First I would like to say if l could give more stars l would lets start with Jill the receptionist…read moreshe is an absolute darling and greeted me with a lovely smile, I took my car there because l thought the motor to the power seat was out and oil change and a few other minor things such as inspection sticker so after l dropped it off late in the evening around 4.00pm by the next day I was told it wasn't the motor but only the car switch that needed to be replaced and l had a gash in the tired which was also replaced. With that said l am going to be a costumer from this day fourth because they could of easily said l needed to replace one of the seats motors and that is why they have my business from now on. As a lot of you know most of the time when we take our car to be looked at we get jipped a lot well that has been my experience dealing with a certain dealership beginning with F and the last letter ending in D. This was one of the best professional honest mechanic l have ever come across in the 30 yrs i've been driving. I don't usually leave reviews but l felt like l had to as they are one of the few places around today that are honest and not greedy like most. So with that said l highly recommend No limit Auto :) I forgot to add my car was ready the next day

This was my first experience with this shop. I brought my truck in for three things: an oil change,…read morea state inspection, and a windshield washer fluid hose repair. All three items were completed, so this isn't a review claiming that nothing was done. My concern is with the quality of the service and the follow-up afterward. During the inspection, I was told my truck needed a new engine air filter. The problem is that I had recently installed a high-quality reusable K&N filter. That recommendation immediately made me question how carefully it had actually been inspected. During the oil change, I noticed I was being charged several dollars more per quart of oil than the nearby auto parts store charged. To their credit, after I questioned it, they adjusted the bill. However, I shouldn't have had to catch that myself. In addition, when I left the shop, the "Check Oil" maintenance reminder had not been reset. My biggest concern involved the windshield washer hose repair. I was originally charged a diagnostic fee for what turned out to be a straightforward repair. After I questioned it, the charge wasn't removed--it was simply reclassified as labor. Before leaving, I asked exactly what had been done to repair the hose. This is a known issue on my model truck, and simply reconnecting the hose often means it will separate again. A simple zip tie is a common preventive fix. I never received a clear explanation of what repair was actually performed. To be fair, I contacted the owner before posting this review. Ryan responded promptly to my first email, which I appreciated. I then sent a follow-up email on June 8 asking one straightforward question: "What work was performed regarding the windshield washer hose repair?" More than a month later, I still have not received a response. No repair shop is perfect, and I don't expect perfection. I do expect careful work, fair pricing, and clear communication when I ask reasonable questions. Unfortunately, too many small issues added up, and the lack of follow-up from the owner ultimately led to this rating. There are many repair shops in the area, and this experience didn't give me enough confidence to return.

I called on a Friday to make an appointment for an oil and filter change, and was able to drop it…read moreoff at 8 am the following Tuesday. The shop opens promptly at 8. Ed recognized my voice when I dropped my car off and I signed his log book and left my keys less than 5 minutes later. I received a phone call from Ed a little over an hour later that my car was finished. Total charge: $90. Quick, professional, efficient, and cordial!

The good: they fixed one part on my car that they determined - caused my car to fail inspection…read more The bad: after they fixed that part, they failed it again saying they wouldn't let my car pass inspection for two additional things that they hadn't previously identified. And when he asked who had inspected it before and told me what I needed to fix, I told him that HE was the previous inspector- and he became indignant- saying he will fail it again. No, I will not come back and patronize this place. I will also actively discourage my friends and family from patronizing this shop.

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

Great service. Reasonably priced. Staff is professional, knowledgeable, courteous, and respectful.read more

I requested service for a state inspection and oil change. Brandon is by far the most professional…read moreand coolest mechanic I've ever met because he had me come back and showed me that prior work I had had done by a different mechanic was shoddy and needed to be fixed by them before he was going to charge me anything for further work done by him. I have an older truck so I greatly appreciated his honesty and integrity. Courtney at the front desk is also really nice! Their customer service is phenomenal! All around great guy and I will be bringing my truck back to him for everything in the future. Terrific value as well because he took time he could have charged me for to give me solid advice.

Excellent service! The best mechanics around! Very fair pricing! Very friendly staff!read more

This is my go to place for anything car related. I cant even imagine taking my car elsewhere. They…read moreare trustworthy, honest, & never try to upsell or convince you to get more than what is appropriate done. I've been going here for years and never had ANY issues. They are reasonably priced & have never price gauged me. The staff in the front & everyone in the shop/bay are always kind and respectful. They do usually stay pretty booked so it's important to call ahead & expect to get an appointment a few days later. But occasionally you can get a walk-in or have them squeeze you in. Nowadays it's hard to find a trustworthy mechanic, but look no further than Travis'!

I went and got my car fixed at this shop two days later I start smelling a burnt wire smell. They…read moretry to tell me it was my Cadillac converter and they wanted 1100 dollars to fix it so I went to another shop for a second opinion and come to find out It was a plastic bag wrapped around my exhaust pip and I feel like transmission repair put it there to get more money out of me better watch out for these shops because I damn sure enough almost got scammed by this one

Does not know how to do basic wiring on a car? Must get everything in writing or he will screw you…read moreon your basic order over the Phone?

Was recommended this company to fix an air conditioner that was damaged on the highway. The vehicle…read moreat the time was slightly over one year old. They were very friendly and informed me that a rock had punctured my condenser. This was true. They replaced the condenser and upon driving the vehicle, the cool air turned to warm air. I returned the vehicle, and I was told the refrigerant was low. They added new refrigerant and the a/c remained cold for 11 miles. I returned to vehicle and was told the compressor was bad. I disagreed due to the age of the car, and took the vehicle to an authorized dealership. I was told at the dealership, that who ever changed the condenser had essentially ruined it during the installation. So, after almost $2000 in repairs, my A/C works again after what should have been only $1000 or less.

Excellent service! Within the last 2 weeks I have had to contact Newmarket for service and they…read morehave been able to see my car both times SAME DAY. This recent time my car's fan would not shut off. I took it in around 12:30pm and at 1:59pm I received notification my car was ready for pickup, so they underpromised but over delivered, which was great!

I don't know if this would be considered a great place for service. I guess I'd give it an average…read morerating. Came in needing a strut mount replaced and of course they wanted to up sell me on what needed to be done. Once they got into the work, they showed me the strut they took off in order to get to the strut mount and it turned out that it needed to be replaced. My initial impression was they try to run up the price on people. The labor price is probably about average for the area. $70/hour. Small shop

I had a 7series BMW with some very complex issues. The folks at Gosines were able to sort is out…read moreand advised me on which problems were worth fixing and which ones they could fix but were cost prohibitive. The repairs were completed correctly and swiftly. I was very pleased and saved a lot of money by not having the dealer make the repairs.