Négligence, désorganisation, manque d'effort. Si vous avez des problèmes de santé, s'il vous plaît, ne vous adressez pas à cette pharmacie. Ils ne vous aideront pas.
Negligent, disorganized, lack of effort. If you have health issues, PLEASE DO NOT turn to this specific pharmacy. They will not help you.
For the last six years, I have been a loyal customer at the St. Laurent/Mont Royal Pharmaprix. In this time, due to a chronic health condition, I have filled monthly prescriptions amounting to over $150,000.00 in revenue for the pharmacy. Unfortunately, over the past three months, I found myself in an ongoing emotionally-draining and financially-stressful situation, exacerbated by negligence and lack of respect from the lab team, including the owner herself, Felice Saulnier. This has been a long and drawn-out ordeal that could have been avoided, or outright resolved months ago.
I will do my best to be brief in summarizing.
In December 2020, I lost my job and, consequently, my private health coverage. This would be the first time since 2015 that I require help and guidance from the pharmacy team, who would ultimately...
- Force me to pay out-of-pocket for a very costly drug, with the guarantee that all would be refunded and resolved once my RAMQ coverage kicked in.
-- Soon, I was put in a position where I had to continue personally paying thousands of dollars for my prescription, or choose to skip doses. The Pharmaprix team was aware of my situation. Not only did they show no interest in helping me, but they made it clear that if I wasn't able to pay then they wouldn't give me my medication.
-- Once my RAMQ coverage was confirmed, no one followed up with my case. Each time I called to follow-up myself for assistance, I was brushed off and told the owner would get back to me that day, week, etc. The first time I actually heard back from her was three months later, and only once a drug rep got involved in my situation.
-- This unprofessional attitude extended to my visits in-store. Repeatedly, I would ask to speak with someone in charge (owner, pharmacist, store manager) and be told they were not there. In fact, just today, I was told the store manager wasn't working, which was revealed to be a lie -- I found him myself shortly thereafter.
-- Throughout the process, I was continuously challenged (and sometimes even reprimanded) by a series of disorganized Pharmaprix lab staffers, Manuela being prime among them.
-- To be fair, I want to give a sincere shout-out to Jerome and Sandrine, who were the only two employees who showed any empathy and interest in helping.
-- For what it's worth, when the team finally deigned to move forward with my refund, the amount they planned to refund me was incorrect -- $600.00 less than what they owed me back. I caught their mistake, but someone in a more challenging position than me could find themselves taken advantage of.
Long story short: If you need any special care at all, please find another pharmacy. The lack of dedication and sheer laziness I witnessed was truly shocking and shameful. read more
