I have only written one other negative review like this in my life.
I called this Petsmart location on Monday to book an appointment for Tuesday. I gave the employee innthe grooming area the name of my brother's dog and she pulled it up. She mentioned that the dog's rabies vaccine had expired in July. I said that it was just for a nail trim, and she said that it would be fine if it was just for that. We booked a time and then at the end of the call, I asked again if it was definitely OK with the rabies expired. She repeated that yes, it was OK if it was just for nail trimming.
I showed up at the time of the appointment and she brought up the dog's profile on the screen. She pointed to the expired rabies vaccine and I acknowledged it. I said something like "yes, we talked about it yesterday." She said that she remembered talking to me, but that they could not do the nail trim. I looked at her probably a bit bewildered and reminded her of exactly what she had told me twice the day before. She said something like I must have misunderstood, and smiled. I reminded her of exactly what she had told me and asked her to please trim my brother's dog's nails. She went and got the manager, Thea, who was of no help either. She just repeated the word "policy" a few times, even though I explained the situation. By this time, I was quite annoyed, and let them know. None of our family or friends will be going back there and we have found a far better place for dog grooming since then. read more