While moving , after my house of 15 yrs being foreclosed by a bad loan from the USDA , my husband who has PTSD from serving this country, my autistic son, and myself who is awaiting surgeries in both knee and spine accidentally had a check returned to Phipps in McKenzie. I went to my bank and found that the check had never been presented to my bank. This was verified by my bank. A Ms. C Foster stated that she had sent me a letter, (remember I said I moved) so the letter was returned ) so she stuck the letter and check in a drawer and no doubt planned to sue me for it. When I tried showing her that the check had never been presented she denied that, practically calling me a liar, and demanded that I pay a service fee for the check. Seeing as how I have little choice than to pay I would like everyone who uses Phipps Pharmacy to know how little they value their customers. I will be there Monday to pay her in full and I pray she sleeps as well in her bed tonight as she sleeps in hell later on. Businesses have no empathy for their customers anymore and all they are interested is money. As much money as they make I seriously doubt that big $20 made a difference to them. However my family has eaten Ramen noodles for the entire month and felt lucky not to be living in a card board box. I will never do business with this pharmacy again. It seems that the only way to get through to these people is to vote with our pocket book. WalMart, being a very large, what you would assume to be impersonal company takes time to explain and help you any way they can. They even text you or call you when your prescriptions are ready. They are friendly and always greet me with a smile. They were appalled at the actions of Ms. Foster and said that was not the first time they had heard such complaints. My husband has been using WalMart for a year now and he has had not the slightest moments trouble with them. I will be transferring my prescriptions to the immediately. It is a sad day when a local pharmacy is more rude and less helpful than a huge chain store. It's just disappointing.
Sincerely,
A Very Dissatisfied Company. read more