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    Phillips Steel

    4.6 (16 reviews)

    Services - Phillips Steel

    Metal fabrication

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    5 years ago

    First time here & I was happy with the service and the price. The cut on my metal plate was precise & quick!

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    West Coast Metalcrafts - My damaged windows

    West Coast Metalcrafts

    (43 reviews)

    This place is a staple in the neighborhood. I've used them for various custom metal work needs over…read morethe years and they always come through. I recently ordered an iron address sign but the vendor forgot to drill screw holes on it. I called West Coast Metalcrafts and the lady was very accommodating about taking care of it. I came in with no appointment on a random weekday and she had the techs put the holes in it in less than 15mins. I paid $10 and was very happily on my way! Great service! Will be back again.

    I can not comment on the quality of work as our business relationship did not get to that stage…read more However, I can comment on the customer service, and, as others have pointed out, is terrible, but I think I might understand why. We needed a gate in our backyard. I had an appointment to have the gentleman come to our home to do a measurement. The appointment was scheduled at 12pm to 1pm to do the measurement. That day I realized I had an another appointment that would end at noon and was less than 10 minutes away. I called at 10:30am, spoke with a woman, and asked if it was ok to be about 10 minutes late. In addition, I informed her that I had contractors in my backyard working an another project. The gate was opened and if he arrived at 12pm he could start measuring and I would be a few minutes behind. She agreed and said that would be fine. I arrived at 12:10pm and rushed to the backyard only to discover that he had arrived and left AN HOUR prior (as told by my contractor). Confused, I called to ask if he could come back as I had some instructions and questions to discuss with him. I, again, spoke with the original woman who was already defensive claiming he waited for me for 45 minutes then left. I looked at the time, it was 12:25pm. I informed her if he had showed up at 12pm and waited 45min, he would still be here. It was at this point, she admitted he had showed up early to take the measurements. I then asked her why did he show up early. This question seemed to anger her and she said, "This project is off to a bad start so we are not going to bid on it." Riddle me this fellow reviewers, why would this gentleman show up early when he knows: 1. I am not home. 2. I am going to be late. 3. He has access to do the measurements without me there. I would argue the reason he did this is because he doesn't like people, doesn't like dealing with people, doesn't like talking to people. He is probably very good at his craft but would rather do it without having to deal with the customers. And that is why you are seeing lots of reviews about terrible customer service. Thankfully there are plenty of other iron workers with competitive pricing with good customer service. I ended up going to Go Iron Works in Long Beach and recommend them highly.

    Phillips Steel - metalfabricators - Updated May 2026

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