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Phillip 66

1.7 (3 reviews)

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8 years ago

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Pilot Travel Center

Pilot Travel Center

(9 reviews)

This is a much smaller Pilot than the company's usual supersized travel centers. The convenience…read morestore is about the size of a suburban QT, Circle K, or 7-11. However, it's still a truck stop so naturally there's diesel fuel, showers, and products for truckers. There are also 10 fuel pumps for auto travelers. The store has the typical packaged foods and to-go drinks. One of the things I like about Pilot is it seems to keep fairly clean restrooms and this location is no exception.

Hello, I would like…read moreto report an incident I witnessed today at your store, the Pilot Gas Station (a truck stop). A customer came up to the counter to pay for some items and chose a knife that was supposed to be $20 according to the box label. However, the employee rang it up for $26. The customer pointed out that the barcode or price was incorrect and calmly showed that the box said $20. At that point, the employee--who seemed to be a Black male around 36 to 42 years old--responded very rudely. The customer then said his time was more valuable, and he would just pay the $6 difference. After that, the customer asked for three packs of cigarettes. The employee requested the customer's ID. The customer only had a Green Card, which he provided. The employee checked it and saw that everything was fine, but then wanted to enter the customer's information into the computer. The customer calmly refused, saying he did not want his Green Card information stored. He also said he didn't want the cigarettes anymore. At that point, the employee became very aggressive, cursed at the customer, and even showed an inappropriate gesture before forcing him out of the store. I do not know that customer personally, but I witnessed the entire incident. I would like management to take this matter seriously. This happened on 11/26/2025, between 5:00 and 6:00 in the evening.

Phillip 66 - servicestations - Updated May 2026

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