A late review, we went here a month or so ago.
Before I start, the people that gave this place any more than two stars, well they must be sheep or not very well versed in Vietnamese food...
Holy crap if this was another experience I could give a negative rating to, I would!!
Where to begin... well, I wrote another review on the Mississauga location. Ok it wasn't great, but we were in St. Cats and I agreed to give this chain one more try. I REGRET EVERY MINUTE OF IT.
We meticulously wrote the orders down so they couldn't possibly screw it up. Up comes a tray with what appears to be a wrong order. "That isn't our order" we say. The girl looks confused. "No, that is not the bun bo hue, and that is not the vermicelli (bun), that is the wrong order"...
Girl goes back to kitchen, comes back with same order... we say "no sorry that is still not our order, there is no bun or bo hue on that tray"... girl says "you mean the dry stuff, you want that?" -- HUH?? The "dry stuff"?? You're Vietnamese and you call it the "dry stuff"?? Just because I am not Asian, don't play me for a fool for god's sakes.
She yells to the kitchen, goes away, comes back finally with the "dry stuff" -- and keeps insisting that the other bowl was the bo hue... it looked absolutely NOTHING like the bo hue we have had at many Viet restaurants from east to west coasts... We were getting totally annoyed and we were hungry, so my dining partner agreed to taste his soup to see if it was at least acceptable. He was willing to just eat it, and I as well even with the really gross looking "meat log" on my dish of the "dry stuff" (which I have never seen before at ANY Viet restaurant). The description of my dish was supposed to have "grilled beef meatballs" like the little beef balls that go in the pho... but I got some wierd looking meat log, it looked like a big turd. So I call a manager, and we say "this is not bo hue, what is this, and what is this meat log?" She says "that is how we make it, do you want more sauce in it, we can put more sauce if you want more flavor?" HUH?? More sauce?? What freaking sauce?? Holy mother of god help me. Bo hue is an entirely different recipe than regular pho. it didn't even have the correct meats in it, tasted and smelled nothing like bo hue. More sauce?? WTF?? But wait.. it gets better...
We got some rolls as well, fresh and fried. "Where's the dipping sauces?" I ask... manager points to the condiments on the table and says "there!"... "where?" I say... she says "there, you can mix yourself"... FACEPALM. A bottle of fish sauce and rice vinegar. MIX IT MYSELF. Are you f*cking kidding me right now? I have never EVER ordered cha gios and did not receive a small dish of dressing with them, let alone be told to "mix it myself"....
SUPER ANNOYED right now, the lady says "if you want it like how you know it you have to go to the other restaurant because we do it different here".... WHATTT?!?! We say "but this is a chain, why is it different?" - she says "no, we not a chain, we own separately" -- WHHHHAAAT??? Everywhere in this stinking restaurant, they are sooo proud of their STOLEN trademark, advertise as a chain with many different locations... holy hell these people are effing crazy.
Disgusted and fed up, I said "lets get the hell out of here right now I'm not giving this place one cent" - we left that stinking food on the table and walked out and will NEVER EVER even think about going back there EVER. Sorry lady but us whiteys do know what good Vietnamese food is and this place does NOT have it!! UGGGH!! read more