Brought my bike into Phoenix Cycles with a broken chain, and they were incredible. Not only did they replace the chain (for half Halford's price), but they also made adjustments, fixed small issues I hadn't noticed, and shared super helpful tips along the way. Their expertise and attention to detail were amazing, and they truly went the extra mile. Huge thanks to the team--can't recommend them enough! read more

Grumpy response when I phoned. Grumpier still when I looked in. But i was new to the area and wasn't sure where else to go. The repair was botched and the work will have to be redone. I won't take the bike back because I have no confidence in them. I won't be going back. read more

Went in today for the first time as my back brake wasn't working. Was told the brake was broken and they offered to repair it today. Went back later and they had noticed the 'clonk' and said they could sort that out as well. Am thrilled with my bike it runs like a dream. Going to make our ride to Paris a lot easier. Thank you read more

The shop is run by a knowledgeable cycling family and the younger members can be good to talk to. The elderly guy seems to regard customers as impertinent inconveniences. I walked out today without a new saddle, and without even getting so far as asking about a new chain and rear block: when my request to see a second option of saddle to the one originally thrown on the counter apparently quadrupled the annoyance I had already caused by walking in the door, I figured I would rather take my inconvenience elsewhere. Permanently. read more

Recently had a damaged rim on the rear wheel of my e-bike. I phoned with my story, drove to Eastbourne to show them, and then, when I had a replacement rim, they rebuilt the wheel in an hour or so. Brilliant. They were extremely helpful and friendly. No idea what the critical reviews are on about! I couldn't recommend them more. read more

This cycle shop has been around for many years, and sells reasonably priced bikes. However I was disappointed that when I recently popped in with the miserable service, as manners and a smile cost nothing!! Parking can be found in the sidestreets nearby, but to be honest, I would give this place a miss. read more

I was interested in the last review. Must have been a bad day. I have been buying bikes for the family from Phoenix for the past 20 years. Each purchase has proved to be based upon sound advice from the staff at the shop who have that plus factor, they know what they are talking about because cycling is important to them. and they are ready to share it. They don't just want to sell you a bike! Been to Halfords and all the rest and yes maybe the bikes are cheaper but when it all goes wrong I have found the service second to none. Phoenix are worth getting to know it's paid off for me in the long run. read more

Bought a Claud Butler bike for my son in Phoenix Cycles this morning, to replace a Giant bike I bought him there 5 years ago, same chap, Simon, served us then and now. Can still park close by ( had a look in a couple of bike shops in Brighton while researching and paid £20 just to park ) fitted with a front mud guard ( looked a bit tricky ) lights and a lock before we left the shop, instructed to take it back in 4 to 6 weeks for an adjustment / lube check. Great price, great service but most important, I have confidence its all been screwed together just right. read more

Oh dear, patronising and terrible customer service. After having it for a whole day I went to pick it up to be bored to death by being told what was wrong with it (DUH) that it wasn't fixed, that I'd shown them a different bike (!) They didn't ring me, as promised, or fix the brake cables, which snapped on the way back. Fixed it myself in the end. They really couldn't care less in my opinion. read more