Dropped by to get my buddies a new bag of food...lots doggies out in the Aisles today

They have always done a good job grooming one of my dogs with super friendly service. As my dogs are now older and one has a bad hip and hard to move around, I decided to try a mobile grooming company to make it easier on all of us. After setting an appt. with Surf Doggie Mobile Grooming and getting stood up by them and treated rudely, I went back to PetSmart and again I received great service. I wish they had a mobile service too!!! I'd recommend them for sure and so much cheaper than many other places I've checked. read more

Had a terrible experience with Baseline Animal Pet Boarding & Grooming (filtered Yelp review which is now going to RipOffReport). Complete opposite of my experience here. I actually chose local instead of the box store because I thought I would get better service. I was proven wrong. There is one person who is able to groom cats so appointments were limited but I didn't have to wait more than a few days to get in. They were quick, affordable, and professional. You may read bad reviews about box chain pet groomers, but that definitely doesn't apply here. read more

The worst place ever, I took my mini hamster to their vet and they lost him, and they told me we can give you a new one and you will tell your kids that our hamster got in a trip. PLEASE DON'T TAKE YOUR PETS THERE, their excuse was he is tiny, because usually with bigger animals they can see them so that happens very often. read more

My dogs love this place ! Every time we go... They get a treat of some sort and balls! I get my bull dog food here in a big 60 lb bag. Only place I found that carries this brand in bulk. Then I have German Shepard and her food is here too. Royal canine. Plus I bring em to get groomed and I also get my turtles food and filters here. Everyone who works there is so helpful and friendly... I don't think there's a time I have been there where someone is rude... They all love animals and apparently what they do there. I can't stand for my dog (boy) pees on every corner but there's always paper towels and sanitizer. But no judging and that's why I will continue to come here. Great coupons too online or store. Plus this month of October I was in with my dog and took a Halloween prop pic with my dog and it was free. read more

Came to get our doggie girl a new pet bed. She's gotten way too big. Great place to get your pet needs and grooming, adopt a pet, birds, fishes, reptiles, cats. The workers can answer many of your questions regarding products or your pet needs. read more

I only come to petsmart for my lizards needs because I think cat stuff is too expensive. I bought a baby bearded dragon from here and he is growing super fast! The store is clean and the employees are friendly! It's nice to walk on and they ask me about my pets specifically. Makes shopping there more comfortable. read more

Great service, someone is always there to help. You can find many products for you pet here, and they have a grooming service in the back.

Today I visited the store with my kids to get some fish. There was nobody helping anywhere on the floor so I went and asked at the front can somebody help me. She said she'd be over there. (Tiffany). She came over already irritated and with an attitude. I actually had questions about the fish, and every time I cone in here, they answer every question I have. She did not want to do that. I asked her was she in a rush, she said yes she has to get back to the other customers. I told her I was a customer as well and I would like to be helped. After I got two plecos, she asked was there anything else. I told her yes, I want two cichlids. She asked me did I need More time, I told her no because I had already been waiting and I didn't want to keep waiting, I would just take four Cichlid fish. I walked to point the fish out and she walked away. This lady was extremely unprofessional and rude. And then she sent another employee over to help me. This didnt make sense, I said I was not done being help that she rudely walked away. Her name was Tiffany and she said she was a manager when I asked for one. There was no apologizing, she didn't even ask me what was the issue. It was ridiculous. But it was a blessing because the lady who helped us after work completely nice. She made it a good trip for my boys, and she actually informed me on the fish I was buying. Her name was Peyton. And she was the one who actually apologize for my bad experience initially. She listened, asked me which fish I want it, and was patient. I don't even understand how Tiffany would've been able to get the fish out of the tank and she was so on edge read more

Since I've moved to Rancho this is the chosen Petsmart for my pup. I choose petsmart because of the convenience to our home, if I lived a little further I would still come back. The store is always clean and I'm greeted when I walk in, especially when Zeus comes with me! I do not use any of their grooming services, but my neighbor does and says they do a great job in that dept. as well. read more

I absolutely love this petsmart. I go here for everything I need. I have three dogs and it gets expensive with dog food. They always have the best prices. My dogs love Innova salmon and herring. The service is always great. They are always helpful if you can't find something or ask about products. read more

Went in the other day to pick out some new stuff for my puppy and one of the trainers came up and asked if I needed help. He stuck with me the entire time and provided great info I needed to know. Their store is huge and have a lot of items for animals. I love this place and will be making this my regular spot for my dog. I don't know how the hospital is here but I will soon find out. read more

Everyone there is so nice, and helpful, and we got lots of support after adopting a new member of the family from the shelter. We took him for the free half hour training session that came with the coupon book we got the first time we went in, and it was really a success!!! Cheyenne was so helpful and spent extra time with us and stayed late to be sure we had the hang of the training she had gone through with us. Thank you Shyanne, and we will see you again!!! read more

My husband and I have been taking our dogs to PetSmart for the past couple of years for classes and grooming. The employees are all friendly and helpful when you're looking for something specific like dog food or even when looking for a local pack walk. Both of our dogs have gone through Puppy and Intermediate classes with the same trainer Shyanne who is excellent with our dogs and every dog that has gone through the classes with us. We have 2 Whippets who were a handful but learned socialization as well as obedience from these classes. Well worth the time and money spent which was extremely affordable. We've learned a lot as pet owners on how to discipline and care for our dogs. Big thanks to the Rancho PetSmart! read more

I was very very upset about the service I got. I called yesterday and booked a bath for my puppy ( I bought Petsmart Puppy Guide and it has a free bath). Once I got there and told the groomer Triston, she was not happy and told me: next time you make an appointment for a bath only, you have to say it so they don't call a groomer to do it. Really??? If that is important then the girl who I talked when making the appointment should ask if it was a bath or a hair cut. DO NOT LECTURE CUSTOMERS what to say when booking for grooming as I don't work for you, and she has the audacity to say it twice, like it is my fault that she is there wasting her time ! 3 hours later, she gave me a bill for adult dog bath and told me my dog is 6 month old, no 5 month old . How do you come out with that???? Then she asked me for a birth certificate, really???? If so why didn't she mention it at the beginning of the service or when I called 3 hours later to ask her if my dog is ready for pick up???? I told her I was going to use the Puppy bath coupon from the Petsmart booklet that I bought. Oh, how much did she care for my little 5 pound puppy? Even after the service, she kept calling my little girl, "he". In the pawgress report it says: " He is very nervous, bring him often and he will be better..." After the bath my puppy didn't smell nice. She is scratching non-stop right now. I guess the groomer washed her with HOT HOT water instead of warm water and used no shampoo. I applied a little bit of Spritzer & conditioner all over her body and she stopped scratching finally. I will NEVER NEVER RETURN TO PETSMART AGAIN, I'm insulted by the "service" we got. I would NEVER recommend this place to my friends. * The Manager did listened to my complaints, apologized and honored the coupon but too bad they have a groomer like Triston..... read more

Staff and employees are helpful and knowledgable about specialty foods available through their store. They recommended Blue Buffalo for my Golden Retriever and I can say it has been a great choice. Highly recommend this store for anybody who has a pet and needs items for their home. read more

I have been taking my dog to this location for over ten years. We had an appointment. It was a new associate. Instead of the $80 i pay consistently, which included either the top dog package or extra brushing, she quoted me $125. The first conversation was "his matting is not that bad" turned into "well it's because he is so matted." This is after i declined the upgrade to the Chi line of product. Im sad because the groomers there have always loved on my dog. Time to move on. read more

I took my dog to get groomed at this location. I had an appointment at 11pm. They didn't start my dog till 1:30 and I picked her up at 4. I don't understand the point of an appointment if they did not start till 1:30. The girl was so rude to when I asked why it was taking so long. Very bad service. read more

Great place, this Petsmart always seems do have a decent selection of clearance items on toys. Also they tend to have a lot of good discounts on some of the dog food brands. All the employees here have been super helpful every time I have been here. read more

Greeted by customers when I entered, friendly service... My items were in stock.... Associates care about myself and my animals. This is my go to place... I have reptiles and a fish tank, everyone in that department is great as well as cashiers checking me out. Great place to get my meal works and crickets :) read more

Do not get your dogs groomed here unless you want the workers to pull on your dog's arms and treat them roughly. My friends and I were watching the workers groom the dogs on September 25th at 7:30 pm and two female workers were handling the dogs so roughly and it was obvious the dogs were scared and the workers were treating the dogs horribly. Please if you care about your pets, do not get them groomed here. read more

Groomer here cut my dog twice, once on her foot (which was actively bleeding) and once on her neck. They denied they cut her and then refused to finish cutting her hair. I left with a half shaved dog. It was entirely obvious they cut her because I pet my dog everyday and she's indoor only. This place is absolutely ridiculous. Won't be going back again. At least take some responsibility!! read more

We took our Maltese in for grooming over the weekend. We requested a puppy cut (quite popular) and received a "buzz cut". The worse cut we've ever experienced. Good thing his fur grows rather quickly, he should look somewhat normal in three weeks. We'll stick to dog food purchases at PetSmart, Rancho Cucamonga. read more

Make sure that you check that you received everything that you pay for when you request a package. My dog (Maltese) was supposed to receive a teeth brushing in addition to a complete shavedown and filing of her nails. I brought her to the vet the very next day and the vet took a look at her teeth and said that they were in terrible condition. I paid an extra $27 for the grooming department to skip on the teeth brushing. Have to seek a refund now. read more

The girls at petsmart are awesome with my dog. My dog has been coming here for the last couple years and they take very good care of him. Recommend this location and Jess is an awesome groomer. read more

Used to come hear for many years and always had good service from Liz or Jennifer the groomers here now are horrible!!! No one cares!! Will not be back!! read more

I would not suggest for anyone to take their faithful doggy friends to this site for grooming. I had such a bad experience with them. My doggy is not neutered and I let them know this; I wanted them to cut his hair short because it was the beginning of the summer. Will they did shave him to the point that they shaved his skin from his testicles. I was so upset needless to say! My husband wanted to go and take care of business his way if you know what I mean. I will not step into this store ever again. NEVER EVER TAKE YOUR LOVED DOGGY TO A PETSMART!!!!!! read more

The reason for my 5 star review is Taylor who took all the time to help me out through my shopping process and answer every single question about every brand in details. Amazing product knowledge and great customer service. read more

Unless you request express grooming service with a $12 surcharge, they lock your dog in a dirty kennel for 2 to 3 hours before grooming your pet. I would prefer a root canal or IRS tax audit over dealing with their inept customer service. read more

Worst customer service. Manager will not help customers. Worst pet grooming. refused to trim our Yorkie.

Pissed. Tried to schedule a grooming appointment for my dog and the receptionist said she'd call me after she checked with Banfield to see if my dog's shots were up to date. I had given her my contact number which she used to look up my pet's info and found. She never called back to say there were any issues. When I get to the groomers, she then tells me she tried calling me to tell me that she found out that my dog's shot's were not up to date. The receptionist used a totally different phone number. Ugh!! I will never seek grooming services at this location again read more

Bought a fish tank here in February as a Valentine's Day present for the wife and was excited to set it up... I notice the glue was put on by an amateur or someone lazy and really didn't care what it looked like.. Also I found extra strings of glue through out the fish tank you know the thin part like melted cheese when you pull on it.. So what I thought was also glue turns out to be a crack!!.. Only reason I know it's a crack is because it is getting bigger.. I notified petsmart and turns out the 60 days just passed and I'm stuck with a cracked fish tank that was a lot of money.. I shop for all my fish needs and cat supply's here and that will end.. Online it says 60days or bring a California ID no hassle returns.. I can say that it is my fault for not noticing it was a crack sooner but still what a bunch of junk for 100 bucks.. Now I have to start over somewhere else looking for a fish tank.. I was actually looking at a big 65 gallon at petsmart.. Not now they can't be trusted in my eyes.. read more

Love this store. Took puppy classes here with dog trainer, Zach Hill. He is an awesome trainer and his class was really fun to take. He was so patient and positive with my dog and he really knows his stuff. I'm looking forward to taking the intermediate class with him. If you live in the area and need a dog trainer, I would recommend Zach. read more

Customer service is always 50/50 you never know what your gona get this last time I went I asked a worker if they knew where a item was and they said that's not my job I just work in the back .. read more

I really love this store. The staff is so friendly. First of all I bring my dogs to the banfield clinic and they are always so kind to dolce and chloe, they call to remind me about appointments and always call following a visit to make sure the pups are doing well. They get all of their shots here and teeth cleaning too. As for the outstanding employees, zack is a great trainer, jamie at banfield is very sweet and the manager, I believe his name is poet was kind enough to walk us through the store when we got our puppy chloe to help us pick out everything she would need, bowls, collar etc. The puppy kit, priced at 20, got her a free bath at the groomers, free bag of dog food and savings on her bowls, leash and much more. I purchase dog food and treats here too, and they have a great selection. I love that they have adoptions here on the weekend too. All the employees seem to be animal lovers and they always take the time to greet dolce and chloe, which I appreciate. read more

I've come to the grooming salon for my two dogs here a few times. I would say they do a good job with grooming but the employees' customer service in the salon definitely needs improvement. I had the hardest time trying to schedule an appointment with one woman over the phone as she constantly mixed up the days and times for my appointments even after confirming them with me. There were available appointments shown online that she claimed were nonexistent, which makes no sense. The online appointments should coordinate with the in-store appointments. After keeping me on the phone for 20 minutes (having difficulty finding me in their system, insisting that I only have one dog when both were literally there 2 weeks prior..so much confusion for no apparent reason besides she was not trained properly on making appointments) she still gives me the wrong appointment. I get an email confirmation for the wrong date and time once again. So I call the day of the appointment & the same woman answered the phone to tell me that the appointment was moved up an hour and a half earlier. When was I going to be informed of this? No call, no text or email. If I didn't call on the day of I would not have been aware and probably would have missed the appointment I scheduled that came with so much headache and confusion. This location really needs to work on training their employees properly because this was pure ignorance. I'll stick with Ontario Petsmart for now! read more

I have already reviewed the grooming salon at this location but today my review pertains to the personnel working the registers. Because of my animal loving son I have been here quite often this summer. We have spent quite a small fortune here while trying to start a cool aquarium but lo and behold it was harder than we had imagined. So needless to say our fish did not survive and we had a lot of supplies and money down the drain. I didn't want to let the money go to waste so even though I highly doubted we would get out money back especially because I had only one receipt when there should have been like 3 or four, we go in with our used items. Diane was initially the first person I spoke to and she told me we could get store credit for the stuff without the receipt and cash for the stuff with one. Jazmin was the cashier who helped us and she was kind and patient to my son which of course is always my concern as my little pet lover has tons of questions. All in all I ended up getting back all my money even on the stuff that was used. Much to my chagrin we didn't even walk out the door with it as we had to re-use that cash for our next project, a lizard lounge!! Thanks so much PetSmart. We are definitely happy and loyal customers! read more

We took in a yorkie puppy who was very dirty and had long hair all over her face and needed to be cleaned up. While shopping for puppy supplies Diane (store manager) asked if I needed any help and proceeded to spend the next 20 minutes with me shopping and answering all of my questions. She helped me pick out puppy food, a harness, bed, brush, bows, shampoo, etc. We also had Jennifer in grooming clean up the little puppies face, trim and detangle her bangs and put a cute bow in her hair. I think this location is great and the people just made it perfect. Thank you so much for the extra attention and welcoming atmosphere. read more

Very unprofessional people running the Cats In Need adoption center inside Pet Smart. My mother and daughter went in to adopt a cat and half way through the application process were told "You won't be adopting any of our cats". They apparently only allow their cats to be kept indoors only. So when my Mom told them that in the past her cats have always been allowed inside and out , she was very rudely told the above statement. If that's their policy that's fine but there is no need to be so rude about it. Needless to say my 5 year daughter walked out in tears. read more

closest pet store to my home. grooming for my lab is the cheapest. associates are very friendly and helpful. it sucks that petsmart doesnt have a points rewards system because i spend so much money here but the coupons they give out for everything practically gives you your money back. i would recommend getting the puppy coupon book because that will save you a lot of money. unfortunately i didnt know about it when i got all the things my lab needed (ended up spending over $300 on the first visit but i see it as an investment!) im a sucker for the sale/clearance items. cannot pass up anything under $2! my lab is enrolled in the dog training classes right now and we have to repeat it because he didnt pass the first time but its ok since he will get to meet more dogs. read more