In early January, I contacted the Henderson office to schedule an appointment with Dr Wu. Dr Wu has…read morealways been my doctor, yet lately the staff has been trying to push me off on the PA Neil. After waiting 2 long weeks for my TPI appointment, I realized that they had mistakenly set up my appointment with Neil. They only confirmed that when they sent me the reminder notice the day before my appointment. I called and spoke to Lauren at the Henderson office regarding the mistake with my appointment. she tried to resolve it and scheduled my TPI for the following day at the Henderson office with Dr wu. They claimed that Dr Wu refuses to administer my appointment without the first appointment that I had called about in early january. This was pushing off my TPI until the end of the month. After an hour or so, I had Dr Wu's assistant call me to discuss the protocol. I explained again the mistakes that were made. I asked why weren't the tpis being administered by Dr Wu the way he had explained it to me? I also explained that my insurance doesn't require the pre-approval so the reason I have been given previously about why three appointments are necessary for one TPI shot had been a lie. Anyway, I was told that their manager would contact my office. I asked, "If this was the same manager that's over the other locations?" She confirmed that it was. I explained that I've dealt with her before and she is the rudest person I've ever spoken with. I was told that she would call me back anyway. I then received three calls from their office and the person on the phone pretended like they couldn't hear me. Yeah right! This is the only doctor's office that I know that requires three appointments for a TPI. They make you come in for an initial appointment, then the TPI appointment and then a follow-up. I had to follow up with my insurance to see why this office is acting in this manner. I also don't understand why the PA will see me without an initial appointment, however Dr Wu will not! Something is definitely up I would go to any other office other than Innovative pain care. Even if the doctors are good, their administrative staff is absolutely incompetent! I'm now in excruciating pain because of their incompetence

My third time here. So far, I have had no problems. Insurance fine. Wait time has been low. Staff…read moreis friendly. Nice waiting room. Close to my house. They keep on schedule relatively well, the OV is usually short. The Dr / PA have been nice and explained everything well. The procedures have gone well. Overall, the experience has been going well. I was hesitant to the experience, given the reviews, but had limited choices due to insurance provider, but I have to say, I have been quite, pleasantly surprised and I have to remind myself that some people may reflect their frustration due to their pain level and lack of cooperation by insurance providers. Other than the fact that they cannot figure out that I go by my middle name, no matter if I underline and put in parentheses, I have nothing but good things to say.

GO ELSEWHERE!!! I showed up 30 minutes early just to be told…read moremy appointment was at their "other" location even though I have the confirmation paperwork. Office staff told me they would call the other office to inform them of (their) problem. When I got there it was obvious no one had communicated anything. I was not seen. I showed them the document with their error and they didn't care. They weren't even kind. SHAME on all of them!!!

I tried to adhere to my word with Liliya Meadows, Vice President of Clinical Operations, and…read moreUrsline Charles, APRN, at Sagebrush Health Rheumatology. Unfortunately, you cannot "unteach" people who are unprofessional and lacking in common sense and social grace, often referred to as a lack of intelligence to put it nicely, especially from a medical corporation like Sagebrush Health, which also goes under the names of Sagebrush Rheumatology, Sagebrush Healthcare, Sagebrush Healthcare Rheumotoloy, and possibly others, and has at least nine locations throughout Las Vegas in addition to others in Arizona and Washingtion states. I'll forgo the long deailed explanation of Sagebrush Health losing a scheduled appointment, the excessive hour-long delay in an otherwise empty office, as an accommodation according to the receptionist, the lack of any information regarding the months in advance scheduled appointment, the rudeness from Urline Charles, APRN, telling my wife that she had no paperwork or knowledge why my wife was there--then talking down to her by asking a grown woman if she [my wife] knew the difference between skeletal and muscular pain, of having a nurse practitioner see my wife instead of a doctor without asking. Having my wife go for blood tests that were available to Ursline Charles, at additional time and expense to my wife. In addition to many other issues at the offices of Sagebrush Health Rheumatology, too many to include without unnecessarily elongating this review. I am retracting my promise to Sagebrush Health not to write a negative review if they refunded my wife's co-pay. Unfortunately, the refund took well over six weeks with excessive prodding from me, forcing me to waste my time chasing Sagebrush Health, et al., with numerous calls to Liliya Meadows, Ursline Charles, and the regional manager named Cynthia, who failed to follow through on our initial conversation by calling me back "within a few days." Due to the attached letter dated June 26, 2025, and received June 30, 2025, which is an attempt to make my wife and me the "bad guys," I have gone back on my promise not to post negative reviews, and expose Sagebrush Healthcare, including Liliya Meadows, Ursline Charles, Cynthia and the entire staff of Sagebrush Health for their unprofessional, ill-mannered behavior, and vendictively issuing the attached letter. It would have gone without the letter that my wife or I would never step foot in a Sagebrush Healthcare Rheumatology office again, and I told Liliya Meadows just that on our multiple telephone calls. The certified and accusatory letter, attached with the blatant innuendo, is proof of how poorly this company operates, and people need to be made aware of the subpar management and operations of these medical offices. The service of the attached letter went too far, and people need to be made aware of how poorly these medical offices are run and operated. I posted this review at multiple Sagebrush office locations, considering the various offices my wife and I had to deal with in this matter.

Love this place. Dr. Lonnie is a great guy that takes the time to make sure you are getting the…read morecare that you need. He explains the options and goes over the pros and cons of the treatment. I never feel pressured to take drastic measures or surgeries.

I had an epidural at his office. His office and team were fantastic. It was done with no problems.read more

Ignore the poor reviews. Great staff. Great doc. Some of the patients are pretty rough and any very…read moreentitled. The office treated me like their most important thing if the day and the doc prescribed me new meds that addressed my pain within the first day, allowing me to get the first good night's sleep since my back surgery. Thank you staff and doc!

Incompetent staff undermining good medical care…read more I had a very positive first impression with Dr. Sharma himself--he was thorough, clear, and I trusted his plan for my pain management. Unfortunately, his staff have repeatedly failed me and put my health at risk. Calls and voicemails to schedule appointments, get documentation submitted to insurance, or request refills are not returned. I was given misinformation about the prior authorization process (told insurance could not provide billing info due to HIPAA, which was completely false). Multiple incorrect prior authorization submissions left me without medication, leading to withdrawal symptoms and uncontrolled pain. The office manager and staff have been unprofessional, dismissive, and even hostile when I asked for accountability. On one occasion I ended a call in tears, and even my pharmacist was reduced to tears after trying to work with them. Despite me personally resolving issues with my insurance, the office still claimed nothing was fixed. The contrast is heartbreaking: Dr. Sharma is excellent, but his staff are incompetent and unprofessional, and they directly undermine patient care. Until this office invests in better training, communication, and accountability, patients like me will continue to suffer unnecessarily.

HORRIBLE!! The front secretary did a bomb psych profile…read morewithout MY CONSENT! The nurse came in with a Scour on her face to take my blood pressure! Caitlin ordered a back brace that doesn't work because she didn't ask me first! She also came in threw a bunch of her medical jargon on me with explaining anything and then left with a not so pleasant attitude!! The doctor was nice , staff Completely was beyond rude !!

I have been a patient of Doctor Sharma for almost 20 years. He cares for his patients, and he…read morelistens, and he knows we all handle pain differently, and we all handle and tolerate pain meds differently as well. I have a reaction to all opiates and other drugs very badly, and I have a lot of rear illnesses and diseases, but between all my doctor's and my allergy doctor communicating with one another they all found away to help me so I would be able to my all my medication without any reactions or any any of my interfering with each other. Doctor Sharma can come of strong a little, but he truly does care about patients and for the ones that work in the office they hardly ever answer the office phone and when u make appointment take the card they give u because they make mistakes years ago when I started see doctor Sharma his staff was great but now their are younger people their and they are to busy talking to each other or laughing with each other not paying attention to the patients singing in or the their office phone ringing off the hook and they don't or won't answer all so get your receipts because next time u go I they will say you owe from 6 months ago or you didn't pay at your last appointment. But like I said, they are young, but as Doctor Sharma, he's good, Doctor

I've been a patient here for about 10yrs now, where despite not always being happy with every front…read moredesk employee, nor my 1st Dr. the first few months in, thoughtout these years, every Dr. since then, which have thankfully only been 2 female PA, and Dr. Wilson for only about 4 visits this year, have never kept me waiting in their waiting room no more than 10-15 minutes, and even less time once I'm sitting in their private room. They've always been attentive to my needs over the years, and also I've never had an issue rescheduling an appointment within a few days of canceling one. Once I was annoyed with their lobby TV having TMZ on a couple times I was there. After mentioning it to my PA, they now only have non political stress free HGTV on. I know, this reads like a promotional review lol, it's not. I just hope, because of my kumbaya review here, I've not jinks myself.

I have had nothing but a positive experience at the Nevada Pain Center . The staff was nothing but…read moreprofessional and caring . There aren't enough words for me to thank Dr. Wilson for my care . I highly recommend him

I've been many chiropractors before I saw how they treat there clinte…read more But this was A Game-Changer My Experience with Dr. Jon was outstanding. From the very first visit, I knew I was in good hands with Dr. Jon . extensive knowledge and genuine honesty were immediately apparent. In the first meeting He took the time to understand my specific needs and concerns, and I felt truly heard and valued. He actually help me and fix my issue. His assistant Dylan have a lot of knowledge as well. Is Worth it to put trust on this team.

Dr Petrick is very knowledgeable and thorough in his evaluations and treatment plan. He listened to…read moreall of my concerns which were plentiful and talked me through each exercise and stretch explaining what he was doing and why. I've since had major relief in my areas of concern and have now sent my Husband to see Dr Petrick. Would highly recommend if you have tried other Drs with no relief and want to finally get back to your life pain free.

The whole team is hardworking and passionate about what they do. Each individual is clearly…read moreknowledgeable and attentive. It's always a pleasure coming here. Plus, I learn and apply the techniques at home.

They are great. My son went to them for years for baseball injuries and got much better results…read morethan he had from anywhere else they are very focused on healing. I have been there recently to see Michael for back and shoulder pain and he truly takes the time to listen and intuitively find the root of the pain. I really like that they strive to ensure your well-being without just taking pills to mask the pain.

Dr Steve and His Family/Staff are wonderful. I am on disability and before seeing Dr Steve I was…read morebarely functional and could rarely leave my bedroom. His caring treatment has returned Me to society and I am much more functional. I highly recommend You make an appointment to see DR/Steve and Family.

Dr. Steve has put the CARE back into healthcare. His sincere professionalism in managing your pain…read moreis exemplatory compared to previous practices I have experienced over 10 plus years. Do not hesitate to call the office for help between appointments. He will actually return your call personally with professional advice. His office staff, Letty and Mary are friendly and caring in accommodating your needs. This high caliber of CARE actually helps lower your anxiety and strengthen your confidence in HealthCARE. Especially when you have been treated as a leper at other so called professional pain management offices whose main objective is to make money and minimize risk and have no problem letting you know. Please do not think twice in choosing this practice for your CARE. Your pain level will decrease because you know they CARE.