They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

I took my car here for a repair for my bumper and it took over four weeks before it was fixed . I…read morewaited patiently for it to get done as much as possible just for them to almost cause me and my grandson life. Not once but twice. They did not put my car bumper on properly and left all the clamps off the first time the face plate came of while I was driving on the highway and causing me to swerve and almost have an accident. The second time I was driving l heard noise from the tire rubbing so l took it to another shop because Steve didn't care about me and my grandson life!!! And just to find out that he didn't have any of the clamps on my car!!! Here's pictures of proof!! And AAA has proof as well. Do not take your car here!!!

5 STARS for STEVE'S CUSTOM COLOR. Everyone was so helpful from Alexis to Mark and Service People at…read moreBOTH locations! My car was hit in the parking lot at Kroger, of course, no one left a note. When I got my car back it looked brand new!

Big big thank you to Pole Position Auto Body for getting my baby back beautiful My usual shop…read moreclosed with the owner retiring and selling, so this is the first time I've used a new body shop in years. I found them on Google simply going off other reviews and I don't regret it one bit. Hugo and his team made the process absolutely flawless. Rayvon at the front desk was always so professional and friendly. No sooner after I dropped my car off they started working with my insurance directly. They got all of the supplemental repairs approved with no issues and they even offered to help get me into a rental. The communication was great with them giving me updates along the way. And the cherry on top... I picked up a car that was detailed, washed, shined, and they even cleaned the brake dust from my wheels 100% recommend them and will for sure use them for all future auto body needs.

This is the second time I had Pole Position repair my car. They are great. My car looks great and…read morewas returned spotless. I was kept aware of the repair status throughout the process. Everyone at the business was friendly and work was done quickly, not to mention the price was reasonable. I wouldn't take my car anywhere else for body work.

Staff was very friendly and helpful, Quality of work was outstanding and fast, I highly recommend…read morethem

I had to bring my car in after an unexpected and devastating accident. The Gerber Collision shop in…read moreRoseville was top notch in being professional, throughout, and timely with the repairs. The manager, Taylor, went above and beyond to make sure I felt valued as a customer and updated me multiple times throughout the process. His professionalism and kindness are the reason I have referred many friends and family to this location.

My 4x4 Jeep repair claim is dangerously sub par. They had my jeep for at least 6 months. I gave it…read moreback to them upon death wobble and improperly installed or missing parts three times. Brought to Mumblys 4x4 they confirmed the faulty repairs. Now I must seek legal defense. The entire office team failed to provide requested paperwork for the "repairs". Will not show alignment specs that they had done supposedly 3 times. They will tell you they assure you'll get your car with no engine lights or codes. This is because they simply delete them prior to returning. What's worse is that they censor their Google reviews and on the website you can't leave reviews so they have a great rating on Google but don't be deceived. With the condition my Jeep is in it is not roadworthy and very dangerous. Demian the repair parts guy among other things text me he is about tired of my complaints the 2nd time I returned to them. What's worse is I went into the shop office they told me to talk to Demian. They gave me the run around.

These guys are top notch ! They care about their customers and they will not let your car leave…read moreuntil it's perfect. Their work is impeccable. Also they are reasonably priced if you are paying out of pocket. The car was spotless when I got it back. They even cleaned the inside. Going forward I will be raking all of my bussiness there

They always do an excellent job every time I take my vehicles to get fixed and not only did they…read morefix the outside but they also cleaned my car on the inside lwhich saved me a lot of time and trouble doing it. They are very efficient and reliable. I would recommend them to anybody.

Couldn't be happier with these guys. They gave me a quote that was accurate and explained…read moreeverything I needed to know about how my insurance would handle the repairs. They were honest about the fact they couldn't start on my car for about 5 weeks & would have me car about 5 days. Everything went as planned. When my car was returned it was cleaner than I had left it. Also, they left me a little bottle of touchup paint for my vehicle. :)

The staff treated me kindly made me feel more than just a number. Customer service was genuine…read morepersonable. I will recommend Mario's body shop to anyone. Thanks guys for the excellent work.

Because I had a dead battery I was trying to push my car out of my garage. Because of a steep…read moreincline. At the end, my door caught on the garage and bent off the hinge. Another collision shop said I had to replace the door at a used door would be $1,500. I took it to Mario's and Luigi told me that his guys love projects like this and they wouldn't have to replace the door. He gave me a quote which I accepted. When I picked up my car he told me they didn't need a couple of the parts that he thought they would need, so he reduced the cost of my quote. I'll never go anywhere else.

When i say superb customer service this Place is all that…read moreplus some! Let me share my experience. I worked with Moe, who was very professional and customer service oriented. He consistently communicated and kept me informed of every single detail of my car repair progress. They repaired my truck after an accident to perfection! And they didn't take long to repair it which is a huge plus, i appreciate the shop's diligence and attention to repairing my truck. I definitely recommend this body shop for your car repairs. I am super satisfied with the quality of work performed. So if you are looking for a reputable, customer driven, professional, and courteous collision shop..look no further than The Collision Shop on Gratiot in Roseville, MI.

Called to see about getting the front windshield replaced on my 2022 F-150 and was told that they…read moredo not do windshield replacements. Yet, the website and other reviews say differently. I was referred to another windshield replacement company, a competitor, or to contact my insurance company. I was really looking forward to posting a rave review, but instead .... Very disappointed.