Called Pharo Marine because I took my boat out for the first time this summer and it was running rough and on the way back, it kept stalling out over and over again. I explained this story to Pharo when I called them on the phone.
I waited two weeks for an appointment, which wasn't surprising. Showed up to drop my boat off and they seemed to have no idea who I was and couldn't find any record of me in their computer but they took my boat none the less. I was a bit concerned at this point but I'd already been waiting a couple weeks in the middle of summer and i wanted my boat fixed sooner than later, so I let it go.
I waited several days with no contact and then played phone tag trying to talk to someone to find out what they'd found. Finally someone returned a call and told me it was done. No call saying this was the problem, this is what we need to do, just that it was done. They told me a kill switch was hit and the fuel filter needed to be replaced.
I always hit the kill switch when I get to the dock, it allows me to leave the radio playing while I pack up without the boat beeping at me constantly. And I had previously attempted replacing the fuel filter and it didn't resolve the problem. So I was pretty confident at this point they'd done nothing to resolve my issue. I would have told them these things if they'd actually asked instead of just saying "its done".
I questioned if they'd tested it at temperature / after running for a while and they said they couldn't do that without putting it on the water. I asked if they'd done that and they said no. They said it was my fault they didn't test more because I'd only told them it was stalling and now it wasn't stalling. They seem to have forgotten the part where it was stalling after it'd been running for a while. They told me if I wanted to wait another week, they could do that and told me what it would cost (I forget the number right now).
Most places when you bring a car or boat in like to actually verify what they did actually fixed the problem but Pharo seemed happy to just throw some parts on untested, put some blame on a kill switch, and call it done. I decided I would just pick it up, eat the $300 I had paid for them to fix nothing, and never deal with them again.
I took the boat home, put some muffs on it and let it idle for about 5-10 minutes and it stalled out and continued to stall out when I started it again after that. Exactly how it was before I dropped it off. Something they absolutely could have done at their shop if they had put any effort into verifying the work they did. read more