Never show up and never respond after making the appointment sounded good on the phone but never…read moreshows up

I noticed one of my exterior French doors was sagging from a top hinge. I saw a crack running down…read morethe frame where the hinge was attached. I thought the doors were going to be trashed. Isaac was quick to respond to my call. Came over the next day and took a look at the issue. Luckily it was something else but Isaac still took the time to help me repair it for a fraction of what he estimated. The door works great now. He's honest, communicative, works clean and fast.

Since my last review of smaller projects/repairs (experience was good), I've brought them more…read morebusiness, thousands dollars' worth of business. Everything is good when they are TAKING your money and business. But, once it goes the opposite way (refund), Roger gets NASTY -- I didn't see this side of him before, always with a smile because while taking money in. I brought some parts to be replicated; 1" shaft with the center with a 2" diameter cylinder with 1" flanged bearings. I was suggested another way to "make" the part that would make everything more "simplified" for me, okay, sure. I wasn't sure what he meant, but after minutes of trying to explain to me, I just went with whatever Roger suggested since he would know better about the mechanics of machine parts, etc., He just told me that I would have to source the bearings myself, which is what I did. He asked me if the diameter could be smaller and I said yes. So I trusted his word and went with it. When I picked up the item, he said, "If it doesn't work out, just bring it back". The thing is, I complained after because what he sold me for almost $400, was NOT SOMETHING HE "MADE". It was a part that could be bought online (~16", 1" shaft with 2 shaft collars), which can be found on Amazon for $35 (shaft) + $10 (2 collars). He then said that he bought it McMasterCarr, then quickly changed his wording to "WE MADE IT". So which is it? (I will never know, but my assumption is he got it at McMasterCarr, as he first stated, or another retailer). Then he said, "I'M NOT HERE TO SAVE YOU MONEY." JUST WOW!! It's my fault for not understanding what he was trying to sell me, but it's obvious my lack of knowledge was taken advantage of--I let Roger do what he does. I believe there is a big difference between MAKING something and up charging for labor, etc., vs. buying $40 dollars worth of parts and CHARGING 9X-10X more!! Especially, to someone (me) whom he kept calling "friend" after all the visits/business I gave him. When he did this "work", I also dropped off a small part that had a broken screw stuck in it. He said it was FREE OF CHARGE to extract it. Anyway, when he agreed to refund me for the $400 (16" piece of 1" shaft), BUT he charged me $85 for the screw extraction that he told me that was free! From ~$400 refund, I received $85 less. This costs him nothing (almost literally) to fix easily. $85 FOR A SCREW EXTRACTION--HIGHWAY ROBBERY!!!! He gave it back to me, with a new screw, "I also gave you a screw". (Oh, gee, Thanks, I guess.)--But I didn't need that screw as I have 100's (if not 1000's) of these screws for my parts -- so he acted like giving me this screw in place of the broken one is a huge hook up, after I spent thousands and thousands of dollars here. I paid for this with my personal credit card, but he made out the refund check to the company I work for. So I asked him if he could cut the check out in my name since I'm the one who paid for it. He said, "just give it to your company and have them pay you." I explained to him that I can't do that because of accounting issues, etc. He got mad and he snatched the check out of my hand with an attitude. This right was the last straw. I was still going to give him more business (which I even told him, thanks for the refund and making this right, I'll be back). He told me, "I DONT CARE ABOUT MAKING THINGS RIGHT AND WHAT YOU THINK, I DONT NEED TO RESTORE FAITH IN YOU OR YOUR COMPANY". Okay, fine. ^Great attitude, perfect way to lose business after the fact that I stated that I hope this one issue won't affect future business and that I would be bringing more business. Roger shouldn't be interacting with customers on the front line if that's his attitude and represents your company. On the other hand, Alex is very polite. While Roger was deflecting the situation, blaming it on me, arguing who said what, this and that. Alex is the one who apologized on behalf of C&H Metal with a smile on his face, while Roger was steaming mad at the situation -- just the way he snatched the check out of my hand says it all. ALEX IS THE REAL MVP at C&H Metal, too bad he's not at top management, because management up top is clearly lacking customer service skills and lacking know-how to keep the customer acquisition costs low. I can bet they'll see this review and Google what CAC is because they don't know. Or maybe, they are making so much money, they don't care how they lose a few customers the way they do. Roger (mgmt) just knows how to take money with a smile on their face until you complain about something, then it gets nasty. This is the type of business you don't want to give business to. If you do give business to them, good luck. Hopefully, it's a short stint because eventually an issue will arise, and Roger has a short fuse, and you may not like the way he handles it. This experience was a blessing in disguise because I found a better and CHEAPER shop to do work for me.

From start to finish, their communication and service were top notch. I've been trying to find…read moresomeone to help with a fabrication for a kitchen hood vent, and finally, found the right company to do it! I would strongly recommend using C & H for your any of your fabrication needs. Great job!

If you need any metal welded or creative projects done with metal, this is your place. They will…read moregive you a great price and quick turnaround. Excited to get more metal cutouts done in the future

After receiving a bunch of "Sorry, we can't help you" replies here on Yelp, Memo's came through…read morewith a friendly professional response. With the help of his wife Leah, Memo was able to fabricate a part of needed for a guitar build. I needed a piece of brass cut to a specific shape. It came out perfectly. Memo will be the only place I go when I need these custom one offs. Memo and Leah are the best and I feel so much better supporting a small business.

He sounds professional and he texts back really quickly I give him credit for how much his quality…read moreshows on his profile as well as his pricing on my fence was reasonable and fair.

From the owner: Reliable welding for gates, fences, doors, and railings. We combine quality metalwork with fair…read moreprices and fast turnaround.

Couldn't be happier. They took on my custom project and delivered a beautiful product in a short…read moretime.

From the owner: A & R Laser delivers precision metal fabrication with fast turnaround and direct, owner-operated…read moreservice. We handle laser cutting, bending, and welding for custom prototypes and small-to-mid–volume production. Clients choose us for consistent quality, flexible capabilities, and clear communication—whether they’re manufacturers, designers, or DIY makers.

Frankie and his team are top notch! I had Frankie install two gates at my house, which both came…read moreout amazing. Quality at its finest!..... if anyone is in need in gates, doors or fences- this company is the best. Thanks again Forgeways!

Responded immediately, came the next day and gave estimate. Did the work and completed within 2…read moreweeks. Cleaned after themselves. Good job!

Aldrin with Union Brothers Welding did a great job repairing an iron fence at my mom's house. They…read moreare very professional, the quality of the work is amazing, and they offer great competitive pricing. I will be calling them again when more work is needed. My moms home needs a lot of work so the pictures are before the fence was painted.

Aldrin and brother Juan came to fix my gate because the door hinges felt off. My gate was fix in a…read moretimely manner very professional. Great quality of job and reasonable price!!! Union Brothers are friendly and get the job done Immediately. Please don't look further this is the place you need to call. You won't regret it.