Pretty disappointed today. Dr. Olsen is a great orthopedic doctor and has helped me quite a bit…read morecomber the years with my knee and hands. Haven't seen him since last Oct. At tht point he gave me a prescription for ibuprofen. He gave me a 3 month script but it took almost a year to use as it's an as needed not everyday thing. I figured after a year it would be no good so I stopped today to see abt a refill. I was informed tht I would need to make an appt before they could refill it. Sounds like a scam to me since it's only ibuprofen. Not sure what I would need to make an appt(medical wise) for nor should my insurance have to cover tht. I know if it would have been Dr. Olsen it would not have been an issue IMO. I wasn't going to pay a copay and gave my insurance billed just for tht. Like I said, I'm really disappointed in his staff.

Dr Olsen is a competent physician. However, his office staff is horrendous. It took the ofc mgr 1…read more1/2 weeks to return a call about scheduling knee surgery then she said, I was out of town. Customer service lacks.

I worked for Dr. Jordan for 2 years and was bullied the entire time by the receptionist Tract…read moreByers. She created a hostile work environment that has resulted in many health problems for me. Dr. Jordan refused to address the problem. Dr. Jordan also has macular degeneration and severe A fib and really should not be doing surgery!!

I was here on 09/05/19. The office staff and atmosphere were very welcoming. Dr Jordan was super…read moreprofessional, kind, understanding and down to earth. He really listened, he wasn't in a rush and talked TO you. He was attentive and answered all of our questions as well as discussed any of our concerns. I would definitely recommend him to anyone.

This branch of the Brooks clinic is my preferred one as they are both thorough and helpful. They…read moredid a great job evaluating me after my accident, and worked closely with my lawyer. I appreciate that they didn't question how much pain I was in and actually listened to me. They were also wonderful about getting my imaging done ASAP.

Every time I have entered I have always been welcomed. The staff is very friendly and listens to…read moreyou and addresses your problems. Dr. Emmerson is great he does not sugar coat the info to make you feel great and walk around the problem he is honest and direct with his statements. and I would take direct over ditching the problem and messing with little things that are not the main concern like some DR. like to do. THANK YOU DR. EMMERSON

I am not one to complain about anyone, but I would not recommend service here if you are in a MVA…read more I saw Doctor Emmerson and he was fantastic and great, as was the nurses I saw in person. I would however say whoever handles their desk and/or billing lacked quite a bit. They were rude and hostile. They had a bad attitude, were condescending and treated me like I was a terrible person because I couldn't get them everything they wanted. I was given the run-around a lot, made to feel small and like I was a bad person for things out of my control. They asked for things I could not get them, then when I did finally get them things they stated that was not what they asked for. They stated I needed to make another ER trip,l and/or go to a new walkin doctor for a new refferal to them and would not explain why to me when i questioned how that would help. They told me to get a lawyer for my mva and said I HAD to have a claim. even after I explained my current lawyer did not feel I had a case and had released me. I feel like all tlshe did was throw these things at me so I would get discouraged and give up. It made no difference to them if I had insurance through my work or that I had been trying to get a cast on for nearly 2 weeks for a clearly broken wrist. They told me the doctor should never have seen me in the first place (on two different phone calls) and were quite rude when I got upset because they said this and a few other things. I tried all I could to be patient and work with everyone there but this woman was quite rude. She felt the need to pick at and make me feel like I didn't have the right to service. After she hung up on me the second time I got the picture I was not going to be seen if this woman had any say. I am sure most of the office is fantastic and like I said I am the last one to complain, but one bad apple sours the lot. I will forever be grateful that Doctor Emerson at least splinted my arm while I continue my fight to get my arm put in a cast and properly taken care of. To any future patients I hope you have more luck than I did.