I recently used PGS plumbing to fit a shower pump whilst my usual plumber was away on holiday. We were replacing a faulty shower with the exact same model, so all fixtures and fittings were in place, though rather than fit it ourselves we wanted some comfort that it had been done by a professional. It began well- I enquired online and was contacted shortly afterwards by a pleasant gentleman who confirmed than an engineer should be able to fit the pump the following morning at 8am. Given that I required a simple 30 minute job, PGS seemed expensive, but for peace of mind and a conveniently timed appointment the following day I conceded. I received another call the same evening confirming that the engineer had been booked and would be with me for 8am. At 8.15 the following morning, with no engineer in sight, an important 9am meeting to get to, and not having received any contact, I called PGS who contacted me shortly afterwards to say that the engineer was on his way and would be with me before 9am. I duly shifted my important meeting to 10am, and waited. The engineer eventually turned up at 10.15. I had received a couple of calls from him in the proceeding hour, neither were apologetic and I got the impression that he really didn't care. By this point I REALLY needed to get to the office and made the engineer aware of this. Within five minutes of entering my home, he was on the phone to a colleague talking about another job and not addressing the one at hand. At 10:45, having pushed back two meetings and running late for another meeting, the engineer finished and began completing a form during which he asked basic details (such as my name and contact number), which delayed my departure to the office further and I felt really should have been completed in advance. He even had the audacity to note 10am as his arrival time on the form (despite asking me and me confirming it was 10.15!) After leaving, locking the front door and almost getting on my way the engineer realised that he had left his keys behind, delaying me further. Overall, I was incredibly disappointed with the service offered by PGS, particularly considering that they were far more costly than a local plumber (a cost that I thought would be more than made up for by the service- how wrong I was). It didn't end there, upon my return home I discovered that the newly installed shower pump had been leaking all day, soaking my floor. Additionally the engineer had left the plug casing loose against the wall. I duly contacted PGS who took a few details, had the audacity to ask whether I was aware of their call out charges, and told me they would pass a message on to their 'despatch team'. Bearing in mind that I had just contacted them to say that a job completed by their engineer in the morning has caused water to leak all over the floor, and that it was continuing to leak, I expected a little more than that. 45 minutes later and having not received a call back, I contacted again, only to be told another message would be passed on. Tired and frustrated I gave up and managed to stop the leak myself. I finally received a call back this morning, by which point it was a little late, although the member of staff who made the call was at least slightly more sympathetic than the individuals I had spoken to the previous day. I would not recommend PGS plumbing to anyone. read more

When my boiler needed replacing I was dreading the thought of getting a new one. I called a few companies and just hearing the way they spoke completely put me off wanting to use them. When it came to calling PGS I straight away felt comfortable and knew I'd be going with them. My first visit was a consultation. The engineers gave me a call an hour before they turned up, giving me time to get home from work. It was explained exactly what would need to be done, including the possibility of running new pipework. This all went fine and I received my quote the same day. The engineers that installed were James and Nick, who arrived on time and straight away felt more like friends than hired workers. Their job started out pretty straight forward but, unfortunately, a few unforeseen problems crept in. They found my hot water cylinder was cracked and, as my house was so old, the wiring was also insufficient. This meant that their job had to run over to a second day. James and Nick had a chat, spoke to their office and rearranged things so that James could come back the next day. Being a second day of installation meant it was chargeable, which James could see I was concerned about, but he promised they would get as much work done on day 1 so that he could be in and out quickly on day 2. Before day 1 was over we talked about the new wiring and the possibility of having to lift the floor boards, but the way my house is designed meant the wiring could be threaded through the loft and then straight down to where the boiler was located, which was a real stroke of luck. On day 2 James returned on time. Even though he was working as quick as he could he still took the time to be thorough. He even came and asked if I had any mould and mildew remover so he could clean where the cylinder puddle had formed. True to his word, he was in and out within a couple of hours. Of course, I can't praise the engineers without praising the office staff as well. I had numerous phone and email conversations with Siobhan and Jessica. They were always helpful and quick to answer my questions. Total cost for all work came to around £3000 which, considering I had a new boiler, cylinder, wiring and a second day of work, I was very happy with. I cannot praise them enough and I look forward to having them back for my annual service. read more

Boiler malfunction. PGS got a plumber out to me that same day. The problem couldn't be fixed and I needed a new boiler installed. They provided me with a quote by email and they followed it up with a phone call which I didn't expect. Their customer services are only too willing to help and I got to speak to an expert engineer who explained what would be done, how long the job would take and what kind of unforseen costs there might be with the installation. I was happy that I knew everything that was going to happen. The installation was done 2 days later as they needed to order the boiler and I paid an extra £50 for it being a Saturday. Pricey but I was willing to pay the price to have heating and hot water during the weekend. The installation did take a good 10hrs and I thought all was then completed. The next day PGS called me again to request for a visit to quality check the work that was carried out with the installation. This visit showed a few changes that needed doing to bring the work to their standard so they needed to come again. The last job took 2hrs and after some wall drilling and banging it was now finished. I saw 2 different plumbers over 4 visits and they were both polite, friendly and knowledgeable. I saw Craig on 3 of the visits and he was a star. There were no extra charges apart from what I was quoted initially and they even deducted the price of the first visit from the installation of the new combi boiler. It comes with 7 years warranty and I am very happy with their services both from the engineers who visited and from their customer services line and I will be using them again. but hopefully not too soon. read more

Shocking service. I hired PGS to replace a water cylinder and heating element in my flat in Maida Vale. They could come the next day, hence I agreed to their very expensive quote. They promised (and charged for) a like-for-like cylinder, but installed one that was much smaller it has to be heated several times a day for sufficient water for two people. Within two days, the cylinder had begun leaking in to the flat below. PGS came back to repair but in doing so, bent a pipe, meaning no water was coming from the bathroom taps. The following day, when I called to ask them to return and fix it, they tried to charge me for a visit. They eventually came, grudgingly, for free. 13 months later, the heating element had blown. It was out of guarantee and they quoted to replace it, plus up to two hours of labour costs. They blamed limescale, even though the previous element had not blown in almost 20 years. I called another electrician, who said they had installed a faulty element. He replaced and repaired it within half an hour. PGS admitted a copper element was standard, but that they had used a cheaper one as it was more cost effective. I wouldn't recommend them certainly not in London and I would never have one of their engineers back at my property. read more

After hiring PGS to resolve a problem with my boiler just under a month ago, I endured nothing but hassle, stress and significant expense but without coming close to resolution to the problem with my boiler. They then after all this time advised that it would be more economically viable to replace the boiler than pursue further costly repairs which they would not guarantee. I was extremely frustrated that even short cursory visits where nothing was achieved were charged in full and so sought reimbursement for these visits and guarantees that future repairs would be covered by warranty to avoid a repeat of the escalating costs. After speaking to many different members of the team of customer service assistants, I finally managed to speak the manager who was very eloquent but tigerish and impertinent in the extreme and offered none of the guarantees I wanted. As a side note, I subsequently felt like I was left with no option but to employ a different company to do the job and they completed it quickly on a fixed scale to a fraction of the cost that PGS outrageously charged for not completing it. From reading reviews on this and several other sites, I see that I am not alone in my bad experiences with PGS, so would strongly warn against using them. read more

The Good: The job needed on my boiler was identified on a previous service. When I got around to arranging for it to be done, the operator I talked to on the phone was able to call up the previous engineers notes to see what needed to be done and what parts were needed. When the engineer got down to doing the job he was quick and to a degree apologetic for the bad. The Bad: Morning appointment; a number of calls but told I could expect the Engineer in two hours when I called at 10:30 am. He arrived at 4:30pm. He looks at the boiler and says he has the wrong part and needs to go back to the plumbing shop to get the correct one. In this day and age of communications, booking appointments for morning or afternoon and leaving the customer to constantly have to call to check when the engineer will arrive seems poor. An email to tell the customer where they are on that day's list; perhaps texts sent by the engineer if he is running ahead or behind schedule would be an idea. Finally good record keeping is great; better if it is used. All that said, I would use them again. The first time they came was faultless, so this time I will presume this was an aberration. read more

Our old boiler broke down over a weekend and PGS had the most reasonable price for qualified/certified repair engineers I could find online. Tony came within an hour of me calling PGS to assess the situation. Unfortunately, as it was a very old boiler, the required pump was unavailable until Monday. He wrote us a quotation for the pump for replacement and also (upon our request) another quote for a full boiler replacement. On Monday morning we called PGS to tell them we wanted a full replacement. Their quotes team emailed us a quotation of what we wanted. The earliest available slot was Wednesday 8am. We decided to wait. On Tuesday a senior engineer visited our home (at no extra cost) to further assess the situation. His recommendations actually brought the price down! This was a pleasant surprise indeed, and we felt they are genuine and not trying to sell us unnecessary bits and pieces. On Wednesday, the parts and installation team arrived promptly and they carried out all required work with minimal fuss. Highly recommended. read more

I had a problem with the shower only letting out scalding hot water. I rang PGS services as i had used them before when i had a leaked pipe and I don't really know many plumbers. The staff were friendly on the phone and i had an appointment booked the next day. The engineer called before arriving and seemed friendly and professional once he arrived. The engineer found the shower blender valve wasn't working and as i didnt have the manufacturer name for my blender valve (who has that??) i had to have the whole unit replaced. Very happy with the new shower, all in all the job was well done, and done promptly. The only negative i guess is the price. im not familiar with the going rate of plumbers nowadays but i found almost £90 an hour quite pricey. My total invoice charge was almost £330 (2 hours labor and new shower unit). i wouldn't hesitate to use PGS services again but i will definitely shop around for cheaper options. I'm not made of money you know! :-) Would've given 5 stars if it wasn't for the dent to my wallet. read more

Despite having very nice and friendly telephone staff, the handyman who was supposed to assemble my furniture was very unprofessional and did not finish a reasoanble amount of work (We booked him to do a day's work). The handyman was complaining and sighing during the job which stresses me out. He complained that my delivery man did not put the furnitures in group and that confuses him. Hello?! He has all the instruction manuals and all it takes is some professionalism, stay calm, digest the information/manuals given and carry on with the work rather than pointing finger and blame someone else (I certainly did not pay for that service). I am the client and its not my job to pay and still spoon-feed at the same time. As a result, the progress of his work was also very slow. I am very unimpressed with the service I received considering the quality of work and amount of fees paid. In the end, I had to assemble most of the furnitures myself!! read more

We stupidly hired PGS to take care of our rodent problem after rats destroyed our Siemens hob. We strongly recommend that no one else follows our example. They put down naked chunks of poison inside and out--despite our worry about foxes chewing it. We still don't know how the poison outside got inside the house but our Yorkshire terrier ate it (though we didn't know WHICH of the three dogs had eaten it at the time, we just came down on Easter morning to find turquoise vomit on the floor). We rushed all three dogs to the vet, and their blood tests confirmed that our oldest dog, Harry, had been poisoned. This was a dog very dear to us, but PGS refused to pay the vets bills, saying that the rodent-killing engineer needed to deal with his insurance. They pretended to care (by email and phone message) but haven't reimbursed us for the dog's (substantial) vet's fees. AVOID AVOID AVOID: we have reported them to the RSPCA. read more

I am very unimpressed by PGS Services and would advise anyone not to use them. I had a gas man attend and it took him one hour and 25 minutes to work out the cooker was broken. He then tried to charge us for a two hour call out. All I said was I need to check something with the office before processing payment as what he was saying did not quite add up. At this he put the phone down, capped our gas and stormed out. We were then threatened with court and Bailiffs for non payment and tried to charge us for a 2 hour call out when no work had been carried out. They lied to us about Gas safety procedures i.e saying it was unsafe to leave a Bayonet fitting on the pipe.. which is a load of rubbish as this is a service they offer! No concern for their customers and an extremely rude call centre. It took me days of inconvenience to sort out the problem. Do not use them! read more

I recently had PGS services visit my home to investigate a suspected gas leak. I was called by the service centre and informed that the engineer was on his way and given an arrival time of about 45 mins. I was also given his name. He arrived over an hour later but it was no big deal. once arrived he quickly went to work testing the gas supply and checking the fire. unable to find a leak he checked again and again found no leak. I thought £126.00 was expensive for 30 mins or so in the house doing tests that in the end required no work (it would still have been the same price for the first hour of work) but on the flip side I had piece of mind and had my gas supply restored after Transco had turned it off. Since then I have had no further problems. The engineer came across as friendly and knowledgeable and I would have no problems calling PGS in the future read more

Job: New Boiler install I was initially unsure of using a firm to do a boiler install due to price but the chap who came over to provide a quote was knowledgeable and very helpful, spending a considerable amount of time reviewing the job with me so I decided to use them. Quotes were as promised and prompt. On booking them to do the work the two engineers arrived on time and the boiler installation went smoothly. They also undertook some fiddly pipe renewals well leaving the place clean and tidy. I was happy with both their work and their customer service. They get four stars as they are slightly more expensive than independents but for a hassle free job it was worth it in my view. Additionally they have been able to secure slightly better warranties on some boilers so it s swings and roundabouts in terms of using a firm vs. sole trader. read more

I had problems with my boiler a while ago and went through a number of plumbers. Sadly most of them failed to turn up on time (or at all), overcharged me, didn't fix the fault, didn't have any parts etc. I eventually got on to PGS and was immediately impressed with their service. I had to use them on a number of occasions and they were always efficient and courteous on the phone, arrived on time, were able to give me an hour's notice by phone of their arrival so that I didn't need to take a whole day off work. Also the charging structure is transparent and the staff have always been reliable and efficient. I like their overall approach and have recommended them to a number of friends. They behave how a plumbing firm should behave and it's good to know that other firms will have to raise their standards to compete with PGS. read more

First we were visited from Tom of PGS who undertook a thorough assessment of the property and the communal loft something which our other two previous assessors did not deem necessary he took more than one hour over the assessment and explained everything he proposed in detail. A quote for the work (with price and installation options) followed the same day. We went with this, rather then the other two competitors. The workers arrived as per spec and undertook the duties in a prompt and correct and friendly fashion over the two days the installation.It was a high quality service offered at all times. We were also contacted after to ask that we were happy with the work, which e were. I have no hesitation n recommending PGF and we will use them again in the future should an opportunity arise. read more

We had a nightmare last week after Comet electricians and installers completely messed up the installation of both our washing machine and hob, leaving us without electricity and not knowing how to fix it. Within three hours of calling PGS they had a fantastic electrician sent out to us, Richard, who not only fixed our electrical problem but also fitted our hob correctly and our washing machine going the extra mile! We are going overseas for a while and will be renting our property out PGS is the name of the people we will be leaving our new tenants with in case of any issues whilst we are away, whether it plumbing, electric or general handyman work, we know our property is in safe hands Thank you PGS for providing such a great service, and always with a smile your guys are fantastic! read more

From start to finish PGS were friendly and professional. They got an engineer out to me the on the same day giving me an exact time so I didn't have to wait in all day. The engineer was friendly and polite and found the problem quickly. Although he needed to order a part and make a second visit, again it was arranged to suit my schedule and he only charged a half hourly rate for the second visit which I appreciated. The telephone staff at PGS are also very helpful, professional and friendly. They keep you up to date with scheduling and let you know well in advance if there are any dificulties. I would definately reccommend PGS and will use them again for sure. read more

In September I spent £3,800 with PGS for a new boiler installation, power flush and system clean. The instalation went well and I am pleased with the result. However there have been some problems since the installation and PGS have refused to fix the problems, which have only manifested since the temperatures dropped and we have needed the heating on. PGS have insisted on further labour charges even though they haven't finished the installation properly. Add to this we had to tidy up after the installation as they had forgotten their vacum and cleaning equipment. I would suggest be careful with PGS, their customer service is appauling. read more

I made an appointment with PGS for a plumber to fix a straight-forward leaking T-joint in a hot water pipe. It was quite urgent so i made the appointment for the following morning and took the time off work. The engineer arrived at 11am for our 8-9am appointment and I had to leave to get back to work for the afternoon. After some persuasion, PGS did offer compensation reflecting the trouble caused, and i went though with the re-booking. PGS assured me this was a one-off issue, and i understand that mistakes do happen. The quality of the work was good and I can look past the timing issue as they did follow up with good service. read more