We have been to numerous Holiday Inns Express by Hilton all across this country and enjoyed them…read more But this one feels NOTHING like the ones we have stayed at. From the front desk trying to sell a room for MORE than it is listed, to the nasty stuff in the window a/c vent. And let's not forget the large colony of mold in the bathroom shower that only had two washcloths for their complement of towel offerings. Want to use the sofa bed for your child to sleep on? Prepare to find a candy wrapper folded in it and no sheets anywhere in the room to be found. Now, call and ask the front desk for sheets, only to be told to come down and get them because she was the only one working. Yeah. From the quality of the cleaning to the "Come n get it" attitude, you can see why I was wondering if this was actually an outdated Motel 6 cosplaying as a Holiday Inn Express by Hilton that we were accustomed to. Disappointed and disgusted to be paying $160 for 1 night in this mold farm. You are welcome to experience the 90s era speed internet yourself and write a review from room 300. Holiday Inn Express by Hilton has disappointed us with this location. I half expect the wind to blow the Holiday Inn Express by Hilton sign off revealing a Motel 6. Update: 3/29/2025 7:00pm 3rd floor: A gaggle of loud kids are running around on the 3rd floor and up the down the stairway. Called the front desk, was told she was busy with a line of people, understandable, and would deal with it later. 11 pm later and they were still running around talking loudly. I suspect it was a baseball team of little league. ONE person works at this Holiday Inn Express in Jackson, TN in the evening? Dear H.I.E. by Hilton, I want my money back for this nights stay in this disgustingly filthy hotel room...

Do NOT, and I repeat myself, do NOT stay here. This hotel is in need of major renovation and is…read moreextremely filthy. The pictures will show you what I mean. We were disgusted with our room and I called front desk immediately. Mold in bathrooms and showers, cracked tile everywhere. Took lots of pics and showed them. They moved us to another one and it was equally as bad. The hotel is filthy. Trash even in elevators. Carpet everywhere is filthy and stained. We ended up leaving and moving to another hotel. The last straw was pulling back sheets on the second room they gave us and saw a bed of crumbs!!! Just NO. Corporate needs to see this place as we've stayed at Holiday Inns for over 30 years. This was so bad we will not be staying at another one ever.

We had a gr8 stay Staff was super and breakfast hot and…read moreyummy We definitely will come back

We spent six nights here (December 23-29) and had an enjoyable time. Check in was quick and rooms…read morewere quiet, spacious and clean. Breakfast had lots of hot and food choices. We didn't use the indoor pool or fitness center but they looked nice. Location is close to I-40 with a grocery store and several restaurants (mostly fast food) nearby. Everyone was friendly and we enjoyed our stay.

This is a wonderful venue to go see a live performance! The acting will make you think you are at a…read morebroadway show!! The play Sister Act was fantastic, the seating is comfortable and anywhere you sit you can see very well. Parking can be a little tricky because it's limited but I always park at City Florist, it's just a few steps further and you won't get towed if you park in their parking lot.

I'd say everything was great till my 18 year old was playing with my Down syndrome 3 year old and a…read morestaff yelled at him to get out of the little kid area. They had no tolerance for kids with special needs. Edited: That was a parent, not a staff, so I'm shocked but also relieved. I spoke to the staff, they apologized and got involved very quickly. I just never imagined another parent would be going directly to yell at my child and not going to a staff for assistance. The girls who work here are trying so hard to run around and pick up toys and keep all the Patrons happy, We will be back, worth the drive from the greater memphis area.

From the owner: We Rock The Spectrum Jackson provides a fun, safe, and inclusive environment for all children! We…read morehave open play that includes swings, climbing wall, zip-lines, trampolines, arts and crafts area, and many more sensory items!