I want to talk again about how amazing Dr. Fraser and Nicolette are. I've had my beautiful cat…read moreHazel for about a year. She's a senior cat with some health and behavioral issues. Dr. Fraser has been here for me every step of the way. Dr. Fraser and Nicolette just left my house after I was concerned about Hazel's continuous loud meowing at seemingly nothing. It's confusing and upsetting. I don't know if I can explain how kind and reassuring they are. And sometimes that's what you need more than the medical stuff. They both have vocal cats and reassured me that I'm doing a good job as a cat mom. They did blood work at my urging, but Dr. Fraser asked me questions about changes in her habits and reminded me that this had been going on a long time and that we're treating her w anti-anxieties. She thinks Hazel was an outside on the streets cat before I adopted her and likely was just used to being very vocal. All of this was so insightful and she gave me some ideas about how I can reframe my guilt and worry into this is just my cat and I can just chatter back or ignore her when I'm too busy to constantly try to figure out what she needs. My blood pressure is so much lower than earlier today.

Sadly we had to have our Doberman go to doggie heaven. Dr. Pollok and Ronnie were very…read morecompassionate and went through the entire process with us. Bittersweet but our sweet Luke was in amazing hands.

I can't speak positively enough about Dr. Horsley and one of her vet techs Brooke. I have been…read moregoing here for several years (at least 5) and they never make you wait. As soon as we arrive they always bring us into the room and play calming music for my cat. Their timing is incredibly efficient and their vet techs are highly trained. I watched Brooke take blood and urine from my cat as though she was a veterinarian herself. I recently said goodbye to my oldest cat and they made the experience go as well as it possibly could have. I don't know how they are strong enough to do that on a regular basis but they did an incredible job. This vet is one of the very few things I'll miss about Austin when I leave.

I decided to leave this Vet practice solely because of Dr. Chris Faggioni…read more When I first met him he was "dry" & uninterested in my new basset hound puppy (how can you not just LOVE that floppy, funny face!?) but I figured that he'd had a hard day or something... and let it go. I switched doctors in the practice and saw Dr. Graf, who was great and lovingly cared for Mr Potter, my male Basset Hound, from puppy to 2.5 years. During a difficult period when my dog was sick, I expressed my dismay to the staff about poor communication with me when I needed followup calls or emails about laboratory results, Rx medication that needed to be compounded or special ordered, and followup appointments. CRICKETS I called again and again asking to speak to a Vet. Finally, after two days, Dr Faggioni called me. I explained my concerns and the lack of quality communication which I expected. He told me that it was perhaps best for me to find another vet practice! REALLY!? DONE. GONE. BOOM Interestingly enough, that lady vet, Dr. Graf, is no longer working there, too. Not surprised. This guy is awful. He has a terrible "bedside" manner (how does someone NOT talk in high baby talk to an adorable puppy?) THAT should've been a Red Flag for me! AVOID the headache and problems...choose a different vet practice from the beginning. Followup: Addressing the practice DVM who responded to my Google review (go read her response yourself)... https://www.google.com/maps/contrib/117270310283708621777/place/ChIJ4yNHTkTNRIYRYOZRvfkt5pU/@30.4694421,-97.9277581,11z/data=!4m6!1m5!8m4!1e1!2s117270310283708621777!3m1!1e1?hl=en-US&entry=ttu&g_ep=EgoyMDI1MDIxMi4wIKXMDSoASAFQAw%3D%3D Wow... Really? "impatient and overbearing owners"... I hope every person reading this review sees that comment and let's that sink in before they make an appointment with your practice! You have no idea! You cannot even BEGIN to understand how upsetting this whole experience was for me. And there is NO WAY you can excuse your staff's mismanagement of the communications nor Dr Faggioni's reprehensible, unprofessional response to my complaint. My dog had a BLEEDING lower GI. After that first email from Dr Graf, I was concerned & had multiple questions about the treatment plan. I wanted to TALK her and have my concerns addressed and questions answered, so I could make the best, evidence-based decision about the treatment. It doesn't matter that I emailed the practice after midnight. The VET should have called me after receiving the message from the Receptionist and reading my email. But NO ONE called me. After I didn't receive a call all day, I called to ask why and underscore the importance of my TALKING in real time, to my Vet. Email correspondence was not adequate! I explained that to the Receptionist. She made excuses for the practice and said she would relay my message to the Vet who was seeing patients. NO ONE CALLED. I had to look up answers to my questions ONLINE in order to make an informed decision about which medication I wanted to give my dog. I called later to arrange to pick up the medication. When I arrived, I again voiced my DISMAY at the LACK of FOLLOWUP by a VET, and that I expected to hear from the OWNER in the morning. Again this was TWO DAYS of no phone contact from my Vet who "supposedly" was "caring" for my dog! Dr Faggioni called the next morning and conveyed NO CONCERN or EMPATHY and clearly did not CARE that I was upset about his practice's failure. His lack of COURTESY towards me and his UNPROFESSIONAL comment, that I should "find another veterinary practice" is the RED FLAG that EVERY person reading this should "GET" from my review! THIS IS NOT OKAY! YOU cannot make it okay simply by reading an employee's narrative from a chart! That cannot adequately convey the issues I needed to discuss. If I could give a "ZERO" star rating I would!

My family and I will always be thankful to White Rock veterinary for their dedication and kindness…read moreto our pets. I highly recommend them not just the front office being nice but also following up once we left. Doctors are also amazing and ready to make you feel at ease.

We called multiple days in a row for an estimation for our dogs vet visit, eventually they replied…read morewith 86$ for the exam. Which would be absolutely fine if I hadn't specifically asked for anti-anxiety medications for my dog. When she arrived at the vet today the total cost for the visit had jumped to an estimated 304$, for included blood tests on top of the exam. I absolutely understand this is necessary, but when I called to ask why that was not part of the estimation the reply was "Not all anxiety medication requires blood testing." I don't understand how a veterinarian could hear that a dog has anxiety issues, and not have any idea that she's going to need testing for said issue, especially after multiple days of calling in to check. Tying it all off with a wonderful bow, by the time I had someone willing to help and didn't see fit to answer all my questions rudely. My partner had already been forced to pay the cancellation fee and barred from returning as well as one of the employees going out of her way to call my character into question. TLDR: I absolutely 1000% understand not all anxiety meds require bloods testing, I also understand that none of them were ruled out ahead of time so it should've been in the estimation. When I called to ask why it hadn't been included the First Lady was very rude, by the time I had someone else on the phone explaining we were banned.

Dr. Paglia and her team are truly A+. If you love your pets and want the best care for them, this…read moreis the place to go. I absolutely love this clinic. Everyone is compassionate, professional, and genuinely cares. I always know my pets are in the best hands.

My dog is not a patient here and will never be a patient here…read more 1. They literally never answer their phones. No I don't wanna leave a message for you to call me back if you're going to be in the customer service business please answer your phone. 2. You are receptionist/vet tech? Is very rude snippety and short on the phone. Not good customer service off the bat. Very offputting. 3. For some reason, they require a $119 deposit just for making an appointment that is four weeks out because there are no available appointments sooner. Why $119 deposit? The receptionist told me is because people do not show up well that's not my fault. That's just the territory you have to venture into when you deal with customer service. Thanks for showing me the morale of this business. I will respectfully pass.

----------------  PROS:…read more---------------- (1) Open on weekends, a big plus. (2) I ran our bill through $443 bill through AI, and it's in the median range for the services we received. (3) Doc and tech were friendly and helpful. ----------------  CONS: ---------------- (1) Receptionist didn't set our expectations when we checked in for about how long we might wait. I think it was about an hour. (An hour or longer wait is understandable without an appointment, but staff should give a clue as to about how long the wait might be.) (2) WiFi password not listed at reception. You have to ask for it. ----------------  TIP: ---------------- Meds are way more expensive at the vet. Have the prescription sent to a pharmacy (HEB does dog meds). We would have saved $100 had we done that.

This review is over due for 2 years and we are not sure if there are still the same vet and team…read morehere. We like to leave the review from our great experience here anyway. In Dec 2023 near the long holidays, we bought a 2-month old kitten from a breeder. We named him "Simba" and just a day after we got him, Simba suddenly stop eating and drinking. As well, he vomited a few times a day causing us extremely worried. We had no idea what happened and scared he might have been poison by something we didn't know of. At the afternoon until evening on Fri, we couldn't schedule any regular vet nearby or even a bit further away. Finally, we decided to take Simba to ASAP Vet: Veterinary Urgent Care since we worried that our very little kitten might have not survived the weekend. ASAP Vet very thoroughly checked on Simba and although the vet said it was hard to say for sure what was the reasons that caused Simba to vomit and stop eating and drinking. The vet helped inject a water ball in Simba's back to prevent him from dehydration. The vet and nurse also helped removing Simba's eye boogers. As you can tell from the photo, Simba had very tough eye boogers and they irritated his eye so much causing him unable to fully open one of his eye. We tried many times, but unable to wipe them off. ASAP knew how to do it by gently combing the hairs around his eye to remove his eye boogers out completely. As well, they provided us some eye cream to help with Simba's eye infections and in just 5 days, Simba eye got back to normally, clear, bright, and cheerful. After this visit, we were able to schedule Simba to see a regular vet at Georgetown Veterinary Hospital, but it was the worst experience. The vet there did a very quick and brutally check on our kitten and then she was repeatedly saying I had no idea. She didn't provide us anything to help our kitten. We didn't think she even cared if Simba wouldn't make it to survive. 3 days after that, Simba still refused to eat and drink. It was a long holidays, so we brought Simba back to ASAP and they injected another water ball into Simba's back and provided us a syringe and liquid food to try to inject the food and water directly into Simba's mouth. Another 2 full days of unsuccessfully having Simba eat or drink, my tear dropped. We decided to gently force and inject the water and liquid food into his mouth. Magical happened soon after that, Simba started to eat and drink by himself!!! You can tell how relieved and happy we were. Soon after that we learned indeed Simba having an anxiety from getting a new owner. Although we knew getting a new owner can be very stressful for a kitten and the kitten might have been hiding and fear, we never imagined a little kitten would be in much anxiety to vomit and stop eating and drinking completely for a week. We were and are still thankful to the vet and team here. Thanks God they open an urgent care for a special hour and during the weekend. Now, Simba is 2 year old and grew up to be a big beautiful boy. Life is always too busy. If we have time, we really want to take Simba to visit the vet and team again. Thus, they can meet the big boy whose life they saved. In short: - Highly recommended - Staff is kind, considerate, and care. - The price maybe a very little higher than a regular vet, but since it is an urgent care, so the price is quite a reasonable price. Not a ripe off for sure. - Clean and Bright and no smells

I highly recommend Patriot Animal Hospital. The staff is welcoming, compassionate, patient and…read moreprofessional. Our first experience with PAH was when we had to bring our beloved little terrier, Tucker, in to be put down. As heartbreaking as it was, they were all so supportive, understanding and respectful of our little guy. A short time later, we brought in our little poodle, Gracie, for a teeth cleaning. She ended up needing pretty extensive work done on her teeth. Dr. Mathiak took all the time we needed to explain everything thoroughly and never pressured us to do anything we weren't comfortable with. We ended up doing everything she recommended and Gracie is like a new dog! She's back to being energetic and playful. If you are looking for a vet, this is an excellent choice!

Love our new vet! We've had multiple visits and a procedure here. Friendly and always follow up to…read moresee how our girl is doing.

Dr. Keller far exceeded my expectations…read more My puppy LOVED the experience, the vaccinations didn't faze her, and the exam was extremely thorough. Dr. Keller spends a lot of time with her clients, and her detailed notes given at the end of the visit are wonderful. She's also extremely well versed in nutrition. She's mobile, too, which is so nice for those with cats or nervous dogs. Great experience!

The absolute best. So much knowledge, compassion, kindness. My dogs love her, and so do I. It's…read morebeen awhile since I first reviewed Dr. Judi. One of my dogs is very old, and she's a big dog. Dr. Judi is helping me do all I can for her. This means the world to me. You cannot go wrong with this awesome vet. 5 stars, more If I could!

I had a great first time experience…read more I spoke to Alexis on the phone a couple times and she was really fast, efficient, and friendly. Connor, the vet tech, followed suit, and was really great. What really stood out is that we got in quickly and we were given a balanced approach to treatment. Dr. Rob walked me through his treatment rationale. We had a real discussion about the best course of treatment instead of the typical take-it-or-leave-it approach you get at most facilities. It's hard to find vets who collaborate with you as a member of the treatment team instead of copy-pasting a protocol and sending you on your way. The pricing was fair as well. I really appreciated the care and attention we got. Been to a lot of vets, this one stood out.

What a ripoff place. Condescending Rob thinks he knows better by give you a jargon to get you to…read moremake and get the most he can get out off your wallet. He charged me $45 for flushing my dogs ears?? $45 for a unnecessary swap when it was clear my dog had a ear infection and when on and on of why the greasy stuff he put in my dogs ear was best. I wanted a prescription that works best for my dog and he wouldn't have it. He even said that Chewis are sailing fake medication so I can get the stuff he sales. After having to listen to his insatiable craving for money sales pitch I decided to get what he said and paid $250 for a visit. Well the stuff he put on my dog make her soo itchy she rub her poor ear to be black on dirt and base on what he said i don't suppose wash this???? Next day her ears so black and red I had to show him that what he put in her was making her worse and he said he didn't know she would've be doing and that sh needed to take responsibility for this rather than accepting his ineptitude. Continue stating that he didn't know she will be rubbing herself on the floor. She is a lab and labs do that all the time rubbing her bodies in the floor specially if her ears hurt and the fact Robert continues to say that ?? It really strikes me how much he plays stupid to excuse himself when the whole world know labs do that all the time. I asking to clean my dogs ears or the crap he put in her ears as they were black in dirt and he said he will do that for free???? But I would have to pay for the medication that I ask him for in the first place. He tried to scold me a few time telling that I have an attitude and to not interrupt him but I was done with his useless information and behavior. I will never come back to this ravenous place that all they want is to make money and being condescending thinking they know better rather than being humanly caring. He was dismissive try to tell me to look for other place and stop him letting him that i would've ever considered coming back to this unprofessional disrespectful place. BE AWARE!!! See pictures of the lousy jobs done after cleaning dogs ears