I saw Dr. Matheson today for knee pain ( arthritis in my knees). I quite liked her, she smiled,…read moredid an examination and explained everything as she went. she chose a medication that was expensive but seemed to do the trick for me. how long it will last I don't know and am not sure I could afford too many treatments. she was very pleasant and has made a phone appointment with me for six weeks. I am very happy I got in to see her. my knees feel better. she did not recommend surgery at this time. apparently you cannot book in the future when you are doing pretty well today . thank you Dr. Mathis for giving me so much of your time today I felt good about seeing you . Fran Cooperman-Pfaff

I have now had two separate injuries that I ended up at rebalance for. The time it was for my…read moreshoulder, I waited almost to years to see Dr Zorzor to get surgery on it. Then finally I get to see him, he walks in the room says hes not going to do surgery on it, I say so you are telling me I won't be able to work? Im right handed and my shoulder was keeping me from being able to do much. He said i didn't say that and left the room. ( I did get surgery but needed to go to the mainland) Then recently I saw Dr DuPreez who put a bunch of incorrect information on his report, stating I said the opposite of what i told him. I've repeatedly ask for it to be corrected but have been ignored

Lots of great treatments. Professional and this clinic has lots to offer…read more Luke is a great Physio

All I can say is, I was there for less than 30 minutes and Dr. Gustavson took care of a nasty…read morelingering pain in my middle back,...for good. Unbelievable. My father that owns Shimmer Jewelry, highly recommended him and the practice. I couldn't be more thrilled this pain is finally gone! Amazing staff, beautiful office, and Charlie was very cool to!! Thank you!!!

I saw Dr Paul Winston, Physiatrist, at Shelbourne Physiotherapy for a consultation about my nervous…read moresystem. I was interviewed by a medical student who discussed my history with Dr Winston. Dr Winston proceeded to inject my trigeminal nerve with a freezing agent without discussing it with me other than a cursory few comments. He had the syringe ready before he even saw me based on his student's interpretation of my history. This was not informed consent, which I didn't have. In 1980, the Supreme Court of Canada ruled, in the landmark case of Reibl v. Hughes, that patients should be told what the doctor intends to do, as well as what the significant material risks are, and anything else that a reasonable person in that patient's condition would want to be told. I suffered extreme pain and permanent damage to my nerve and temporal mandibular joint. Beware of Dr Winston and Shelbourne Physiotherapy for their association with a doctor who doesn't believe in informed consent. This was the worst medical trauma I've ever experienced.

I've been seeing T'airah for massage for several months now - she is so sweet and talented!! Highly…read morerecommend.

I went to this clinic based on a recommendation for Marcia Kirby, the clinic's physiotherapist. It…read moreis a brand new clinic at the Commonwealth Pool. The physiotherapist was excellent. She inspires confidence and seemed very capable and knowledgeable. After an intial assessment she focused in on the problem (shoulder issue, can't remember the technical term) and gave me some options on how to deal with it. I have been diligently working on the exercises and am looking forward to going back and to trying to sort this out without surgery. Apparently Marcia is trained in accupuncture and has various other certifications. Also, she was a formed national swimmer and rower and even had a similar shoulder injury to mine, so could relate. Overall very positive experience.

Evan worked magic on my shoulder that has been causing me pain and grief for a few years now. He's…read morevery kind and incredibly knowledgeable. I had major improvement in mobility and strength right from the first visit! I can't believe I waited so long, but I'm glad I booked my consult and got in there. No problem too small, Evan will fix you up!

From the owner: We’re a team of Registered Physiotherapists and Dietitians in Victoria, BC, who provide a mix of…read morehands-on techniques, exercise therapy, and education/guidance to help elevate your recovery. Our main focus is to better understand you as a human, so we can best identify the probable cause(s) of your pain and create a recovery program utilizing your likes, goals, and life plans. We offer a variety of services in addition to Physiotherapy, including Pelvic Health/Floor Rehab, Concussion Management, Chronic Pain Recovery, Bike Fitting, Vestibular Therapy, IMS/Dry Needling, TeleHealth/Virtual Appointments, and Nutritional Counselling! Call us to schedule an appointment today or book online. We are excited to be part of your rehab journey :)

It took a few tries to find a massage therapist at this practice that could provide the deep tissue…read morepressure I need, but I did eventually and have been happy with the services received since from that specific therapist. However one thing you should know if planning to come here, is that they regularly increase their rates - going from $110 to $118 to $125 per hour for massage services in less than the 18 months I've been coming here. Now keep in mind, I understand inflation, increased costs, etc... So its not the price increases I have as much issue with (although the frequency seems extreme especially given the fact my insurance coverage hasn't increased in that time)... My main issue is the fact that they increase their prices with ZERO communication being sent out. So one month the price is one thing and then you come in for another scheduled appointment and suddenly they start charging you a higher rate without a word of mention. It wasn't until after I tapped my card for payment that I noticed the increase. In what world is it not standard practice to inform customers - especially if they have services booked - that the prices are increasing? A simple email would solve this problem but instead they just assume all is well and leave it to the admins at the front desk who have to deal with explaining it after the fact? Lucky for this place I like my current massage therapist - because their ethical business administration practices are seriously lacking.

Splendid way to spend our first day in Victoria after traveling most of the day before. Very…read moreprofessional and oh so worth it!

I tried Synergy because my regular RMT was unavailable and I had back pain that needed treatment…read more Sorry, but I won't be back. The Quadra St location is tired looking both inside and outside. The Reception staff were not particularly pleasant or welcoming and I received 8 email notifications of my appt with intake forms over 3 days! How annoying!! The massage was ok; no relaxing music or other touches to make it more pleasant. It felt very clinical to me and lacked in aesthetic appeal.

MJ is an amazing ND! They also have a team of outstanding ND's, physiotherapists, massage…read moretherapists, chiropractors and more. The front desk staff are very lovely and polite. Worth checking out.

Poor customer service. I called to cancel and left a…read morevoicemail and then 2 minutes later and called me back saying I'll be charged 1/2 price due to not been able to replace my spot and short notice. So I said "I'll try to come because I do not want to be charged for nothing". I show up and waited for 12 minutes and notified by front desk that they recieved my voicemail last night cancelling my appointment. This only means voicemails are pointless while in fact they've called me 2 mins later last night. Voicemail should have been deleted. So in short they've cancelled me, so shall we apply cancellation fee as well as a client? I get it when a short notice cancellation fee will be applied. But their communication shows how they recieved voicemails should have been reviewed and deleted so others will not be getting informations that was already dealth with. Getting ready and showing up early expecting to have your appointment ready as well. There's no excuse of that effort showing up to your appointment but a disappointment! I suggest a clearer transfer of communication be more observable than being more concern on short notice cancellation policy.

I was able to get in the same day as enquiring and get assessed and treated with three treatments…read morethat week. Feeling much better and getting a lot of relief from sciatic pain that I was on the third week of no relief. Very grateful, thank you.

Genevieve Bussieres is an extraordinarily skilled practitioner of acupuncture, traditional Chinese…read moremassage therapy, and reflexology. I've seen her for two separate conditions -- persistent chronic upper-body injuries, and neuropathy/numbness in both feet. She made more progress on these than five other practitioners I've seen for them (all good, in various specialties -- physio, massage, rolfing). She listens carefully, diagnoses precisely, treats effectively, doesn't over-promise, always over-delivers. She also uses time effectively (moves fast but gently), and is totally pleasant and straightforward to deal with. I would -- and do -- travel a long distance to Victoria just to get treated by her.

I have sent both Lorraine and Wendy, they are both excellent. They take their time treating you and…read moreare very thorough.