My grandson is on the Autism Spectrum and is 17. We have had to call the Phoenix Police many times during the last month to get my grandson by ambulance to PCH hospital. They have been simply amazing. My daughter is a single parent. They were so kind and caring, plus extremely capable. There aren't enough stars for the Phoenix Police. I am so grateful. read more

The City of Phoenix, but Phoenix Police Department in general, is great at collecting fees and fines, but abysmal at serving the public. I own a car wash near the corner of Bell Rd and 43rd Ave (inside City of Phoenix). Almost every night, my business is ransacked by homeless people, dumping over trash cans and ripping the hoses off our our vacuums, in search of spare change. Many times they try to break into our building, which triggers a burglar alarm. The police NEVER show, but code enforcement charges me $96 per alarm occurrence. I've repeatedly tried to BEG for extra patrols, but when I've repeatedly called the "non-emergency" number, it rings off the hook (CALLED ~15X AND NO ONE HAS EVER ANSWERED). SINCE THEY DON'T PROVIDE ANY PROTECTION FOR CITIZENS AND SMALL BUSINESS OWNERS, THROW US A BONE AND DON'T COLLECT THESE FEES/FINES. read more

If you are in fear of your life, ESPECIALLY for a woman, call the FBI. There is a reason this department has a new chief every few months. The department is ONLY run off of a phone tree that will take you through way too many options. Only to lead you to another phone tree. If you have a Protective Order against someone and you are a woman, GOOD LUCK. The officers who have come out here for SIX MONTHS, STILL have to arrest the resident who beat me with a brick until I was unconscious and WAS NOT EVER ARRESTED!!!!!!!! She continues to break the protective order, but the SEVERAL TIMES the PD show up, they continue to hand me an incident card and say " if you don't have a video, there's nothing we can do ". read more

Phoenix police are by for the laziest cops I've ever seen. I run a business in the Maryvale area and every time I call in to report theft (especially when they've got a trespass card) they always ask "well is he on the property?" If I say he's sitting at the bus stop right on the other side of our wall they said well he's not on your property so I can't do anything about it. And it's so bad that at one point I asked the operator "so that means if I beat up somebody in the parking lot and I go stand on the other corner you're not going to arrest me right?" To which I get the response "that's different".... no it's not! A crime is a crime it doesn't matter what type it is, if a guy is trespassed from my store and he comes in my store then they should send out an officer to get the guy.... and while I was discussing it with the dispatcher I watched a police officer in a car drive through my parking lot to the burrito lady parked in a neighboring business and get a free burrito. Like seriously lazies cops I've ever met, Glendale police actually do their job but Phoenix police don't They're as useless as a wet paper bag...... read more

I ordered a civil standby after a family member of a slumlord physically threatened me twice following a civil dispute w the property manager of Studio 51 (ghetto slumlord) regarding a sewer water flood which the slumlord didn't wanna pay for the resulting damages on. The cops were utterly rude, dehumanizing, irrational and unrealistic throughout the entire process. I really don't think they have any idea what the words "serve" or "protect" mean. They ignore all evidence to fabricate their own narratives out of thin air. They had me waiting in the hit car, dehydrated, for hours until they showed up. I was understandably disgraced as I'm older woth health issues. Despite the obvious resulting flood damage (all my stuff in bags, luggage ruined, etc), they accused me of being on drugs and talked about me to the office worker as if I wasn't there. The PD here are really just a group of small men who need any and every excuse, even when they need to make stuff up out of thin air, to feel superior to the citizens they are supposed to "serve". There really are no cops who protect or serve, and the Phoenix PD is just a charade, a gang of men on a power trip, who do nothing but oppress and further victimize victims. read more

I'm so impressed with our police department! We have the best! They came out this morning to help at 110 North 24 th Street with another break in. read more

they assaulted a black deaf man with cerebral palsy There's not much to say about it just watch the video and tell me what you think in happened 08/19/2024 They were not even called for him. The man was minding his own business. They were called for a white male. In the video it's absolutely atrocious and all they got was a three day suspension even if he was guilty. The amount of force is not reasonable. I have been in more fights than I care to count. I did MMA to pay for my college books I've had people people pick up a gun to a goddamn cleaner when they were losing it is too much voice, no matter how you think about it If I did the same thing, I would be looking at 10 years easy assuming the judge loved me the least that she could give me would be 18 months and these guys just get three days fucking ridiculous read more

Just called 911 to report someone threatening suicide and dispatcher told me there was nothing they could do.Fuck you dispatch! read more

Phoenix Police Department - The text person sent me before I called - Police Departments Near Me - Phoenix, Arizona

I work as security for a Department of Defense building here in Phoenix. We have a policy that states vehicles are not allowed to park in certain areas here due to security and we have multiple signs. A vehicle is parked where he shouldn't be, as I approach the vehicle I notice that the ignition is on with no one in the vehicle. Now usually I would have to call the non-emergency line to have the vehicle removed but I notice a police vehicle nearby. I ask the officer if he is able to investigate the issue instead of me calling the tow and he said when he is finished with a report he will look into the vehicle. 30 minutes later the officer proceeds to drive off read more

Phoenix Police Department - Vehicle parked in restricted area. Officer is not visible but is parked less than 50 feet away due north. - Police Departments Near Me - Phoenix, Arizona

I'm really disappointed in their police department in Phoenix and how they operate. I don't know if it's laziness or lack of workers. There are too many unsolved murders. It makes absolutely no sense. My daughter was murdered over three years ago at Lindo Park we are not from here. This definitely tore our family apart. They don't call us with any updates. Every time we contact them, it's the same story they've even arrested people that had guns at the crime scene nothing has been done. They're letting them walk free. The sad thing is I have an done it's always about having makes me take care of it my damn self and this is why they have so many crimes because of the thought process I'm having is what everyone else is feeling read more

they are all corrupt they said they had a warrant to come in my house they didnt . they took stuff that wasnt on the warrant and still refused to return saying they can take whatever they want . I have 6 kids with no phone and my name and none of my stuff was on the warrant and they also arrested me for asking to see the warrant. I am meeting up with a lawyer . I hope whoever has had these corrupt people mess with them reach out let's do it together read more

If I could put zero stars I would. Visited the station yesterday to file a police report since someone hit my mirror of my car while it was parked early that morning. I wasn't sure what to when I saw the damages since it was a hit and run and I didn't see it happen so I looked it up online. The AI Google told me to visit the station early next day and submit a report. Explained the situation to the front desk officer and she laughed in my face implying I didn't call the police that night/morning since it was 1:30am and I must had been drinking and turned me away from the counter. Her exact words were "at almost 2am...sure hahaha, I guess we can go with that story". I felt so small for needing help and the crazy thing is I didn't do anything wrong. Instead of being rude she could have just educated me. I didn't call the police that night/morning since it was just my mirror that was damaged, just needed the report to help report it to insurance since it wasn't like I was hit while in the car and the last time I called when someone hit me on the freeway while in the car, it took 2 hours for someone to respond. Google told me I was able to file a report after the fact since I had a witness and photos so I did just that. The officer lady that was in the front assisting me should be ashamed for her behavior and that was highly unprofessional. Thanks for no help phx pd. A previous time glass was falling off a skyrise building next to where I live almost killing people walking and they said if someone dies or gets hurt it's the building's problem. I honestly believe the police department does not care about the community at this point. read more

I have always been a huge supporter of police officers and what they go through to keep us safe. since I have been on the board in my complex, my thoughts on Phoenix PD have not been the best. Tonight's call was the topping on the cake which made me write this review because a tenant witnessed a drug deal going down out of an RV that has been reported numerous times for at least the last year for the same issue, has expired temporary plates, has tapped into the electricity in the past and is currently camped out on a street which is also a violation but yet Phoenix PD couldn't do anything about it because they couldn't make contact with the people inside so they just left you would think in this situation they would've called a tow truck and waited for them to come tow it away. Our private security group which are all retired police officers weren't surprised by their actions read more

We filed a missing persons report. The officers that showed up were diligent , respectful and detailed. After that shit went downhill. 30 rings for someone to answer our phone calls, low give a shit meter by the detective on the case. We were visibly upset and no one cared. We didn't need a hug , just someone who cared about our situation. read more

I had a self defense case over a year ago. someone tried to kill me and I shot them, they died, I have not been charged with a crime, nor has there been any communication. it's an open and shut self defense case. I'm a former infantry marine, and instead of completing my case quickly and efficiently, they have left it open for no reason. I have a right to either a speedy trial or the return of my property that was taken. they need to fix this... now. my incident number is 2022-223648. you have my number on record. Several news outlets also wrote articles saying it happened in a mall, it happened in an apartment complex. So tell me where the accountability is. read more

Phoenix Police Department - Police report - Police Departments Near Me - Phoenix, Arizona

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I'm leaving 2 stars bc the officers NOT THE DETECTIVES that delt with my daughter after she watched her boyfriend get shot.. the officers were cool.. however.. they have told her and our family they are open 24/7 but my baby who was the sole witness can't get her phone back.. guys she is grieving hard.. she also had zero info about the shooting on her phone, and she has been calling.. please give it back since I still have to also pay for it, also that's her memories on that phone! Please just copy it for the trial and give it back.. read more

If I could give -10 stars I would.. genuinely shittiest department I've ever handled and I lived in Detroit for two years. called today to inquire about my hair literally being ROOTED OUT FROM MY HEAD by a homeless man because he was offended I was ignoring him harassing me and the officer I spoke to couldn't have sounded less interested and gave me so much bored sounding attitude as I bawled on the phone with my head bleeding. Sorry my particular report of physical violence wasn't interesting enough for you. They probably told you you'd get way better action at the academy. not to mention you call 911 in the metro phx area and you get some robotic menu that refuses to transfer you to a real dispatcher. Can't imagine how many people were hiding from robbers or trying to call for help and got this awful recording instead. These so called officers get in their uniforms every day to play dress up and get a paycheck. I was threatened and PHYSICALLY ASSAULTED today and you did NOTHING. Fvck you straight to hell PPD! read more

I'm taking the time to write this review because I feel now is the time. Back on January 06th,2018 I lost my 19 month old son. It's a pain I wish on no one, I couldn't make sense of anything and I had a million emotions running through me at the time and even now. A lady officer took me to the hospital I don't remember her name but she was very uncaring and seemed irritated to even be at work. The sergeant working the area that day was very professional and I had every bit of faith in him to figure out what happened. A few hours after being at the hospital a few more officers came along with my husband the lady officer still was cold and extremely uncaring making snide comments and just genuinely uncaring. But there was one officer whom I am still to this day positive god sent to us his name is Officer Drew Nokta he had a glow like an angel and with him came a warmth I cannot describe in words he was comforting and professional, it was unspoken but you could feel that god sent this angel to comfort us. I have never forgotten him nor will I ever forget him. When I say my morning prayers I pray for god to keep him safe, I almost lost hope in god, losing a child is something you don't want to happen to anyone. The doctor at Banner Thunderbird couldn't even make time to come talk to us, all the officers were very professional and did their best to help us while doing their job. Except the one lady officer who truly didn't care. I truly believe she's in the wrong field she was angry and not wanting to be there. If Officer Nokta's parents ever read this please know he's a true angel that changes lives. I never believed angels existed until that day, and it wasn't a spoken thing but once you feel it you know. I know my son sent him to tell us it will be ok, Officer Nokta is the last link we have to our son, the detectives did their job and were professional but there's not a day that goes by that we don't think about Officer Nokta we know he is an Angel sent by god. I know our son watches over him and no words can ever thank this Officer enough but his parents should know their Son is out in the world making a real difference. We love this officer and all the Officers even the lady who didn't want to be there. I will never get over this pain but in time I am learning to cope and redirect that pain. The community needs Officer Drew Nokta, I honestly don't know where I would be today if it weren't for him. I also thank god for sending him. His parents must be very very proud people to know what a difference their son is making. I won't post the ladies name because I don't want her receiving hate, I just pray that she learns to be a little more caring. And it should be mandatory for the doctor to talk to parents in these situations. But she never did speak to us. The caseworker and police were all there to help us but Officer Drew Nokta will forever be etched in our memory and as a Christian person I know god sent him it was an unspoken thing but the warmth and glow of him told me. That warm fuzzy feeling is something indescribable. Thank you for your officers especially the Angel who helped us! read more

Unless you come from a privileged background, or an upper class area, they really don't care to help you out at all. I know some do care, but the majority really don't it seems. Update: Some really do seem to have your back. Topsy turvey turn of events. I'd like to give my heart felt thanks to a handful of officers. It's been a rough last couple of weeks. Thank you guys. This city needs help. read more

Waiting 3 hours for them to respond to a car accident one passed us up and did not stop...

Some of the best police and have an extremely difficult job. The heat of Phoenix doesn't stop them from helping those in need and I can only hope more funds are given to this department to further prosper and protect us citizens. On two occasions I was near an escalated event where Phoenix police handled and maintained the situation effectively. read more

Phx PD can do better with our tax dollars. Having to wait so long to support suspicious activity that doesn't require 911 it takes forever and a day to speak with an operator. Forget non-emergency number, people will just hit 911 or forget about it. Get over the woke ideology and invest in our communities so called civic leaders. Make Phx Pd great again. read more

Phoenix Police Department - Non-emergency, wears the late crown - Police Departments Near Me - Phoenix, Arizona

These guys are soooo BAD, my wife had her cc stolen & the people who stole the card had the stolen goods delivered to their home by Door Dash today , we know because DD called us as the Bad Guys used our telephone number.. we called the Phoenix Police Dept, they REFUSED to out to the home in Cave Creek where the goods were delivered & ACCEPTED.. HELLO read more

They won't let you call them and speak with an operator about an immediate noise complaint. Their non-emergency line is a joke.

My AirPods were lost/stolen. My phone tracked them four months later. Officers G Salcedo and A Carauco stepped up to the plate and was able to secure my intellectual property with no problems. They were kind. Attractive and results driven. Thanks so much. read more

Other than the fact that we have homeless and drug addicted people breaking into our laundry rooms, we have had issues with a loud neighbor for over a year now. I consistently call in to have an officer come out, but it's obvious going against tenant rights is no issue for this neighbor, nor our PD. One officer walked by last week saying "turn it down" but didn't actually do anything about it or stop to see if he actually turned it down. Let's also throw in that it takes at least 20 minutes to get anyone on the line to file any kind of complaint. read more

The Phoenix Police Department's community relations officers are first rate. They are everything you would want from officers assigned to build positive community relationships. I met with a team of three officers headed by Sgt. Spross and I can not tell you how impressed I was. Officers Gary Nelson and Henry Smith are top notch assets to Sgt. Spross' team. If you have neighborhood security concerns or you believe there is something not quite right with the way Phoenix PD is relating to your neighborhood... Do not sit home and feel let down... Call Phoenix PD, ask for their community relations officers and let them set things right... In my case, I simply had to take advice they had previously given to the property manager before me... We have to do our part too! read more

Great service. Phoenix PD officers are second to none. Professional and polite, and humor like no other. Thank you! read more

My Wife and I continue to watch the news and see how the Police Officers in Phoenix risk their life daily responding to unbelievable situations of danger. We have met some of the Officers and all were professional. Keep doing the great work for Phoenix and know our community is supportive of your efforts. read more

last November 19th was a drastic time for me. I'm 70 years old. I had missed my flight and lost my credit card and was stuck at the phoenix airport for hours at 2 a.m. in the morning. I was in tears. I didn't know how to fill out my Uber app. let alone fire up my phone and connect to wifi on my lap top. All I could do was sit by the baggage claim and cry. I sat there seemed like forever totally lost and scared. I have ptsd and was scared of strangers. The term ptsd can be used loosely but a man sprayed me with kerosene and lit me on fire after he shot and killed my friend and mortally wounded my daughter within 30 minutes. That happened years ago but here I was in a strange town falling apart and totally lost. Jose and another policeman scooped up my problems and together we set up Uber for me. They even took me and waited with me until Uber came. I hope their superiors read this. A "thank you" goes out to Jose and the other policeman (who I hoped learned by watching how Jose handled me). read more

VIEWER DISCRETION IS ADVISED I was going to get food from McDonalds, come across a car in the middle of the road hazard lights on and I park and ask what's going on and the gentlemen tells me a car hit a dog and kept going and he got out moved the dog from the road and placed her on the sidewalk for safety. His phone died I called 911 and they said they'll get a officer out in 5-10 minutes and 30 minutes goes by not a signal officer passes but a Tahoe SUV K-9 unit flies by taps the brakes and looks at us and takes off fast and the other guy jumped in his car and met at the intersection the other guy told the officer "a dog got hit bad and we don't want to leave it and it's not dying" officer specifically said "I don't care about that dog" as some other unprofessional language and floored it and took off and criticizing the one guys driving when the K-9 SUV officer was driving like a total lunatic in the first spot. I thought the police are good and helpful and caring and especially the K-9 unit officers but I've lost hope and respect for all K-9 unit officers and the PPD. If I can get a dang apology I'd be happy and I think people will understand better. An apology and the officer on 35th Avenue in the K-9 unit SUV the two officers between Camelback and Campbell road to visit me or have the Sargent or their supervisor call me up will mean the world. I'm a animal lover I will not let a animal die on the side of a sidewalk or anywhere alone. I just wanted it removed and taken somewhere or if worst case put down but not to die on the side of the road. I respect the officers but after their inappropriate behavior and language I've had enough. I'll be expecting a call from the K-9 Unit office or supervisor. God Bless read more

For the police department of the fifth largest city in the United States, it is an amazingly awkward police department. Police response times are the worst in the country and many times they simply do not respond at all. Thank God that I am a white female because I would be truly afraid if I were a person of color or a latino/a. Any time that I have had to call the police department, they have taken hours and hours to respond, no mater what the time of day or night. They claim that they are overworked, understaffed, underpaid and yet their colleagues in other cities are doing much better with much less funding and with much less resources. And now that they are cooperating in immigration roundups and deportations and shootings, they have become even more dangerous. I really wish that there were a Police Oversight Board like in New York or Washington or Atlanta but there is not and there will never be. This is Phoenix and the law is cowboy law. I no longer call them. read more

Sadly, the men and women supposedly protecting the community of Phoenix do not care about the possibility of spreading or contracting the Novel Coronavirus. 40% of the police I have witnessed do not wear any face covering at all. 40% wear face coverings that have been proven not to do much of anything, like bandanas and neck gaiters(the ones designed to keep your neck warm, not stop the spread of the latest virus that has the potential to wipe out the entire human race) and the other 20% are happy to wear the 20 cent face masks and protect their community... which is harder when your fellow officers constantly infect you because they aren't wearing masks. It's a team effort guys!! spend your 80k salary on some approved PPE read more

Phoenix pd is a joke of a police department you call the none emergency number and you can not get through to a officer call the catus pd still nobody answers the phone I have been trying for 7 years to get them to do a simple request in my area they want my support but will not help us pd needs to be outsourcing read more

December 25, 2023, I contacted the Phoenix Police Department, 911, today around 1 pm. The call was in regards to a young boy that had been kidnapped and raped. I requested not to have police presence at my door due to being a new tenant. It can raise suspicions and cause judgement quickly. The 911 operator finally stated that the police department can contact me by phone. I verified my number and asked when I would hear from an officer. The operator said that they will contact me when they get around to it. It's now 10pm and I called 911 again in hopes to have follow through from the Phoenix Police department about the original call at 1pm. I was given the same run-around. I have never been so disgusted with the lack of care and concern from the individuals put into place to assist in aiding society during times of crisis. I am beside myself. The fact that a young boy has been kidnapped and raped and no one will address the matter, is blatantly disgusting and blasphemous. I feel that the Phoenix Police Department should be sued for negligence. Possibly, have certain individuals badge and rights taken away from them, as well as, their pension. There is no reason in the world that this type of behavior should be occuring, but it seems to somehow be accepted. Is this the beginning of the downfall of humanity? God Bless. read more

Very impressed. Had an unfortunate domestic issue at home with a family member. We called 911. They arrived fairly promptly. Things could have easily gotten out of hand, but the officers handled all things with dignity and compassion. Officer Hightower was particularly very helpful. He explained everything going on and gave me options as to how to proceed. I thank you all for a very well run organization. read more

I was recently involved with a road rage incident at 7th Street and Bell in North Phoenix. I decided to follow the vehicle and call 911. The Phoenix Police were practically on the spot instantly and arrested the man. The Police Officer that took my statement was professional and seemed like he really cared. I now am a big fan of Phoenix PD; keep up the great job! read more

The legroom in the back of the Tahoe was a bit tight, but the driver was professional. Holding cell was a bit on the cold side which was pleasant coming from 98 Degrees outside. Didn't try the food due to my speedy process. Would be 3 stars if the staff wasn't so rude. read more

Absolutely useless police force, can't even be bothered to enforce a protection order that has been repeatedly violated. Waste of space, ACAB. read more

amazing officers.. considering they are dealing with a department that refused to hire for over ten years and cannot hire new recruits...low pay, low morale... no support from the city council that sit on their asses and do nothing. The best part is there will be a mass exodus of officers retiring in a few years... and the city will be even more dangerous then than its is now... bc they cannot hire....anyone.... soo proud of the hardworking officers that risk their lives for no respect.... you guys are amazing and see the hardwork you do and the lack of support you receive from city council. read more