We scheduled a visit to establish care for my 17-year-old daughter after transferring her records…read morefrom her previous dentist. We expected a typical new-patient process -- review of history, exam, possible X-rays, and a discussion of any recommended treatment. That is not what happened. After briefly asking if we had concerns, the dentist began filing/drilling on one of her teeth without clearly explaining that he was starting treatment. There was no thorough exam or discussion beforehand. My daughter became very upset because she did not understand what was happening. Instead of calmly clarifying, the interaction became defensive and uncomfortable. We reiterated that we were there to establish care, not begin treatment without explanation, but were told that if we didn't want treatment, we should find another dentist. During the visit, the dental assistants were standing beside the chair passing a phone back and personal information, which felt unprofessional during a patient appointment. We were also concerned about safety and environment. The treatment room had an uncovered fluorescent light fixture directly above the patient chair. The waiting room displayed numerous taxidermied animals, which made the setting feel uncomfortable for a healthcare office. Overall, we left feeling unheard, unwelcome, and dismissed. We will be seeking care elsewhere.

Dr Morley has been our family dentist for years, our kids and grandkids and myself think very…read morehighly of him and his associates.

Not only did they work me in without an appointment but they pulled my tooth and I had no pain. I'm…read moreterrified of going to the dentist so I usually put it off till I'm in horrible pain and HAVE to go. they made me feel comfortable and was so nice and had my tooth out so fast and I didn't even feel it. I will be going here from now on.

They charged me $43 for an x-ray since I had a small filling that came out. OK. Fine. The dentist…read morewalks in and looks at it for less than 10 seconds (literally) and says immediately that everything looks good, and that I don't need a root canal. When I checked out, I was stunned to see a charge of $112 dollars just to LOOK at the x-ray (did I mention 10 seconds!). I was in the chair for less than 20 minutes (did not need deadening because it was surface only) and got a bill for over $400 dollars. My doctor charges about $450/hr. My lawyer charges $300/hr. My accountant and optometrist charges me $150/hr. This visit came out to over $1300/hr. They seem to be all about the money. Never again!!!

Uppity help outrageous costs. Cost over $200 for cleaning and X-ray of 4 implanted teeth. Couldn't…read moreeven get the x-rays because of small mouth

Dr. Ratliff replaced an extremely old crown for me a few months ago. In my opinion, it's the best…read morecrown I've ever had. The doctor is very precise and thorough and the work he does is always impeccable. I requested an extra visit this week to discuss some concerns with my new hard night guard and as always, Dr Ratliff provided the best care and put my mind at ease. The staff is kind and welcoming and the cost is always affordable. After moving across country I was so happy to have found Sunset Dental several years ago. Best dental office in east TN!

I've been to Dr Elliot about three or four times so far, he is amazing. Have you ever heard of…read morepainless root canal? Well he does it. His staff Joy, Pam, etc. are all helpful courteous kind. You can't do any better. Dr Elliot is gorgeous., it certainly doesn't hurt if I could give this Office a 10 star I would

I am on the fence about rating Dr. Elliot's practice. I gave it three stars simply because he has…read moreno bedside manner. He did a fantastic job with my root canal, but... When he came in the room He did not introduce himself, just said I'll fix you. I did force a handshake. I can't tell you anything about him because he never spoke to me about his practice or explained what was going on, maybe he just lacks a personality? As I said he did a great job and I experienced no pain. He did have on headphones the whole time. He never said goodbye just walked out. His staff was nice but did not introduce themselves either. 3

Moving to a new area can prove to be intimidating when selecting a new dentist. Especially when…read morethere's a problem needing immediate attention. Looking for a 3rd opinion on treatment solutions for a loose front crown, we found the person answering the phone for to be professional & personable, yet kind and sympathetic to our situation. The recommended treatment plan with Dr Chad Johnson ended up being a fraction of the cost (and time) of the other 2 opinions we'd gotten. I am very pleased with his work. The hygienist are thorough, gentle, professional and kind. We feel blessed to have found our dentist in the Tri-Cities and recommend Dr Chad Johnson and his team to anyone looking for a dentist they can trust.

I am a 61 year old with health issues. I was dismissed from the business do to cancellations the…read moreday of, this was held against me and they terminated services without a warning.

I went back today to get my crown set. I was dreading it since the front office was so unhelpful…read more However, I had paid for the crown and I had had nothing but good help from Dr. Marshall himself. I brought up my gum situation to him. He apologized and said he should have called me himself-he had no idea it was so difficult to eat even two weeks later. He then carefully and professionally fitted and cemented my new crown. His assistant, Jasmine, has always been courteous and helpful. Simply beware of the front desk--they think they play block and tackle. I doubt people show up from another town complaining of pain just to mess up the schedule‍.

My daughter is a student at ETSU SO, I had to find her a destiny office there. When I made the…read moreappointment I was told that they accepted my insurance. After my daughter had her appointment she was told that she needed to pay $150 as payment. My daughter called me and notified me of the money net she had to pay and I was livid to say the least. I called and was told that they accepted my insurance but not the federal plan that I have on my daughter. I was never told this when I called to schedule my daughter's appointment! Seems to me that this dentist office is scamming people because, there are a lot of reviews stating the same thing. I would think twice before going to this business!!!!!!!

Only problem is they don't have a restroom, but the people were great…read moreI don't have anything else to say so I'm just trying to fill this in

If you dont want to be escorted to the backdoor like a criminal because you came to ask why their…read morenot honoring their warranty. After spending over 27 thousand dollars . Do not go here. I promise you. You'll regret it. I was lied to and cheated. They can spin it anyway They want to. They know what they did. Then they blame it on people that dont work their anymore. I only gave one star because u have to to write a review.