To Whom It May Concern,…read more I am writing this message with a sincere and heartfelt plea for your attention and support. I've been a patient at your Imperial Beach clinic for some time, though I had stopped attending for a while. The reason was the constant turnover of doctors and the inconsistency in care. Each time I called, I was assigned to someone new--sometimes even someone in a different state. It became incredibly disheartening, and I felt like just another number in a system that prioritized volume over quality care. But despite my hesitation, I decided to give the clinic one last chance--and I'm so grateful that I did. That's when I met Dr. Chin. From the very first appointment, he demonstrated a level of care, attentiveness, and compassion that I had been missing. He listens, he understands, and he never rushes. Unlike past experiences where appointments felt like an assembly line, Dr. Chin takes his time and truly sees his patients as people--not just cases. Today, even while visibly unwell, Dr. Chin showed up to work. His dedication moved me deeply. It's not often you encounter a provider so committed to their patients, and it inspired me--not just to keep coming back, but to take my health seriously again. When you have a doctor who genuinely understands you and your diagnosis, it makes all the difference. I don't know who will read this, but I truly hope it reaches someone in a position to recognize what a rare and invaluable asset Dr. Chin is. He deserves to be acknowledged, supported, and appreciated for the incredible work he does. Please--if there's anything you can do to support or reward Dr. Chin, I implore you to do so. Patients like me are better off because of him, and I know I'm not alone in feeling this way. With sincere gratitude, Miguel Angel Martinez II

I'm honestly disappointed with how much this place has changed. We returned to IBHC after switching…read moreinsurance, and from the very beginning the experience was frustrating and unprofessional. When I called to make the appointment, I was on hold for 45 minutes. On the day of the appointment, we arrived 15 minutes early for intake, but were told we had to wait to check in because staff were helping another patient enroll in Medi-Cal. We then waited another 35 minutes just to be checked in -- after already arriving early -- only to continue waiting to be called back. The provider who saw my son explained that he was an ER doctor, it was his first day, and that he was not a pediatrician, so we would need to schedule a follow-up appointment. We scheduled that follow-up before leaving and they even called to confirm it with me the next day. Today, I left work early to bring my son in, only to be told by the front desk that the appointment had been canceled one minute after it was originally entered into the system. If that's true, how was I able to confirm it the following day? At every step, it felt like there was little to no respect for our time. I rarely leave negative reviews, but this experience was so disorganized and frustrating that I feel others should be aware. Healthcare is already time-consuming and expensive enough without having to deal with this level of miscommunication and lack of professionalism.

I just had an appointment at this office that claims to be a family medicine place. Ive never felt…read moreso degraded in my life. I am a mother of two who's husband is a military vet or both Iraq and Afghanistan who recently broke her foot in 3 places which required 4 screws and a bone graph. Well it was feeling really uncomfortable so I make an appointment at this "family medicine" offfice and before he even looked at the area he said I cant just throw prescriptions at everybody and was implying I was fishing for drugs in an extremely condescending manner. After that he looked at the area for a total of about 2 seconds with no more knowledge than I came in with. He just referred me to another doctor. Thank god for that. This place tries to make everyone out to be searching for drugs. They can keep the drugs I just wanted me knee to get better so I can play longer with my daughter. Wouldn't go to this place if it was the last doctor on earth. Google your symptoms you will get more information and probably more help that this awful place can offer and maybe your dignity or integrity won;t be put under question by someone who doesn't know you. Save yourself the wasted time and aggravation this place will only give you.

Answering phones , returning calls and obtaining the right codes for speciality visits isn't a…read morepriority . Not helpful . Patients are in pain . When you call a clinics office you expect an answer or a voicemail box that can take messages , not just dismiss the call disconnect . I've been fair but the quality of response and follow through is horrible .

Initial visit 2 years ago went okay and I've been trying to get an appointment ever since. When I…read morecall, no one answers. When I leave a voice mail, I don't get a call back. I had a weird feeling about this office as soon as I stepped on the scale to be weighed and the lady who was taking my weight looked at me and her eyes widened. Avoid this place entirely if you can. Seems like they're really unprofessional and aren't going to be improving anytime soon.

Clean facility. Friendly staf. Easy registration online. Saw me quickly (even on weekend)…read more Doctor / PA was helpful, knowledgeable and reassuring. One of the easiest urgent experiences I've ever had.

I have come here several times when I can't get in to see my primary Dr…read more They are very efficient, kind and thorough. Would highly recommend!

I somehow end up at an urgent care or ER whenever I go out of town. I'm drama. But thanks to…read morePerlman Chula Vista, I was in & out, and on my way to feeling better. They have an option to make an urgent care appt online beforehand but the website was glitching on me so I did a walk in. I had maybe a 20 min wait and the Dr was with me shortly after. I wasn't rushed, and I felt in good hands. The facility is clean and staff are very welcoming. Bonus- CVS right next door for prescriptions but it was craaazy crowded.

Thanks to the season multiple family members have been seen here in the last month all of us for…read morethe first time. Seriously make an appointment it's so easy online. Both times we were speaking to the doctor within 20 minutes of the appointment time. When have you ever been able to say that about a doctors office? Color me impressed We both saw Dr.Montondo who was fantastic. She listened and took our symptoms seriously without giving us the run around or downplaying how we were feeling. I hate being at the doctor and this was such a headache free experience. I hope we are not back too soon but if we need to this will be our first choice

My family has been going to Dr. Shachar for maybe 15-20 years. She was my father's doctor-he liked…read moreher very much- and when I suggested we try to find a more practical office for a wheelchair as my dad was a new amputee he absolutely refused. I personally left Dr. Shachar because I found a doctor who I used in the past that I was happy with and re-established a relationship with. My father passed and Dr. Shachar called and offered her condolences. Dr. Shachar is not the issue here. At least not for me. Our family has not had any bad medicine from her. Her treatment plans are reasonable. She is kind. The problem is her staff. And I am only writing this negative review in the hopes that this kind and great doctor will consider the way her staff treats her patients. Her staff has always been rude, condescending, haughty. As I mentioned, my mother and father have been going to her for over a decade, and after so much time of a doctor patient relationship you would think there would be some kind of recognition of that fact. I work in an emergency animal hospital. I am a senior receptionist. I have dealt with my clients from the day they got there kitten or puppy to the day where we sadly have to choose peace over a poor quality of life. Now if one day my client calls me to tell me his poodles breath is getting stinkier by the day, it's been going on for awhile, and needs to be seen, I don't tell the 80 year old man he had an appointment, that was scheduled a while ago and well obviously it got cancelled. My soonest is on this day. He can't make it. Okay, let's try this date. He can't make it. 1 more try, he can't do it. Frustrating for parties. I get it. If the older man's son says if he can find another provider for care would the records get there quickly? I WOULD ABSOLUTELY NOT TELL THE PERSON ON THE PHONE OH YES DEFINITELY. SO SHE ISN'T GOING TO BE A PATIENT HERE ANYMORE CORRECT? This receptionist sounded like she was so happy to be rid of my mom as a patient. A long time patient. For my regular long time clients there's a certain bond we have. I have had to walk my clients, most of them I call friends, off the ledge about there dogs diarrhea not killing them and we'll get them in. I will find the owner of the practice or her 2 associate vets and ask them, hey, can one of you squeeze so and so in on your earliest convenience. I would do that for the 80 year old man as well. And these are pets (which many call there fur babies). Dr. Shachars staff is just very quick to shoo away her human patients of 15 years at the drop of a hat. Lucky for these rude insensitive mouthy employees they can act however they want over the phone. A lot of people don't appreciate the poor treatment of their elderly relatives. My mother has verbally told Dr. Shachar during an appointment how her front staff treated her badly. I do not know if Dr. Shachar does not care or just condones the poor treatment of her patients. I would like to find my mother a new PCP, but like my father, my mother said no, she really likes Dr. Shachar and that's her doctor and not mine. In the past years I have also been treated poorly and spoken down to by these young ladies and have had to refrain from becoming very ghetto. Only for the sake of my parents and Dr. Shachar do I keep my mouth shut. But I can handle myself. My poor deceased father and 80 year old mother cannot. I have just my mama left and Dr. Shachar, C'mon, you have always been there for our family. Please do not allow your front staff girls to be so rude. This in no way reflects my mother's feelings.

This review has also been sent to the California Board of Medicine. If you truly don't care if you…read moreare harmed by your physician, pick this place. My letter to the board shall serve as my review [edited slightly for privacy]. To the California Board of Medicine, Hello, and I hope this letter finds you well. My name is Dr. S, and I write to you with deep concern about the practices of the office of Dr. Sharna Shachar, LICENSE NUMBER: A 51402. Practice site: Fax: 619-409-9905, 525 H St, Chula Vista, CA 91910. I had been a patient of this practice for several years after I moved to California in 2015. Dr. Shachar and I had a therapeutic relationship - I did not skip appointments, did not request any type of controlled substances from her, took all prescribed medications, and paid all bills on time. I had a zero-dollar balance on all my accounts with her. On October 1, 2020, my back "went out" on me for the first time. I couldn't stand up and my husband had to pick me up off the floor. I'd never had back problems before, and this was a very scary situation. I got into bed that day and slept all day. When I woke up on October 2, 2020, I could walk again, though with pain and a limp, and I still felt scared of what might be wrong with my body. I'd just transferred to my husband's insurance though -insurance company name- due to a job change on 10/1/2020, so I was now covered under his policy, though I didn't have an ID card yet [proof of coverage during 10/2020 attached.] On 10/7/2020, I was still in pain, so I called to make a doctor's appointment with my long-standing physician. The receptionist, Karla, informed me that she couldn't see me on the Blue Shield website. I explained the situation - I'd just transferred health insurance to a new plan. She set up an appointment for me to see the physician on 10/12/20. On 10/9/20, Karla called me back to tell me my appointment on 10/12/20 was being cancelled because she couldn't find my name on my husband's insurance coverage through the insurance company site. I told her that I'd called my insurance, and while I was covered during 10/2020, the website hadn't yet been updated. She told me that "It's illegal to not have insurance!" I offered to pay in cash and submit for reimbursement to my insurance company, reminding Karla and Dr. Shachar that I have no outstanding balances and have never owed them a cent. Karla refused, again told me it's illegal not to have insurance, and cancelled my 10/12/20 appointment [screenshot attached]. I started crying because I was in pain and I felt shamed and scared, and I wanted to see MY trusted doctor. Karla told me "If it's that bad, just go to the ER!" I would like to remind the board that 10/2020 was during the height of the pandemic. Referring a patient with a NON-EMERGENCY problem to the ER during a pandemic with high mortality rates is the height of unprofessionalism and could have caused me great harm had I taken this physician's medical advice to go to a ER during a pandemic before vaccinations were widely available to the public. Due to the behavior of Dr. Shachar's office, a patient, whom your Board has a responsibility to protect, delayed care for 6 months while locating a new physician to review her symptoms. Luckily, I found a great physician in Dr. Allen Richburg, who diagnosed me with sacroiliac joint pain and assigned me to physical therapy - this is APPROPRIATE medical care. However, delaying 6 months while finding a new physician also led to additional pain and longer recovery time for me. I would like for the Board to investigate the office practices of this clinic. Being a healthcare professional myself, I understand that it is challenging to monitor so many prescribers, so I very much appreciate your due diligence on this matter. Protecting the public is a passion of mine having worked within the Board of Pharmacy, and I respect so much the work you do. Dr. S

best doctor. He has been our family doctor for over 20 years, thanks to him my father is still with…read moreus, and we have all been very well taken care of by him.

Excellent doctor recommended by another person then we know for years he towels that is a family…read moredoctor from the family, for years...my husband and start getting treat with him he definitely know right away, what is your problem very friendly make you feel like a family very honest hundred percent recommend

i just had a physical exam today and Dr Partida took a few extra minutes of his valuable time just…read moreto talk with me. I've seen him many times over the past several years and I admire not only his professionalism but also his character. I've been to many Doctors over the years and Dr Partida is the most compassionate Doctor I've ever met.

Quality care doctor has a beautiful caring spirit when i lost my daughter he showed me and my…read morefamily so much compassion and kindness the wait is short many years of experience family business feels like family oriented care great advice works side by side with his wife who is as compassionate as doctor is staff is professional and efficient he helped me get sober from drugs and its been over 11 years of care and dedication no nonsense kinda doctor helps those who help themselves supportive my life was a mess until he gave me some tough advice and I followed through with his and his wife's support I would recommend him giving him five stars for sure thank you doctor Partida your the best