This store is poorly managed. The manger is not friendly at all. I've been on there a few times and at first I thought she was a disgruntled employee. But then I learned she was the manager. I rescued an abused pup recently so we have been going through the trial and error phase of behaviours and good. The first time I tried to speak with her, she gave off the impression that she had little to no time to talk and she seemed extremely put out with the questions. As I browsed, I quickly realized I was not the only person she had no time of day for.
A few visits later, I took my new pup in for a bath and he was quite excited for his bath. Regardless he was under control and was simply excited. She continuously made comments as she passed by about him and when no comments were shared, the looks spoke much louder, making me feel extremely uncomfortable and unwelcome in the store.
On another visit, I had to return food that had been open but not eaten. As per PetValue policy, you can return food that is 2/3 full. I was advised that the manager does not honour this policy and I was provided a strict 'one time exception' on a gift card.
As you can see, this is not a one time shop and the manager was having a bad day. The store is poorly run and has a very unwelcoming feeling. I'm sure it's ok if it's a quick stop and go when you know what you are getting... but if you need help and guidance, this is NOT your store.
If you are looking for a good store... I go out of my way (even for small trips) and attend the PetValue on Panet. They are so welcoming and spend all the time you need with you! They walk you to the til and even carry your bags out to your car with and for you. Now that's service! read more