Employees are very nice and detail oriented. They already do a great job! I would definately…read morerecommend them over the competition.

Amazing customer service fast efficient and very clean. The employee Gabriel was amazing great…read morecustomer service

Ok bear with me there's a lot to say here-…read more I showed up just before closing (sorry didn't realize) yet the team received my vehicle like it was the first that day. Most guys have been there outside cleaning cars for 10+ hrs! I looked around and saw a guy on a rollator (injured I assume) cleaning up and I said wow that's dedication. I was told it was the GM. I then proceeded to tell that young man the leader I saw in him. His team reflected his energy and dedication I was so impressed. If I owned this business I'd want to know that even when I'm not looking the team works at optimal level Incredible! I'll be back! I didn't even mention how beautiful my vehicle looked

Being from California, I had gotten used to full service hand wash car washes. It was tough to find…read moreone here in the Knoxville area that wasn't an expensive car detailer. Stumbled upon Synergy and it was just what I was looking for. The attendant was very helpful and the crew was great. My car looked great at the end. The price was reasonable for the service I received. Two thumbs up.

went in and was able get membership canceled no problem. but he said he was not able to remburse…read moreour 45

Their machine ripped a chunk off my bumper. Been three weeks multiple tickets. They just gas light…read moreyou and tell you no! It wasn't our machine. The damage comes from a twisting motion. Stay away from this place. Corporate just denies any damage claims. There are better car washes around. You get what you pay for. Unless you got a beater and don't care about damage stay far away.

We came into the car wash with our new car which has a brake hold or auto braking feature. Upon…read moreentering the tunnel we could not get it to turn off. The attendant knocked on our window and showed us the sign asking us to put the vehicle in neutral, which we already had. We explained that we could not get the brake to turn off and asked frantically if he could turn the machine off because it was LITERALLY LIFTING OUR CAR UP AND DROPPING IT BACK DOWN AND HE SAID NO! I swear to yall I was baffled. The worker was so incompetent. Ive never been so mad at someone who was supposed to help me and wouldn't because he couldn't read the situation or use critical thinking skills. Pure Magic Car Wash works well but I swear you need to avoid this location at all cost.

Phenomenal service!! Shane was so friendly helpful and polite. I will be back again (& again)…read more I bought the unlimited $39.99 package. The first month is only $26, cost of 1 visit for their highest level service. It's a steal. Cancel anytime before next month on the 22nd. They have a "prep" station. Free high powered vaccine. They even will wash your floor mats for FREE. Wish we had one near where I live in MI!

I use Pure Magic in Maryville for two vehicles now as it's the most convenient location for me…read more The 1st vehicle is a Tiguan VW and sometimes it does have a problem getting up under the back glass. I find this is common in other carwashes too though as I was a long-time member with Zips. The pre-wash is a must depending on the level of dirtiness. Nothing beats a full handwash with that respect. The other car is an older Mercedes Benz and it washes that well. I do like the clear windows and how the wash is constructed but their on-ramp design unless done with finesse does give cars a problem and I notice the wash stops often. Practice with a few washes and you will be just fine going forward. Zips had its own issues too though off Washington Street with the wash stopping. Patient attendants help, and they give you a smiley face with the pre-wash sprayer. My daughter thinks that is great, I however struggle to put a smile on my face lol. The Vaccuum's work well. I would like to see more hand towels outside with spray bottles like Zips had though.

Wonderful helpful people. I just love this place. Love that I can see the sky as I look up.read more

Worst wash in town, machine are my money, none of the settings work, more water leaks out of the…read morehose than comes out the sprayer nozzle. Will not wash here again.

I was charged even though carwash didn't work. Called company twice to get refund. Never got call…read moreback. They charged me for getting nothing.

I did a one-time purchase just to try everything out - overall a safe first try with my sedan style…read morecar. The wash itself got about 70 percent of the dirt off; the rest i used the complimentary towels and spray to finish the effort - honestly you can't expect 100 percent unless you've got the right finish on there to make it easy to breeze through and clean it with a membership plan. With the vacuums, mat wash and rags/spray all available at no extra charge I'd say this is of a better value than another location I go to off of Emory road (which charges for the cleaner). The worker was helpful to get me lined up and I observed them going through the lanes when cars weren't present. Will be back to likely get the snow and dirt off before I go into work.

BEWARE!!! The location in Cleveland, TN is I wouldn't trust these other locations either. In…read moreCleveland, they didn't cancel my membership when I requested it. Signed up on the 16th for my wife and I due to their special $10 promotion. Attempted to cancel on the 15th, and although I was told the refund was being requested through the GM, I was double-charged on the 16th for a total of $70. I'm going through the bank to try and get my funds back. Luckily, I have evidence of a correspondence with their company through text messaging, which I highly recommend.

Poor management. And ran by kids that dont care the machines do more damage to your vehicle then…read morecleaning

First off, the wash service never, and I mean never, dries my vehicles. I've been using the ceramic…read moretunnel because I loved that it finished drying my vehicle and put a really nice shine on, however, the tunnel has been shut down for months. This means I have to spend 20 to 30 minutes to dry my vehicles. But what really has me aggravated is that it doesn't look like the tunnel will ever restart but my bill has not been adjusted for this. Come on pure magic, reopen the dang ceramic tunnel. It's the only reason not to move my business to any of the other "wash only" car washes available! REOPEN THE CERAMIC TUNNEL!!! Mammoth Holdings Manager We're sorry to hear about your experience, M H. Thank you for your feedback, and we'll work on addressing the ceramic tunnel issue. Please contact us directly at support@managemycarwash.com with 'Google Review' in the subject line if you'd like to discuss your concerns further. So, the response is a non-answer. Did she actually go to college to learn corporate non-speak? And she expects me to go private with my issue by contacting them directly? For months I have been asking the on site manager about the tunnel and they are as frustrated as the customers are about Mammoth's inaction. They report losing many customers over this, and I foresee them losing many more. I have been getting my vehicles washed there weekly in hopes that the tunnel will reopen and No one has ever been seen working on the "Closed for Maintenance" tunnel. If you have no intention to open the tunnel, just say so. I've already removed one of my vehicles from using any pure magic car washes and if the tunnel doesn't open very soon I will stop using them all together as the washes without the wax/ceramic tunnel are NOT very good.

Just not a very good car wash. I was paying for the highest level membership they offer, and most…read moreof the time, the attendant would be too busy on their phone to actually use the spray nozzle pre-rinse on the car. You don't get what you pay for, half of the vacuum hoses are broken. I've cancelled my membership and will find another car wash.

It has been over a week and this company did not even reimburse me for the money they took from my…read morecredit card as promised. This is added to my previous review.

Great service every time! I'd dropped almost $100 in between the seats, and an employee found out…read moreand immediately gave it to me! Great job on cleaning interior!

Meh. My car got soap and water on it. Not sure it actually gave me the Rain X windshield treatment…read more My tires didn't get cleaned at all. Vacuums are strong with a good crevice tool.