Dr j saved my one furbabies life and ill forever feel indebted to them…read moreI ended changing my whole focus of careers to give back as much as they have

We have had animals our whole life from dogs, cats, ferrets, hamsters, etc. The one pet our…read moredaughter loved the most was her rabbit. the rabbit had some discharge coming from its nose so we booked an appointment. I cannot remember why we chose to go here, maybe they were open when others weren't, just not sure. Upon the female vet coming into the room she was crude and after diagnosing our rabbit decided to start scolding my daughter for how she was not giving the rabbit proper care. this obviously made me furious that a grown woman would speak to a child like this especially with me in the room. I have never been spoken to by a vet in such a manner and If i were a different person I would use some expletives to describe this vet. I will never again take any animal here and would caution you if your thinking about it. I don't normally write reviews but this was so egregious and I am still infuriated about it. If I could give negative stars I would. Never again. There are plenty of other vets out there that wont treat people this way.

After a misunderstanding Dr Jones called me personally to set up an appointment. Otis and I were…read morevery appreciative Im going to miss Dr Jones when he retires, hopefully we'll get someone as nice and caring as he is

If I could give a negative star, I would. This dr refuses to let people go into the room with their…read moreanimals I know of more than one animal that came out injured and required emergency vet care due to trauma inflicted while behind closed doors. Please safe yourself the heartache and go elsewhere

Arlo the Bully Pup and I have been here twice…read more Dr Miller was our vet for an alarming issue when Arlo was only a couple of months old. She was the perfect combination of bedside manner and doctor. Arlo liked her and I did, too. 2nd visit was a routine puppy well visit and vaccination visit. We saw Dr Ackerman and liked her very much, as well. The staff are a happy bunch and seem to know their jobs. All are efficient and friendly. The facility is brand new and quite lovely. There is even a small yard out front to get your business taken care of before or after your visit. Plenty of parking. I feel like my puppy is important to this team and I'm glad to begin a new relationship with this medical group.

Since our sweet Bailey and Jameson passed in June, 2024 and September, 2024 we haven't needed…read moreveterinary care. That being said, our sweet boys were patients of Dr. Maura St. John for their entire lives (14+ years). She and the other vets we saw at Murrysville Veterinary Associates, when she was not in the office, provided excellent care for our dear boys. We highly recommend this very caring practice for your pets.

What a great compassionate and caring group of individuals. We have three Cocker Spaniels and all…read moreof them are treated by this great staff. Yesterday we had to have Charlie our 12 year old cocker put to sleep. These folks are great and help you through a very difficult situation. This business seems to truly care about your pets. They have a customer for life Steve R

They sent Kiwi to a landfill…read more In July 2022, I made two payments to River Valley Veterinary Hospital. The first payment was for the euthanization of Kiwi Rose, and the second was for Kiwi to have a pawprint impression made, be cremated, and for her cremains to be returned to us. The cremation was to be performed by Patrick Vereb, owner of Eternity Pet Memorial, as recommended and arranged by River Valley Veterinary Hospital. Vereb sent Kiwi to a land fill, and we received unknown ashes in a ziplock bag from River Valley Veterinary Hospital. The Pennsylvania Attorney General has filed charges against Vereb. He also notified the affected veterinary practices, including River Valley Veterinary Hospital, of what had happened. But no one notified us. I got the news on the radio while driving to work weeks after the Attorney General had told them. They knew they had sent Kiwi to him. I am deeply disturbed by the disrespect Kiwi Rose suffered through this veterinary practice. I will not speculate on their involvement in or knowledge of the cremation fraud as it happened, but they were absolutely aware after the Attorney General contacted them that we had been victimized and they did not say a word to us. What if we had never heard it on the news? Why did we have to stumble upon it ourselves, when they knew they had led us there? It pains me so much to know Kiwi is in a landfill right now. I do not trust people who would act this way with my pet's care. I have found another vet for my other pets and I will not bring another animal back here. https://www.attorneygeneral.gov/taking-action/ag-sunday-charges-pittsburgh-based-funeral-home-owner-with-deceiving-6500-pet-owners-who-paid-for-burial-services-but-received-ashes-from-other-animals/

Not all things can be treated holistically! Also, veterinarians who specialize in repo play a…read morevery important role in assuring that people are not 'backyard breeding' but breeding responsibly.

I have had great experiences at this vet office. My cat has had thyroid problems for years and was…read moreslowly getting worse. Dr. Harr checked and found he had high blood pressure as well. Medication has helped so much that we have been able to get a handle on the other issues. No other vet had checked it in 3 previous years! Very thorough and great people!

Extremely caring and compassionate. They made a very stressful and difficult situation so much…read moreeasier. My very highest recommendation.

I don't know how someone can do such a job. This has to be a hard career to be in. It takes a…read morevery compassionate person to be able to help a person through such a difficult time. I want to say 'thank you' on behalf of my better half. My better half had to make the very difficult decision for his best pal of fifteen years. Knowing what the impending endgame was going to be he did his research. His best pal had been with him through so many different changes that he wanted to make sure that he was comfortable in a familiar place. That's where Aspen and Lap of Love come in. Knowing that the rainbow bridge is approaching for a beloved pet is hard on not only the pet owner, but the pet itself. Lap of Love makes it easy on you to be able to do this in your own home. Aspen was so kind and comforting throughout the whole procedure. She had the most soft spoken voice that put you at ease at such a difficult time. The service is provided completely in home, they come to you. They allow you to grieve in the privacy of your home and move at a pace you are comfortable with. They offer a paw print mold as a keepsake of your pal and even have where they with clip a lock of fur if you like. All said and done, it's one of the easiest, hard moments of your life. If that makes sense.

Excellent cars compassion support explains everything. listens to concerns…read more Wish my Dr.PCP was as compassionate patient and tentative as my little doodle Franklin

I have been using Monroeville Pet Hospital for over 8 years now. Nobody is extorting customers to…read moreuse their pharmacy. My cat needed medicine and their pharmacy had it but the nurse suggested I use another pharmacy because it would be faster than waiting for it to come in the mail. The doctors and nurses are all very nice and have never had a bad attitude when I was there. Sometimes the other party is the problem!

Dr Heller and her sweet staff are are amazing! Everyone is so kind and caring there. Her fees are…read morevery fair. I have gotten my dogs Lucy and Mocha's teeth cleaned by Dr Heller and have total confidence in her and her staff! Cheri Gray

After having difficulty getting into our previous vet and feeling like she did not know much about…read morespecific ferret conditions, we were referred here from our ferret boarder, who nonstop raved about Borderbrook and Dr. Heller. It was incredibly easy to get an appointment. It was evident from our first meeting that Dr. Heller is incredibly knowledgeable about ferrets. Her assistants seems to mostly all have ferrets, and it is very helpful to hear about their different experiences with various medications or treatments we consider. She is also willing to and able to handle our boy for glucose testing, which has been impossible or extremely tricky at our previous vet. Borderbrook is also reasonably priced compared to other ferret vets and has evening hours, which is excellent for working individuals. We have only been here three times so far, but we will more than likely be lifetime patients as long as we have ferrets and stay in the area. It is worth the extra 30 minute drive for us!

Jen and her team are fantastic. We have worked with Jen for quite a number of years and she has…read moreprovided consistently awesome care for all our family members through the years. She's patiently sat with our more shy and low key friends while also providing great attention to our those who never know a stranger. She handles all situations with great care and communication. We can't thank her enough for the years of dedicated to service to animals and those who love them.

Jen has been my pet sitter for over ten years now. Before I plan any vacation I make sure that she…read moreis available to watch my cats because I know they are in good hands with her. Jen will send me a daily text with updates on how the cats are doing and always sends pictures. She understands the personalities of my cats and treats them in ways that make them comfortable. It's such a relief to know they are really being cared for. Jen is also very knowledgeable about animal health and well-being. She is certified in pet services and continues to stay up to date on animal welfare topics. I am planning on taking her pet first aid and CPR class this fall. Jen will always be the first person I recommend for anyone looking for a pet sitter.

Dr Peery was great. All staff worked quickly and effectively to treat my dog after being…read morepotentially poisoned. I appreciate them being the only vet open on Sunday, that can treat hospital level emergencies, within 20 miles from me. They did not add any unnecessary treatment and felt the urgent care bill was fair.

Our family's cat, Nugget, had an emergency where he got his tail caught in a door and lost part of…read moreit. We immediately sought out a 24 hour facility to take Nugget to be examined. Avets was the first place to come up and the closest, and at 7:30 pm on a Friday, our options were limited so we made our way from Latrobe to Monroeville. My father, Nugget, and myself arrived at 8:30, Nugget saw triage fairly quickly but the wait to see the doctor was grueling as what seemed to be mostly non-emergent cases be handled as we were waiting to see what must be done about Nuggets partially severed tail. At or around 12:30 Nugget was ready to be seen. We were quoted at approximately $1,500 to amputate the part of his tail where bone was partially exposed and that blood work would be done first to make sure he was safe for anesthesia, which was explained as being part of that $1,500 figure, or that we could save money by jumping right to the surgery and that the procedure would take about 2 hours. When all was said and done, we left with Nugget at approximately 1:45, having paid over $2,000, and were sent home with a cone that is too small leaving Nugget's tail still within reach of his mouth, no liquid syringes for the medication but instead needle syringes with the needles removed as Avets was out of liquid ones. Our discharging nurse mentioned to be careful as "some of the ends were still a little bit sharp". And with discharge papers and instructions that conflicted on how much medication to administer to Nugget at the appropriate time. Once we caught the discrepancy at 6 AM before the first does was to be given, we called for clarity and were met with not much more than "whoopsie, our bad, here's the correct amount" and an offer to replace the cone if we came back out to again sit in the waiting room just to be given the right equipment that we should have been given the first time. I wanted to get Nugget treatment and to make sure of his health and safety and we played the hand we were dealt in terms of where we could go. I wanted to give the benefit of the doubt with regards to the order of treatment and time with the doctor but between the seemingly habitual way that issue comes up in reviews I've read since returning from Avets I struggle to grant that good faith and I find myself quite infuriated by the abysmal communication. The wrong cone, conflicting dosages on the prescriptions, and a price tag that was quite fluid and seemed to balloon due to poor word choice. I am deeply frustrated and angry with our experience here and God forbid we need emergency veterinary care in the future I will be doing more research now to find an alternative to Avets. Also multiple people were complaining about the fancy vending machine that kept charging but never dispensing the snacks or drinks. Weirdly, that feels like a good metaphor for the whole ordeal.