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Phillips 66

4.0 (1 review)

Services - Phillips 66

Car wash

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8 months ago

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Best Express Car Wash - Best Express Car Wash

Best Express Car Wash

(28 reviews)

I was out and about and noticed that Best Express Car Wash is touchless. A touchless car wash is…read morebest for me since my vehicle has a soft top. It was $7 for the basic wash and the vacuums are free and you can use them either before or after your wash. This was fine but all of these washes fail when it comes to drying. Instead of removing the water that's left they whip the water around so that it dries in a very odd frantic pattern on your vehicle. It did get the bulk of the chemicals and dirt that remained from the 2022 snowpocalypse off though.

DO NOT USE this wash unless you are willing to assume responsibility for damage done to your…read morevehicle by the car wash. Rather than taking pride in ownership and making things right when damage is done, the owner will do everything they can to dodge responsibility and leave the repairs on you. For those wanting more information, here is the back story: I went through this wash and after, noticed it had left deep gouges in the fenders on the right side of my truck. I return to the wash and Chris, the attendant working, is adamant that the wash could not have done this. I am also adamant that these gouges were not there prior to going through this wash, so he says to appease me, let's run the truck back through the wash and he will prove to me this wasn't sustained here. Much to his surprise, one of the mechanical arms from the wash was close enough to make contact with my fenders on the right side when running it through, to the point where he had to stop the wash and hold the arm back while I drove through the wash so it doesn't cause any further damage. Obviously, this confirms that it was indeed this arm that scratched my fenders (much to my relief, I'm now thinking ok good, at least I have proof now). He says he can't do anything about this and that the owner will be in touch on how to proceed with repairs. I give it a week or two and don't hear anything, so I start calling everyday (either get voicemail or get an employee who says "oh yeah, the owner has your name and number and should be calling you"). Still after over a month, I never get in touch with this guy. The only way I end up getting any reply is through Facebook messenger, to which I get a reply that "Dan has tried reaching out. The videos do confirm a scratch sustained by the car wash on the fenders but your truck looks wider than most, you have aftermarket wheels with 2 inch spacers (which is incorrect) indicating aftermarket products have been added and we will not cover any repairs as indicated on our signage". This is absolutely false. I own a Ford raptor which from the factory, without any aftermarket products, is built with wider fenders. I also do not have 2 inch spacers in my wheels, they just assumed this without actually assessing my vehicle and this explanation makes no sense as no damage was done to my wheels or tires, it was to the actual fenders on the truck. Anyways, I'm sure I could get damages paid for via civil suit but honestly it's not worth my time, just wanted to at least make people aware of how business is done here.

Phillips 66 - convenience - Updated May 2026

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