We have been to numerous Holiday Inns Express by Hilton all across this country and enjoyed them…read more But this one feels NOTHING like the ones we have stayed at. From the front desk trying to sell a room for MORE than it is listed, to the nasty stuff in the window a/c vent. And let's not forget the large colony of mold in the bathroom shower that only had two washcloths for their complement of towel offerings. Want to use the sofa bed for your child to sleep on? Prepare to find a candy wrapper folded in it and no sheets anywhere in the room to be found. Now, call and ask the front desk for sheets, only to be told to come down and get them because she was the only one working. Yeah. From the quality of the cleaning to the "Come n get it" attitude, you can see why I was wondering if this was actually an outdated Motel 6 cosplaying as a Holiday Inn Express by Hilton that we were accustomed to. Disappointed and disgusted to be paying $160 for 1 night in this mold farm. You are welcome to experience the 90s era speed internet yourself and write a review from room 300. Holiday Inn Express by Hilton has disappointed us with this location. I half expect the wind to blow the Holiday Inn Express by Hilton sign off revealing a Motel 6. Update: 3/29/2025 7:00pm 3rd floor: A gaggle of loud kids are running around on the 3rd floor and up the down the stairway. Called the front desk, was told she was busy with a line of people, understandable, and would deal with it later. 11 pm later and they were still running around talking loudly. I suspect it was a baseball team of little league. ONE person works at this Holiday Inn Express in Jackson, TN in the evening? Dear H.I.E. by Hilton, I want my money back for this nights stay in this disgustingly filthy hotel room...

Do NOT, and I repeat myself, do NOT stay here. This hotel is in need of major renovation and is…read moreextremely filthy. The pictures will show you what I mean. We were disgusted with our room and I called front desk immediately. Mold in bathrooms and showers, cracked tile everywhere. Took lots of pics and showed them. They moved us to another one and it was equally as bad. The hotel is filthy. Trash even in elevators. Carpet everywhere is filthy and stained. We ended up leaving and moving to another hotel. The last straw was pulling back sheets on the second room they gave us and saw a bed of crumbs!!! Just NO. Corporate needs to see this place as we've stayed at Holiday Inns for over 30 years. This was so bad we will not be staying at another one ever.

Ruined my child's birthday!!! Went on a weekday in the afternoon with a small group of respectful…read morehomeschooled boys. We were almost the only people there and the rule enforcer staff made it their mission in life to correct the boys in our group. The staff glued themselves to only our group as if these were bad kids that needed extra watching. They blew their whistle or verbally corrected them at least once every few minutes for the hour that we stayed. I was watching the group and they were not doing anything remotely deserving of so much censure. My son was miserable because they were not allowed to have any kind of fun whatsoever. We ended up leaving after an hour with a bunch of very disappointed and upset kids. I spoke to the manager before leaving and she told me, "Sorry, we have extensive rules for each section from corporate." All I can say is that I have been to this location many times and NEVER once seen these corporate rule enforced in such a strict way. We will NEVER come back and I would highly recommend against wasting your money on this location, especially for a birthday!

My family and I went to sky zone to celebrate my aunt and my boyfriend's birthday. My boyfriend has…read morea disability which requires him to be in a wheelchair full time but we would have had no trouble getting him up the stairs as we do it all the time. Upon getting to skyzone we were at the front desk and the worker tells us he cannot jump, looks back at her coworker to confirm what she has said and then says "he cannot jump because he is in a wheelchair." Me and my boyfriend just leave because at that point he's already embarrassed and I'm pissed. The worker was extremely unprofessional and rude. she didn't even think twice to ask if we were able to get him up the stairs or offer any solutions just point blank told him he could not jump because he was in a wheelchair. this type of unprofessionalism disgusts me and I sincerely hope there are consequences.

We had a gr8 stay Staff was super and breakfast hot and…read moreyummy We definitely will come back

We spent six nights here (December 23-29) and had an enjoyable time. Check in was quick and rooms…read morewere quiet, spacious and clean. Breakfast had lots of hot and food choices. We didn't use the indoor pool or fitness center but they looked nice. Location is close to I-40 with a grocery store and several restaurants (mostly fast food) nearby. Everyone was friendly and we enjoyed our stay.

Cathy's equipment is great, but this is one awful business owner. My guests enjoyed her machine but…read moremy interaction with her was terrible. I reached out to her thanking her and inquired about her product. She gave me a long drawn out story about how it's not a good investment. I thanked her and went on with my day. Needless to say, I was still satisfied with my outcome. Well the next day I find out that she used our private conversation as a platform to bad mouth me on Facebook. She screenshot our private messages and posted me in her Facebook group with unprofessional and classless comments. Now I'm not an expert at owning a business, but I would say that it's quite important to uplift those that are customers and could potentially bring business your way. I would not recommend her to anyone. Use someone else with more class!

The photo booth was great, and everyone at my wedding loved it overall. The book we received at the…read moreend with all the pictures from the wedding was awesome too. There was one major issue though, the lady that came to the wedding was rude to my wife, the bride of the wedding. I also heard reports from multiple other people that she was rude. We saw Phancy Photo Booth at another wedding and had no problems then. It could have been a one time incident. Edit( March 2018): I had a three star review but dropped it to one star due to the fact that they contacted my mother-in-law to complain about my three star review instead of contacting myself or my wife. Very unprofessional. Edit 2(Oct 14, 2019): she reached out after almost two years asking for a review. I instantly got flashbacks to our terrible experience with Phancy Photo Booth. I think we are finally we are at the point where we can laugh about how bad it was. Edit 3(October 15, 2019): Cathy is sending me emails in the middle of the night trying to start drama in my family or something saying that she overheard my wife and I's families talking bad about us. This is ridiculous. Cathy at Phancy Photo Booth is VERY unprofessional.