I have been going to Dr. Gagliano's office for overy 4 years now. Since the new change in staff, there strive for helping their patients have been horrible. Dr. Gagliano was the doctor who diagnosed my son with ADHD about 4 years ago. We have been to several doctors in between to see if we could get further help with my son. Just recently I called there office to make an appointment for my son because he wasn't acting right, not sure if it was the adhd or something else, and I was told Dr. Gagliano only sees adhd patients on certain days and times. Mind you my only day off is Wednesday, and they couldn't even get me in. The receptionist stated to me "that she cold get me in on Monday but I know that doesn't work for you". At this point I was upset because I have a child that needs to be seen and a receptionist with an attitude. If it was Raquel the old receptionist she would have find a way to get me in. A week went by and my son was still have problems especially they were happening at school. I called again and explained my situation and all the receptionist could tell me was Dr. Gagliano is not in the office today. At this point I didn't care who saw my child. All I wanted was for him to get the help he needed. After arguing with her about getting me an appointment I ended up getting one with the nurse practitioner. A few hours later the receptionist called me and stated "the nurse practitioner won't be able to write me any prescriptions so it wouldn't be in my best interest to bring my son in", at this point I was livid and wanted to speak to the manager. Actually called back and spoke with one of the technicians and explain my situation to her and she got me an appointment the next day with Dr. Gagliano. The office manager did end up calling me and I did explain to her what happened. She also explained to me that if my son needed any type of new medication that Dr Gagliano wouldn't be able to fill it and that she would have to refer me to another doctor so it would be no point for my son to come in for an appointment. I explained to her that you've denied me to appointments and my son needs help and I have no idea what's going on. Needless to say I am finding a different doctor that cares for their patients and this is a quote from Dr. Gagliano. "As a mother of a child with special needs, I can empathize and understand the desire of parents to get the best medical care for their children. This is what I strive for each day with every patient." Well in this case knowing my son has an issue you refuse to help him and not knowing if it was ADHD or some other issue. My note to new parents looking for a doctor who actually cares for their patients who has some type of disorder this is not the doctor for you!!!!! read more