Horrible experience with their service and owner. I went to have a boat warranty transferred and a…read morefew other minor things. They told me it would take 2 hours to do and I would be out of there by noon. I drove from 3 hours away. Left my house at 5 in the morning. Got there took the cover off my boat and unhooked it. When I came back around noon they said it would still be a little bit. After sitting in my truck for another couple hours I went in to ask about it. Kept getting the run around. I was finally able to leave at 515 when they closed. They brought my boat out and didn't even clean the algae and scum off of it after pulling it out of the water. Then I look down the side of the boat and a huge scuff mark from hitting up against the dock. So the owner cleaned that rub mark off about 6 ft long. Then they locked up the doors and left didn't even offer to help me put my cover back on the boat. When putting the cover back on I realized why. There was grease all over my seadeck on the back platform. Then when I got inside the boat there was a chip out of my floor gel coat and random cuts in the main piece of seadeck. Also grease from dirty mechanic shoes inside the boat and the battery box covers were left off as well. I took the boat in on sept 11th 2025 and this review I'm finally leaving on Nov 7th 2025. After going back and forth with numerous phone calls that were never returned and text messages left unanswered. I was originally apologized too from the owner and he said he would get it all taken care of for me now the last message he sent me stated there was no way his mechanics caused the damage to my boat and when I responded I never got a response from him. I just simply wanted the damage to be fixed but now I guess I will be more money out of pocket to fix the damage caused by the neglect to my boat by their service team. I just purchased the boat and it had 190 hours on it and was still in like new condition. 2022 Mastercraft nxt24. I have never been ran around so much by a small business owner. He blames it on loosing his service manager. Just nothing but excuses from him. I have gave him more than enough time to remedy this situation and have gotten no where with it. Im honestly surprised my warranty got transferred through ilmor and mastercraft. I made sure to call and verify those things. Also you think that when I called to setup the appt and told him I was 3 hours away and that he was the closest mastercraft dealer to me that he would have looked up any recalls or warranty issues with my boat so we could get those taken care of while I was there also. I learned when I was there that my surf system tab sensors have a replacement for them. They didn't have them in stock so I couldn't get the work done while the boat was there. Now I have to find a different dealership to take the boat to and get this issue resolved. Nothing but bad business. I'm assuming he won't be around very much longer with how he conducts himself. I'm uploading photos and screen shots of messages as well to this review for proof. So disappointed....

We have visited Redline several times over the past year, and I cannot say enough about their…read moreexceptional customer service. The staff is professional, friendly, and knowledgeable. They are highly responsive to our needs and always eager to please. Most importantly, when they promise something, they deliver.

I don't normally write a review on businesses but this time it really is ridiculous not to!…read more We bought a used boat at Quam's mid August. The staff made arrangements to meet us before normal hours on a Saturday in order to get us out on the water in the boat before signing papers. However, there was a hiccup with the battery on that morning. The guys put in a new battery that morning and it started right up. To make a long story short, switching the battery was not the solution. We stalled on the water twice after putting the boat on the water at home. However, after contacting Roy Quam the first time, we took the boat back and work was done on the issue. Next week, we got the boat back, and, on the lake the next day, motor stalled again. I was really upset with the boat to say the least! I said I wanted a different boat and Roy understood completely. If we wanted another boat, they were willing to credit us the full purchase price towards another boat. However Roy stated that he was confident that they could fix whatever the wiring issue was happening on the Ranger. We agreed to try to have the issue fixed. Roy made arrangements to come pick up the boat this time so they could get working on the problem right away and we could get the boat back sooner, ( We live an hour and fifteen minutes away from Quam's.) I appreciated that and was really surprised that he did this. After working on the boat for two weeks, we think the issue is fixed but have only had the boat out once since getting it back. I am happy to say that the motor never stalled on this outing. We did have one minor glitch but Roy said to keep him posted on the issue in case it happens again. I haven't experienced customer service like this in a very long time! On a purchase like this, your heart sinks when you have problems immediately. My husband and I have been pleasantly surprised by the loyalty to their customers and their products that Quam's has shown us repeatedly. We are very glad we bought our boat at this dealership and would/will buy there again without hesitation!

Just purchased a new Bennington Pontoon from Quam's Motorsports in Stoughton, Wisconsin. This is a…read morefamily owned dealership that delivered an awesome purchase experience. We're new to boating and they made it as smooth as could be. John Quam was there from the beginning and has been there even after the purchase. He personally delivered our boat to Lake Waubesa on his own truck, spent an hour on the lake, showing us all the ins and outs of our new boat. Even though we had ordered our new boat at the busiest possible time, John went out of his way to get us our boat ready for the big Memorial Day weekend. He kept me in the loop, even sending me an email (3.5 hours after they closed) to let me know that they had just completed getting the boat prep'd and it would be ready for delivery the following day! We were thrilled to be able to enjoy our boat for the weekend. After driving our boat, we started getting a warning alarm on our motor. John sent one of his techs right to our dock to diagnose the problem. With no luck, John personally came and picked up our boat and took it to the shop. Turned out to just be weeds in the water intake. After fixing it and a few other minor issues, he personally delivered the boat after they closed. Now that's service! I can't provide a more positive recommendation for anyone looking to buy a new or new to them boat. You just don't find this kind of service these days and when you do, you want to tell people!

After 3 short years the gas line from my tank to the 25 hp mercury outboard completely…read moredisintegrated! The bulb and hose were cracked and sucking air. It was an after market hose kit so was not the best quality I guess. On this boat there is a female connector on both ends of the gas line and was hard to find one that fit. The technicians at Don's took the time to find the right one and modify it to fit my setup. Most of the negative comments for Don's are at least five years old so I would say to disregard them. The staff here were professional and friendly. The whole store is well stocked with everything you might need for your boat and has many OME products rather than the off market brands you get online. This is October so the mad rush is on to get boats winterized so make sure you communicate with them what you want on your service request. Remember-that mice can get into your stored boat and take precautions like dryer sheets or traps to avoid damage.

Just called to schedule an appointment to get my boat winterized. Brian claims they aren't able to…read moreschedule appointments and I need to drop it off. I explained I'm driving from over an hour away and I could schedule it several weeks out, but he was still no help. I guess Don's Marine can't plan the work, or work the plan. Unsure how they can claim 95% customer satisfaction on their website because this isn't the first time they disappointed.

Just called to get a quote on a custom boat cover and I guess they're having a bad day over at MTU…read more Had expected a little warmer reception from someone I was planning on hiring for a relatively expensive job. I would advise a little customer service training for the people you have fielding phone calls. Customers shouldn't feel like they're ruining your day when they try and hire you.

The current address is 219 N Fair Oaks Ave, Madison, WI 53714…read more I am surprised there are no other reviews yet? I found this place with a quick google search and was sold as soon as I started to speak with Steve the owner. I could tell he has been doing this for a while and creates high quality products. The only reason I didn't rate it 5 stars is because it was a little more expensive than I anticipated. I could see that he uses the best materials and does quality work. The marine canvas I had made fit perfectly, had no frayed edges, and was reinforced in every spot it could potentially rub on the boat. Since this cover will likely last for the life off the boat, I will probably not need to go back but I suggest anyone in need for marine upholstery or canvas checks it out.

After renting a slip from them for five years, we decided to keep our boat on the river. We asked…read morethem repeatedly to move our lift to the new address. After five weeks, the floor waters came and it was impossible to move the lift. But the problem was the lift was lying on the shore line at the marina when the waters rose. They left it there for weeks while the waters receded but the lift was caked with mud and debris and that's how they moved the lift. I asked them to power wash it, because they left it there, but they said it was at our expense!! Who does business like this?? There are other businesses that are out there that can provide good service and are happy to do so. Not ever going back for anything!

We hired them to remove our dock and boat lift & winterize and store our pontoon boat. They also…read moresaid they would send the boat to their welder to fix the front fins. I called to ask about progress in December, January & February. I was told everything was right on schedule. They would get the dock and lift back in when the weather got right. I inquired about the welding and was told each time that the boat was going to the welder soon. Get to April, they put the dock back in but can't put the lift back in because they lost parts to it when they took it apart in the fall. As of Memorial Day they still hadn't sent the boat to the welder. These folks are incapable of performing their job. Truly unfortunate since they certainly don't work cheap. I will NEVER be back.

I am extremely disappointed with my experience dealing with Hollywood Shores in Wisconsin Dells…read moreregarding a boat/ trailer purchase and title issue. I purchased a boat/trailer through their dealership that had a Michigan title, and when I attempted to transfer it into my name in Illinois, the Secretary of State rejected the paperwork due to title assignment issues. I was told the only way to obtain a title now may be through a bonded title process, which could cost me additional money and create a major inconvenience. What has been most frustrating is not just the paperwork issue itself, but the complete lack of assistance afterward. Instead of helping resolve the situation or working with me to correct the title paperwork, I was basically told "they do this all the time" and given attitude when I asked for help. As a customer, I expected a dealership to stand behind their paperwork and at least make an effort to assist when another state rejects a transfer. I was not accusing anyone of fraud -- I simply needed help resolving a problem tied directly to the sale. If you are buying from out of state, especially involving trailers and title transfers, I strongly recommend triple-checking every document before leaving the dealership.

We Purchased a Manatau pontoon from Morse. The entire staff was very professional and caring…read more They listened carefully to our needs and expectations to place us in a toon that matched perfectly. They were patient as we asked to test various toons and multiple times with the one we bought. They did an outstanding job explaining all the features. I had a question about towing and called for assistance. I was promptly connected to the service technician who clearly explained what to do. It was a duh moment for me because it was something he told me when he explained the features. I was impressed by his patience with me. I would recommend them to anyone looking for a boat or pontoon. They also sell other power sport equipment.

From the owner: Morse Powersports delivers innovative Powersport products. We offer the area's best sales and…read moreservice department, so if you're looking to buy an ATV, UTV, pontoon boat, trailer, etc., you know where to go. Visit our store today for more info!

Great dealership. David our salesman was excellent. He took us through the whole process, and was…read morevery cordial. Tom in finance was excellent as well. Couldn't have asked for anything more. TY !!!!!!

Great Experience! Everyone was very accepting of our Son…read morelabled with Autism. Actions speak volumes and kindness matters! David went above and beyond our expectations. Thank you Vetesniik power Sports for treating us like Family.