I'm incredibly disappointed with the way my family has been treated by the staff at Phoebe Richland. My grandparents are staying there, and due to personal family dynamics, it seems some staff members have formed biased opinions about us. As a result, we've been met with rudeness and disrespect every time we've tried to check in or express concern.
When we recently called to confirm if my grandfather was still there, the response we received--particularly from someone named Julie--was incredibly snarky and unprofessional. Her tone was dismissive, saying, "Of course he's still here," in a way that made it clear our questions were unwelcome.
It's deeply upsetting to know that this is the kind of treatment my grandparents are surrounded by. Families deserve to feel supported, not judged or mistreated. read more