If I could give NO STARS then I would. I had an awful incident with PetSmart Pethotel during the holiday break. We boarded both of our dogs with the PetSmart Pethotel. It isn't the first time that we use them as it is convenient but my patience was already growing thin with them due their lack of communication or proper documentation within their staff. Registration at drop off is painfully long as if you never provided the information about the pets and immunization, they ask all questions again. Employees don't even know their own policies, I have to remind them that my dogs can't be boarded together as they have a silly breed restriction. You have to remind them to return any remaining food at pickup and leashes and collars or else you won't get them back. All of those frustrating things could be overlooked as I often did until our most recent experience. We were on our way back to Houston when we received a call from PetSmart notifying us that there had been a "small" issue during our cocker spaniels 'exit bath'. Apparently, while clipping his nails they used a grinder which we had instructed them not to use. Despite our instructions they used it and somehow they managed to catch my dog's ear hair on the damn grinder which in turn cut off a CHUNK of my dog's ear off. They did contact me and asked if I needed them to take him to pet ER, so at least that part was handled properly. I just can't comprehend the disconnect in communication where they asked if I wanted them to use a grinder and I said no yet they used one. Then they were so incompetent to hurt and mame my beloved pet during what should have been a simple bath. Needless to say my dog is traumatize and currently has a large bloody scab on his beautiful ear. It breaks my heart to see my pet in pain and uncomfortable when he shakes his ears he helps or if he scratched he cries. Please don't take your pets to PetSmart unless you want to get them back in pieces. read more

I called this morning to schedule grooming for my golden boy Kyle. Gabby who helped me was absolutely wonderful. Great example of patience and customer service I know my Kyle is in good hands with Gabby!!! read more

This Petsmart Hotel needs to either discontinue their "Pawgress Reports," or stop lying on them. I commend the young woman at the front desk when I checked my dog out. She was honest with me and made sure I knew that my dog had not defecated at all during her stay. Luckily, it was only from Friday evening to Sunday morning, but you can set a clock to my pup's voiding routine!! This is totally unlike her. Imagine my surprise when I got home and read the idiotic report that said she "took care of business." If I may quote, the staff notes read as follows: "M**** enjoyed her stay with us! She was a bit slow to eat and had no issues." Why bother? Meanwhile, kiss that $86 goodbye. I could've just left her at home, by herself. I know this isn't the end of the world, and my dog is fine, no worse for the wear. I just refuse to tolerate lies, especially under this guise. I know time management in retail stores can be difficult but this is not a proper solution for that issue. I've made my complaint at the corporate level. I expect I will hear back from them soon. However, my dog and I will not darken Petsmart's door ever again. If they're willing to lie about something like this, what on earth do they do when it really matters? read more

I took my Golden Retriever here for a 4 day stay. THEY NEVER ONCE TOOK HIM OUTSIDE TO GO TO RELIEVE HIMSELF!!! I was aghast. I would have never thought that "walking the dog" meant walking him around in a room with a floor painted green. My dog is well potty-trained, so he did not pee or poop for 3 days. When I picked the poor soul up on the 4th day, he couldn't even make it out of the store before he started pooping. HORRIBLE!!! Pet hotel? NO, this was pet jail. I will never take him there again. read more

My fur babies have been coming here since their first grooming. Gaby Bergman is the best. She always does a great job!! Highly recommend Gaby! Check out the before and after photo of one of my babies. read more

PetSmart - Pet Groomers Near Me - Sugarland, Texas

We had been boarding our dog at this Pet Smart location many many times in the past. We also utilized the veterinarian services at this location as well with generally good customer service and were pleased especially since the store was located one exit down from where we live. However, the past couple of times we had brought our dog to their location for boarding we were told after picking her up that she was aggressive and that if she continued this behavior they would ban her from the pet hotel. We were so surprised because in the past she was always brought back to us with smiles from past associates and we were often told she was so sweet and loving! We noticed changes in personnel at this Pet Hotel location and I attribute this type of treatment to perhaps this reason but nonetheless because of this "rudeness" that we experienced the past couple of times we have kind of soured on the idea of doing business with Pet Smart. What even made it worse was when the store manager was called over to speak with me personally about my dog he seemed so aloof and indifferent to me. Did not say one word and I left that store feeling angry and discriminated against. For me to make that type of bold statement takes a lot! Generally I would not voice my grievances but in this case I feel so strongly about the way I was treated. So my advice to anyone who may decide to bring their dog to this Pet Hotel. Caveat Emptor!!...Let the buyer beware! The only reason I can think of that my dog would be labeled aggressive is because she was either neglected, not fed, treated badly or abused. At least the past couple of times that we brought her there. As I said, in the past we never had any issues before. She was always treated well at the vet clinic and the pet hotel. I suspect it was maybe change in personnel or management that left us feeling discriminated against. Afterwards I did a search online for other boarding facilities in the Richmond/Sugar Land area and found a place called Animal Inn that is one of our options. For one thing their prices are lower and their facilities seem nicer! We have not brought our dog there yet but next time we leave town we probably will! I addressed these concerns to a regional manager and was called back from another store manager who was generally more sensitive and receptive to my concerns about the way I was treated but in a sense the trust that I had with Pet Smart has been violated and I feel very hurt. For anyone who knows my dog she is very loving and kind. Has never exhibited any aggressive behavior that I know of and even the Vets at Bansfield always loved seeing her! So to be treated this way by the Pet Hotel staff and management was quite out of character from the past experience we had. My thoughts and feelings...Take it for what it's worth. But if thinking about a place to board your pet check online because there are many options other than Pet Smart. We just never did because we felt we didn't have too. But I guess Pet Smart decided to be more "selective" in who they allow in their Pet Hotel. read more

Don't board your cats there! They will refuse your pet to stay, even if we have been going to them for about 10 years now! Just because 1 of my cats wasn't cooperative in getting her collar off. If you had a change of environment, you would like to have a chance to adapt to it first. The store didn't give her that time to get a feel of the surrounding. The staff Amanda and self claimed manager. Jabari, just said no to my cat. They didn't even bother to check in their system to look at my cat's previous history with them. Don't bother or consider to board your pets there! Look somewhere else as the others have a cheaper rate, Petsmart rate is always too expensive! Don't know why I was even loyal to them for that long. read more

I go to Petsmart simply because the walmart near my house does not offer a better selection of products. I would not agree with Petsmarts prices, but it was a very quick settlement to buy there as my new dog was coming home very soon and I did not have time to search around for each item. I also tried to inquire about some minor health questions at the Bansfield clinic, and the nurses there chose to ignore me until I stood at the counter and stared them down. In the end all that waiting was for nothing, because they simply told me to bring my dog in and they'll answer questions then. I would also note that they are severely understaffed. You'll have to try your hardest to find a salesperson who will help you because they are barely any in the first place. All in all, if you can find a better pet store I would suggest you go there...and also tell me where it is so I can go there too. read more

Grooming area has gotten worse and worse over time. I will not be returning with my boxer. After one bad outcome, I still sent my boxer there two more times and it was still horrible. Not worth wasting $68. Found a place even closer to home that does it for around the same price. read more

can I give any place no stars?! I been coming here since I moved back to Sugar Land, because there is not many choices around me for dog grooming. They have no desire to help any customers and are super rude all the time. ( Been here at least 10 times since I moved back) My final draw was booking an appointment for a bath for my dog. It went through and I got a confirmation. I drive to the Petsmart! They said they were short in hands and could not help me at all.... and gave me a blank stare. I asked if I could leave him there and I can wait... My appointment was 7:00 pm and I got there at 6:00... I rather be early all the time. The lady in the grooming salon basically told me to just leave... I said I understand if you guys are short in people! They should of been able to block times on the computer or BETTER YET call the few people that booked it online, so they don't have to drive there and be disappointed. Next, I felt like my case was treated to lightly. I walked in and basically told me to leave and come back tomorrow. I asked for a manager to discuss this situation so it wont happen to anyone else either. Time is precious! He was no help, probably a new manager. He just said computer error... It is new and there is nothing they can do about it... Well good luck with your store! I understand there is not much choices around here, so please call them to make sure with any grooming schedule.... read more

Well I used to take my dog here for years to have him bathed & cut, but the last 4 times have been taken him have been nothing but problems. They forget to do the routine things that need to be done and I end up having to go back (I don't live too close). I have to remind them to clip his nails because once his nail got so long that it got caught on the cage there & was pulled off! The last time he went THEY FORGOT TO BATHE HIM! Enough is enough...not taking him back! read more

Petsmart grooming salon is the only groomer we have ever used for the past 5 years! Jewel is hands down the best with all three of our dogs!!!! Highly recommend Jewel or anyone in the salon! read more

I recently took my border collie mix to the PetSmart in Sugar Land (just off 59 near Hwy 6) seeking a good grooming. His coat was too heavy for the summer and he was shedding a bunch. I had my dog with me, stopped by to make an appointment, but I was able to leave him at that time for a full grooming instead of coming back later. I went with the big package, including nails trimmed and teeth brushed. Mandi was the groomer and she seemed very confident and experienced, which made me feel at ease. The grooming room looked very professional. Still, you always wonder after leaving your prized pet with somebody for the first time. I returned four hours later and my dog was transformed! He looked incredible. I was very happy. I had taken him to an independent groomer before with just average results. After trying this PetSmart, my dog looked like he was ready for a dog show. He was also ready right on time. No waiting. I was especially impressed with the way Mandi shaped his very furry tail. It was quite professional looking. I know it took a lot of work to clean my shaggy boy up. I can honestly say my dog has never looked so good. I will be taking him back to this location the next time he's in need of grooming. Thank you Mandi, and thank you PetSmart, from both me and my furry pal. read more

Bought a sweet little Syrian hamster from them. Asked the employee--who, in hindsight, didn't seem entirely too educated on rodents, recommended me an unhealthily small cage for the animal, and ended up dropping a robo-hamster on the floor and I had to help chase it--if the hamster was too skinny because, to my knowledge, hamsters are chubbier animals. She said he was completely healthy and he was just skinny because he was young, despite the fact that I could feel his bones, and so I assumed he was just naturally skinnier because he was young. I connected with him immediately, so I got him. Three weeks later, after constant and thorough care by me, the hamster died. Not being as educated as I admittedly should have been, I was under the impression he was okay (because I was told so) and that I could help restore his weight as he grew with a more dedicated diet than the store provided him. Not only is it disappointing that the employee who helped me was clearly uneducated on the animal, but when I called to tell the store what happened, whoever I spoke to (a man, a manager I think) didn't even so much as apologize, but simply took my name and number and promised to contact me, but never did. From now on it will be hard to convince me that they hire educated and qualified individuals to inform customers on their animals and take proper care of them. read more

You have to stand line while the lady in front of you tells the manager that she wants 5 dollars off even though its only off adult food while she is purchasing puppy food because her dumba$$ dog eats puppy food even though its an adult. And they make no effort to open up any other registers. There is a reason why I don't come here until hekk freezes over. read more

Im very upset.. I took my dog for a bath and gromming and worst experience ever..never taking my dog there..horrible hair cut and worst of all i had to pay full price $$ read more

Nice store with friendly employees. Lots of animals available for purchase or adoption too. Sign up for their rewards program to save on your purchases, and they will also send you sale information via email too. read more

This is my chihuahua's third visit to the salon (59S, Sugarland) I am very satisfied with the service there. The groomers are very patient and friendly and they remembered Franko's last visit! He looked so cute when I picked him up!!! read more

There are two reasons why this location gets a review at all. 1 - its location. 2 - the staff is friendly.....buuuuuut.... We brought our cat in for an overnight stay night before last. We left our carrier with the staff - which I thought was odd - and I'm pretty upset that we did. When we picked up our cat, the staff was friendly and said he had no issues during his overnight stay. I didn't realize, until I arrived home, that one of the ends was completely soaked in urine. Cat urine has a strong ammonia smell and this was NOT cat urine. It smelled like straight dog urine. Our carrier is cloth, there is no way for us to clean it and get that smell completely out. Plastic carriers would be much easier to clean out, but we do not own one of those. Upon calling the Pet Hotel, the lady who answered the phone - Bridget - was very friendly and apologetic and said that she would have the manager call us today(11/10/16) to talk about what happened. The manager called and spoke to my husband and said that the carrier was never placed in an area that a dog could urinate on it or where urine could get to it. Maybe a dog didn't directly urinate on the carrier, but it is a possibility that it was set in some urine - which they say that's not possible. They offered no course of action and just told my husband that there was nothing they could do. Now we are out a very expensive carrier because we had to throw it out(it smelled so unbelievably bad) - those things are NOT cheap! - and we will never board our animal at this location again. Our cat is fixed, has never had any issues with urination, has never urinated in/on anything - the carrier was also wet on the outside, not inside, had no potty issues during his stay(according to the staff) - so it is not his fault. To tell me that there is nothing you can do - that's an outright avoidance of responsibility. I don't own dogs so where could this have come from? It didn't just magically appear. Thanks for the stay and the staff was friendly, but we will not be boarding our animals here again. I will also strongly consider taking our business to another store. Customer service should be your number one priority. To say "There's nothing we can do" is completely asinine. read more

I am new to the area and needed a place to board my puppy while on vacation. I called a few places that were highly recommended; but they were full and had a waiting list. We called Petsmart and found out that there was a pet hotel at the Petsmart in SugarLand, TX. We were gone 4 nights; paid $129. I was disappointed when I picked up my pup. She was wet and I quickly realized it was urine, she was shaking, and very thirsty. She was covered in urine, so I had to take her up front to the grooming section to get her bathed before I could put her in my car. Had to stop at a gas station and get a bottled water to give her water because she was panting and so thirsty. I will never use this service again. Kristan P- Katy, TX read more

We love this Petsmart grooming salon and the store and all the employees! Everyone is very friendly and knowledgeable about their products and pets! read more

My dog came home bleeding! I brought my dog in for grooming last week. Normally it would take about 3-4 hours but around hour 5, im wondering why i havent been called. Finally, i get the "your pets ready for pickup" call, text and email. When my husband picked up our pet, his tongue had been cut! What type of incompetency causes this? They said he was taken to the vet who stated it was nothing that could be done. Well of course the vet could do anything without my consent. Even to suture the tongue closed, my pup would have to be sedated. That cant be done without consent. Nobody called to say theres been an accident. In fact nobody has even done a post procedure call to check if he's ok. My dog was sent home bleeding. I took my pet to his vet the day after who said unless he's sedated and the tongue is sutured, there's nothing that can be done and that his tongue would heal with a split. Needless to say, i wont be returning back there for ANYTHING. read more

I love going to my neighborhood Petsmart. All the employees and management are always so helpful and eager to assist their guests.A big shout out to Christian who took the time to catered to my needs and helped throughout my visit there today.Cant thank you enough how much customer service goes along way! read more

Brand new pet owner, and I was clueless! The staff was patient, courteous, knowledgeable, and lighthearted. This was my first visit and cashiers and grooming staff have assured my return. read more

I love this store shop here all the time and use banfield. Took my puppy to pet hotel for one day literally about 4-5hours and the next day my puppy was covered in fleas. My boyfriend and I literally saw one flea after the other and before I brought her there was was perfectly fine cause she got groomed a day before the day after I picked her up was when we realized she had fleas and my Dr said it had to be from pet hotel. I'm not sure how they clean or what bed they used for her or what dogs played with her but they need to start checking to make sure owners not only are up to date on vaccines but are up to date on flea prevention. I don't think I'll take her back at all due to what we went through I mean flea eggs medium fleas and huge fleas crawling all on my puppy so sad. read more

This PetSmart was very professional and timely and courteous. You guys take very good care of Brooklyn Glover.

I have shopped at this location for a little over six years now, and until today, the service was fine. About a year ago, I had to start buying prescription dog food (Prescription Diet) so I began paying double what I paid in the past, and I had to open an account at Banfield since the prescription was through my vet. On several occasions, until I was able to register through Banfield, I was allowed to purchase this food using either my DL# or phone number in place of the prescription number. Ever since then, I have entered my Pet Perks number each time, and presented my prescription card (because you have to carry it with you every time). Well God forbid I changed wallets after 5 years. I was told it was STRICTLY against their policy to sell prescription food without a card, even though they should be able to look at the Pet Perks purchases over the last year and see that I've purchased it every month. The manager, Justin, told me he wouldn't be selling me the dog food without the card in hand. He said I have to enter a number and you DON't even have a number. When I explained that they had used alternate numbers in the past, he informed me that he wasn't THAT manager, and he would not be making any exceptions. Well Justin, good for you for sticking by your policies that have clearly not been followed in the past. For that reason, you have lost a customer of 6 years who will gladly order my $90 food elsewhere. I mean, is there such a demand for outrageously priced prescription dog food on the black market? I don't CHOOSE to pay double for the food my dogs need, but I happily do it if it's what's best for them. Well now I'll happily spend too much for dog food somewhere else. read more

Crooks! Took my dog there for a basic bath and nail clipping. When you check in they ask you what you want and you initial the paperwork. Well they add services to the paper and when I questioned why the price had doubled they said that they misunderstood what I requested and that it looked like I initialed by the request for additional services. I was in a hurry to get out of that stinky place so I didn't argue much. The people that work there look miserable and are not very friendly. My dog who usually loves to get groomed couldn't wait to get out of there either. read more

Petsmart grooming salon is awesome! All the groomers are super nice...Gaby is our favorite! She does an amazing job with our maltipoo- and our maltipoo loves her! We've been coming here for years and have never had a bad experience! read more

I was pet sitting for a friend and volunteered to take her dog to get teeth cleaning. I called to make an appointment and was told I didn't need one. I verified because I live an hour away. Once I get there I am told appointments need to be made a week in advance and they can't see me. Staff was rude and unhelpful and gave both my friend andbi the incorrect information. Never again. read more

I came to this location for the first time yesterday for my new puppy and I received very good service here. The cashier, the floor associates, and even the manager Justin were all very helpful and friendly. Will definitely come back again. read more

Grooming- Petsmart in Sugarland Tx are a volume grooming establishment. If you are particular about your pets hair cut then this is not the place you want to go to but if you just need a quick trim the wig job done on them then this is the place to go but you may not be happy about the results .....You are better finding a vet who does grooming as they pay special attention to detail. Petsmart however does have better deals, is cheaper has wider selection than Petco..... read more

Cheated and told must get "pawdicure" package when all I wanted was nails grind. $19 and did NOT get rest of "package" of cologne spray or bandana - grooming is a ripoff. read more

I like Pet Smart. This place is a bit crowded and is messy. The doggy play date section was crammed with dogs and it did not look like they could get much exercise. I would not put my dog in that room unless it was there or an over-heated car! read more

Grooming Salon staff need to be quicker when addressing customers AND not try to scam them over! We went in on a Saturday EARLY to get a nail grind for our Doberman Pinscher. By the time we were addressed and she started putting us in the computer we had been there for over 15 minutes. There was only 1 other person in the waiting area besides myself and she was addressed as soon as she walked in, which I might add was AFTER I had been standing there forever. For some reason the girl started making us a new account even though I told her 3 times we already had one under my last name (Which I then had to spell for her 3 times, I think she was on something). She glanced at my dog's nails, told us they were too long to grind and tried to tack on an additional fee of $20 to cut and THEN grind them (This $20 plus the $12 to grind- OUTRAGEOUS). I just told her to forget about it and walked out---took that money and bought my own grinder to do his nails. They weren't long at all as we get them done every 2-3 weeks, so I'm not sure why she was trying to charge us extra. I'm never stepping foot in Petsmart again due to this experience. read more

I always find what I need and the times I've needed help, the staff went above and beyond to make sure I got the right items I needed for my pets. read more

I brought My dog in as a walk-in to get his nails clipped and was appalled at the attitude of the groomer as I watched her through the glass while paying at the register. I personally observed her frustration, rolling her eyes, and obvious impatience as she worked with my already anxious pup. Maybe she was having a bad day. Maybe she is that way all of the time. I don't know. She had no business working on any animal especially those who are nervous about being there in the first place. I went back inside the salon and told her to get him off the table. I will not be returning to this salon for any service ever again. We have 5 animals and spend around $500 per month in this store. We are taking our business elsewhere for ALL of our pet needs because of this experience. read more

Everytime I come to this location it is very gross and not clean. There is always dog pee or poop everywhere and the store always smells. The restrooms are never clean and they never have soap or paper towels. My wife says that the womens restroom is worst than a gas station. She says that there is also never any soap, toilet paper, and/or paper towels. She has told me on several occasions that the stalls our either broken or have blood and poop in them. They're never clean and can not even provide them a sanitary napkin trash for her feminine products. I do not understand how they can be so cheap as to not hire a cleaning service to keep their restrooms in good conditon for their customers. Very disappointed in this location and their management. They also need to read up on their animal husbandry for the reptiles. If they had any knowledge they would know the pine shaving are not good for snakes. and their fish tanks our worst than walmarts. This location needs major helpand better management. read more

Do not get a serious cut here! I have been twice with my 10 month old shih tzuh and that will be the last time i go there. I made an appointment at 11am and was told that it would take until three maybe later. Of course 3 passes and im sitting an hour to wait. When i get my dog back he is completely UNEVEN and shaved down to his skin. Then we get home and i see blood on my carpet and all four paws are bleeding. She even cut off some of his paw on his back foot. I understand mistakes happen but for them to just let my dog leave with me and not try to put some ointment with the friendly vet staff there or make me aware of what happened, i had a sleepless night. So today he could not stand on his legs, laid down the entire day and shaked. He is so traumatized. I took pictures and will be posting them. I do not want anyone to have to go through what we had too. I suggest having Aussie pet mobile come and be there too watch. Animal cruelty was what i experienced. Now my dog is on antibiotics and pain killers because of a hair cut. read more