I took my boots here to have one of the zippers replaced and was very upset at the service I received. Firstly, he said I would have it in a week. So I call the next week and he said he didn't have the same color zipper so he needed to order it but would have it the next week. Fast forward 2 more weeks after waiting 2 already...so a month long, they finally call and say they are ready and that he matched it as close as he could but said it was just a slight difference and no one would even know. (in the mean time I had to buy another pair of boots because it took so long, so much for trying to save money and just fix the pair I had) I go pick them up and they are completely different colors, no where close to the same. The one he fixed was blackish brown zipper and the original is a reddish brown. I told him I was disappointed and thought it looked bad and his response was "well I don't think its worth spending another $30 on the other one". After waiting 3 weeks longer than quoted and having a crappy end product, a decent business owner would've made it right. Either by switching the other zipper so they at least match, not make me pay for it, or just flat out told me there isn't a color close to it. Anyways, I am very disappointed in the service and quality I received and will never go back nor recommend Philips to anyone. read more