 2 decades and have never had an issue. This was the first time I visited this location and was extremely disappointed.

First of all I'd like to express concern over all the negativity surrounding this and many other…read morelab service provider locations. You're not reviewing the individual phlebotomist, if your phlebotomist is a bad needle navigator it's not Quest Diagnostics fault, complain to the manager so that bad phlebotomist can get remedial education or terminated. Don't be afraid to ask for someone else if they don't get a good draw on the first stick. Today I had a very good experience at Quest and will recommend this location to others. Checkin/Waiting Area: The checkin process is akin to an airline checkin kiosk. It's convenient and feels natural. It doesn't give a clinical feel. The waiting area is clean and clear of clutter and comfortable. Don't expect a long wait if you have a pre registered appointment, come 15 minutes before your appointment and scan in. I was called before my actual appointment time due to the pre registered status. Procedure Areas: The procedure rooms are well appointed for phlebotomy and lab procedures on all age groups. They have every type of needle and variant to make for a comfortable blood retrieval experience. Urinalysis retrieval is similar, they have well appointed toilet rooms. One of the bathroom doors needs servicing but it's fine since it's in a private bath hall with two bathrooms in parallel separated by a large urinalysis retrieval lab room. I would recommend that each toilet room get its own waste basket, currently the waste baskets are outside of each room. Billing: No rating given due to Medicare coverage. Automatic pass.

Impressive is an understatement. After having been a patient of this office for a few months I walk…read morein front desk greets me by name comfirms my birthday and tells me I'm ready to go after registering online. Have had other offices ask me my name ask me everything as if they never saw me before. Tired of being treated like a random number. This office has the feel of a small family run business but the versatility of having a large corporate backing to get top notch equipment in the office. Today needed blood & papers for an upcoming procedure. They said they didn't have the papers, my other doctors office gave them faulty info, we left. I called the other office in the car en route another stop, managed to sort them out and have it faxed over to the clinic. Stopped at the clinic on the way home and they managed to squeeze in a few minutes with a nurse to grab the blood and a flash with the doctor to do the paperwork even though I was well past my appointment time today because the other office didn't send the papers to the right office. They'll go above and beyond to get things done if they can logistically handle it. Blood collection was easy and the nurse had my preferred type and gauge of needle, I know what needle my veins are good with because of how many blood drawings and procedural IV lines I have in a year. The overall clinic is a 5/5 except for when you have to do after hours answering service call ins. They tend to be a bit unreliable at getting the physician to phone back but they do eventually work after some prodding. Maybe the company will switch answering service vendors if they see more complaints about answering service problems.

I live very close to this NCH location. I require quartly blood tests to keep track of certain…read morethings. And, I typically ride up to my doctor's office in Buffalo Grove (about ten miles) to have the tests done. I've tried Quest Diagnostic, but I am not impressed. And, going to a lab at a hospital means long waits and a higher cost. A friend suggested this and I think this will be where I do my blood work from now on. I arrived before they opened - I wanted to be the first in, and first out. The only issue I encountered was the phlebotomist wasn't ready until about 25 minutes after they opened. I didn't ask why - I was heads down going through my work email while waiting and didn't realize how much time passed. A compliment to the phlebotomist (whose name I don't recall) - the stick was painless. That is something special. The waiting room is large, and there were only two of us waiting. I don't know what that means as it gets later in the day. Does it fill up and lead to a wait? I have no idea, and don't expect I'll find out. I'll stick with arriving when they open.

I typically go to the mount prospect locations and have been seeing my primary doctor for 16 years…read morenow, despite the long wait in that location. an RN who contacted me due to my message in NCH MYChart, I took the chance and went to the harper college location. Being sick is bad enough but the super icy reception I received from the people is enough to say am truly turned off by this location, not to mention an hour and a half wait, as advised by a nurse I spoke to when contacted via NCH-MYCHART that it would be the fastest place to get seen. this would be the first negative review for this institution.

What a joke, the girl who did my fingerprints asked if I cut my fingertips in order to avoid…read morefingerprinting?!? Then continued to literally keep talking even though I was clear I had a child in the car and needed to get going, fast forward she completely messed up the fingerprints after not shutting up the whole time and accusing me of some of the dumbest nonsensical things ive ever heard, now I have to go somewhere else and this girl wasted my time, go somewhere else bc you will have to anyways. Awful care and low quality service

The staff is both incompetent and rude. They do not post their hours for specific tests, nor are…read morethey HIPAA compliant. I made an appointment after arriving the day before and being turned away Bc the hours for employment testing were done. (If it was bloodwork and the phlebotomist wasn't available, I'd understand - this is a urine test. Check ID, get my urine, and done.) I made an appointment for today, signed in on time. And now 20 minutes later and I'm still waiting. What's the point of the appt? Additionally, the staff is sitting on their phones at the front desk. #CustomerServiceFail As I watched a woman walk out after her appt, they slammed the door behind her. This is added at the end Bc I just witnessed it happen and couldn't believe my eyes.

I had the same experience as Craig. I also had an unfortunate experience with the provider dosing…read moreibuprofen incorrectly but I was suspicious of her recommendation and decided to just let her error go. Regarding billing, Be very careful.. they call themselves an "Urgent/Immediate Care Center", but they will bill you as an "Outpatient Hospital". This trick means any lab work will be billed separately (ie. $284 for a strep test), which they will not tell you. Go To Advocate Urgent care, NM Urgent care, or CVS minute clinic... same visit, great care, and no tricks on the billing.

From the owner: NorthShore University HealthSystem, Swedish Hospital, Northwest Community Healthcare and…read moreEdward-Elmhurst Health are now united under one name: Endeavor Health. Together, we're driven by our mission to help everyone in our communities be their best and our commitment to setting a new standard for healthcare by delivering a truly personal patient experience combined with convenient access to pioneering, world-class care. We are proud to be Illinois' third-largest health system with more than 27,000 team members, nine award-winning hospitals and more than 300 clinic locations based in the communities we call home.

My wife got sick this winter with flu. Right over winter break on New Year's . Rod was a very…read morehelpful - he replied to my text messages and calls ( since we were on a vacation trip in Wisconsin) . And saw us right away the next day when we drove back. Very responsive and very knowledgeable . Thank you !

Rod is awesome. Very friendly and professional. Highly recommend for COVID testing and quick…read moreresponse.

I've been referred to this lab by my dermatologist. Each time I've had good experiences, but long…read morewaits. This could be because I've never had an appointment. The lab asked for a credit card during my first visit, explaining that this would only be used for whatever my insurance didn't cover. A month later I receive an email telling me that my visit was covered in-full by my insurance and there was no need to charge my card. Today when I visited they didn't ask for a credit card at all. Staff has always been super friendly. Location is very convenient. I suggest creating a Quest Diagnostics account online. Once you've done this you'll receive lab results via email. This is wonderful, especially if your Dr. office is slow to call you with the results. Would return again.

My brother, who is developmentally disabled needed testing completed-a specific urine test. I…read morecalled Quest customer service to get detailed instructions before scheduling the appointment. I scheduled the appointment, followed the instructions, picked up my brother and went to the Arlington Heights office. My brother has a difficult time with medical facilities, so it is challenging to say the least, but with some patience we always get it done-just requires some patience. I was told I needed to take the urine testing box home and complete it there and return another day to drop off. I explained I would prefer to complete it at the facility to avoid further trauma and anxiety to my brother and another trip. Tech repeated needs to be done at home, despite being given different information from customer service. My brother was gagging because he sensed my frustration, but I explained with my help, I could get the urine sample and would prefer to get it done that day. One of the woman even went to the extreme of saying so many people go in and out of the restroom and it may not be as clean as it would be to it at home. I gasped and repeated asking if cleaned after each patient. She replied yes, but concluded it would be better to do it at home. Clearly, we were the last appointment of the day and with my brother being special needs they believed leaving at closing time, 3pm wouldn't happen. I was confident and have collected urine samples for my brother before. I was extremely upset and frustrated because it was crystal clear customer service was not the priority here, but leaving at closing time was. Shame on these three women for turning us away instead of assisting and making life a little easier. I did report to Quest leadership and I hope it is addressed accordingly. I will never visit Quest again after this experience.

Came here for my annual self-ordered bloodwork. Super smooth process from checking in at the kiosk…read more(and they were able to see me 15 minutes early bc they had an opening) to the actual blood draw. Alicia was my phlebotomist and she was great and super friendly. The location is clean and convenient and if you do have to wait you can walk around the store and they'll text you when it's your turn. I'll continue to come to this location when I can (much better experience both times I've come here than the glenview Walgreens location).

The lady here has been super rude and failed to inform me of important information regarding…read moregetting an employment drug test. If she told me all the requirements from the start, I wouldn't have had to come here three times now. Today, they are closed (also would have been nice to know yesterday when I told her how urgent I needed this completed). Completely disappointed with my treatment here and hope they get another person who is more friendly and HELPFUL