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Pharmasave

1.0 (1 review)
Closed • 11:00 am - 5:00 pm

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3 years ago

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Pharmasave

Pharmasave

2.0(1 review)
23.4 km

My first experience after returning to the island after a 5 year absence was not positive. I was…read morewaiting for a prescription, being faxed from my former abode town. I checked 3x in person, ld phone calls to my doctor's office and finally after being rather assertive about their checking for the faxed presciption, it turned out that a staff member had put it in her pocket the first time it arrived, and not until I was assertive about it, did she suddenly remember that she had put it in her pocket! All of the staff were extremely unfriendly (even before I got assertive), and frankly rude. I finally did get my prescription for pain medication for a severe headache that I had been suffering from for two days. I again needed to use this pharmacy and decided to call ahead to ensure that what had happened the first time wasn't going to occur again. The pharmacist assured me that someone would call me when they had received the prescription, after I told her about the first negative experience. She did indeed ring me to say she hadn't received it yet, and that she would be away the next day but had left a clear note for the staff and that I would get a call. Today is Wednesday and after confirming with my pharmacist (another long distance call) that he had indeed sent it, I went into the store to find out if it had been received. My prescription had been sitting there since Friday, and not one of the staff had called me. I spoke to the staff member there, who immediately blamed it on the pharmacist, saying that unless she had left a note where they could find it, or that it could have been passed over. I will not use this pharmacy again and will use the one down the hill, though I am unsure as their efficiency. I will be letting the pharmacist at this store what has occurred and I am sure she will be ever so happy to hear that her staff member put the blame squarely on the pharmacist's shoulders. Poor customer service all round with respect to the pharmacy in my opinion and experience thus far..

Shoppers Drug Mart - It's the best and I can't find it any more.

Shoppers Drug Mart

2.6(15 reviews)
28.9 km
•$$

I vowed never to return to this store but I did. It started the night I had to wait with a fever…read morefor my antibiotic script for the pharmacist to finish the methadone clinic. The second time was when I asked the pharmacist for a antiviral and the third time for an anti fungal which I had a previous script. Both times I was told to go to the hospital. Look I get the location is bad but now all they have are self checkouts. And when I needed a bag they brought me a $2.78 bag. Insulting as I am disabled because of ON healthcare. Now unable to walk properly for the fifth time and still paying for most of my healthcare after losing my job in BC when I was having difficulty walking.

I owe my life, almost literally, to the pharmacy staff at this Shoppers store. After suffering for…read moretwo weeks with what turned out to be pneumonia, attempting to fix it at home my self since, like many in Victoria, I don't have a family doctor, I finally managed to get a Telus Health appointment and was prescribed an inhaler. Despite being short staffed and it being a holiday, the pharmacy staff went above and beyond to fill my inhaler prescription today, so I didn't have to wait. I didn't realize how bad my breathing had become until I attempted the normally 5 minute walk to the store! One dose and I'm already breathing better. So, thank you. You all deserve a medal and a giant pay raise for the work you do, under increasingly difficult circumstances these days in healthcare.

Photos
Shoppers Drug Mart - Google map.... douglas street ... shoppers

Google map.... douglas street ... shoppers

Shoppers Drug Mart
Shoppers Drug Mart - Peppermint Eclipse mints. Impossible to find in the States for the past few years. Called "Excel" in Canada. C$2.50!

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Peppermint Eclipse mints. Impossible to find in the States for the past few years. Called "Excel" in Canada. C$2.50!

Pharmasave - pharmacy - Updated May 2026

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