Pho-King Awful So disappointing; finally took my son after looking forward for weeks; first attempt at going for supper during the week was a fail as they are only open 11-2 Mon-Thursday (until 8 on weekend). When we arrived at 11am, the door was locked; we waited a few minutes, observing lit up open signage and an employee observing us back; tried the door again; still locked. By 11:10 It was unlocked, which we knew only from trying the door a third time. Upon entering the restaurant we observed the same employee at the register, busy with something- he did not look up or greet us. There was no signage directing us to order anywhere or to be seated. I elected to grab a table and wait until the employee could talk. When he addressed us- from across the room- his tone was rude, as though we were an inconvenience; we were informed that he doesn't bring menus to the table, that we have to order and pay at the checkout- he seemed to be implying, via tone and body language, that this should have been obvious. At this point, we should have left. We did not. We ordered Pho, one with beef, one with chicken. When I paid (before receiving anything) via debit, there was a forced tip option on the machine that I could not skip. YES, they expect a minimum 15% tip for doing nothing more than preparing the food before their customers even get a taste. When our food was ready, our 4 digit receipt number was bellowed out from the kitchen- we were the only ones in the restaurant; we collected spoons and chopsticks and napkins and carried everything on a cafeteria tray back to the table, only to discover that the delicious smells had been somewhat misleading. The beef Pho was so salty that my salt-loving teenage boy could not finish his. The lemon grass chicken pho was flavourless, watery and oily. The chicken was tender, the veggies were crunchy and fresh, and that is the only good thing about the experience. Will never go back, based on service experience alone, but the food did nothing to redeem the overall experience. read more