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    PetSmart Grooming

    2.2 (33 reviews)
    Open 7:00 am - 6:00 pm
    Updated a few days ago

    Services - PetSmart Grooming

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Grooming Photos

    From this Business

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    Reviews With Photos

    I love the Pooler Petsmart. The staff is friendly and helpful. My daughter and my G-baby (Fendi, the American Bully) are visiting. We went to Petsmart to buy G-baby a Halloween costume. We found the perfect costume and she looked adorable.

    My dog's blood trail

    I took her to Petsmart, they said she didn't like her nails cut, although she's had them cut other places. When I pointed that out, Melissa said she'd do it on the floor. Didn't bother to mention that she cut one way too short, so now she's bleeding all over! Never again. Poor baby

    Christina did a great job grooming my Sheepadoodle! She was well over-do for a haircut and was matted in places. She came out looking perfect!

    Uncut body hairs
    Kenyatta B.

    On a trip to Savannah, to visit my family I decided to pamper my pup. So I called around and to my luck Petsmart had a 5:00 appointment for bathing and grooming. The lady over the phone was pleasant and social. We discussed the style and what the appointment would entail so I thought let's go for it. I have a Chinese Crested (a hairless pup so I figured it would be pretty easy). I decided to come in early, because I had to show the groomer my updated shot records. When my boyfriend and I waked in. There was one gentleman cutting a dogs hair in the front. However his back was turned from the entrance so it took awhile for him to noticed us. After he noticed us, he apologized for a lack of awareness to his customers and I told him it was ok. I know how it is to get caught up in work so it was no big deal. He also let us know that he was knew to the job (I.e, an apprentice, so i gave him some slack). He proceeded to check us in and when I showed him my rabies shots on my phone he became confused. He told us he would get someone more knowledgeable to help us. He left the front to find someone, and a young lady appeared. Her name badge also had apprentice written on it and she apologized for the inconvenience. All of the groomers were at lunch so she was the most knowledgeable at the moment. After she confirmed my shot records she proceeded to ask what I wanted for my appointment. I slightly got upset because I had a 10 minute discussion with the lady over the phone about the appointment. Nevertheless I kept my cool and explained everything I wanted. I wanted my dog to be washed with and exfoliating shampoo, groomed, anal glands cleaned, ears trimmed, teeth brushed, and nails filed (the bath, groom, and plus package approximately $50.00 in value). I discussed the way I wanted my dog groomed in detail, because the young lady was an apprentice and appeared flustered. After we discussed everything including the price we left. Approximately two hours after we dropped the dog off I received a call from Petsmart. It was the groomer! The groomer initially spoke with my mother, because of some unfortunate circumstances so I'm not sure what was said. But when my mom passed the phone to me the groomer inquired about how I would like the dog cut (mind you this was my third time explaining this). I told the young lady, but after this third time I became uneasy. If you're a pet owner you might now how attached people become to their pets and I'm one of those people. The day continued and I received a call around 7 telling me that she was ready for pick-up. When I walked in I was greeted again by all of the groomers which was pretty nice. And immediately I could hear my baby crying in the back (I'm pretty sure she heard my voice). The young lady asked who I was coming to pickup. After I answered I began asking about the entire service, because the price was different from what we discussed. The new price was $33.00 (previously $50.00 something). Then the man preceded to tell me that they were unable to get her nails trimmed, because she almost tried yap at them. I understood so I let it go and was given the check out papers. While obtaining my checkout papers they brought the dog out and I immediately became upset. My dogs body hair seemed to be at the same length as when she came in, her tail wasn't brushed, her legs weren't cleaned to resemble that off a standard poodle, nor was her bottom hairs cut. I was completely disgusted. Four hours and $33.00 dollars later, the only thing that seemed to have taken place was a bath and a poor facial hair cut. I didn't want to argue or make a scene so I simply left, because as a business that cares for animals. If something wasn't able to be done a phone call would have been sufficient. But for none of the vets to have thought to call me or explain what was completed at my visit is outrageous. It's already insane that I'm paying the same price as someone that has a dog with a full coat of hair, but it's another to know that Petsmart groomers lack professionalism (I.e., a courtesy call to provide details of the service). Completely disgusting. Overall this pet store deserves an F. Team members are polite. Pitfalls, the remaining experience along with a couple other purchases I have completed, made me rethink giving business to Petsmart. They are over priced and team members lack pride in the work that they do. Additionally, I feel that I was wrongly charged and none of the work I asked for from the pet store was completed (my dog's body hair remained the same length, her tail wasn't brushed, her tail wasn't trimmed, her nails weren't cut, her bottom hairs weren't cut, and ear hairs weren't cut). Lastly customer information wasn't protected. The pick-up customers were at the front check-in table, which makes it easy for anyone to simply kidnap someone's else's pet. I hope this review helps this business revaluate how they do business.

    Nightmare grooming experience!

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    4 years ago

    Great store. Friendly staff. The store itself in Pooler, GA is on the small side. I wish it where bigger like the store on Abercorn!

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    6 years ago

    The staff here SUCK.. especially the fish department.. I would rather drive to Statesboro for petco

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    3 years ago

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    9 years ago

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    4 years ago

    I took my dog there to get groomed. Very rude people and they refused to cut my dog. Because they said her hair Was to long

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    7 years ago

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    7 years ago

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    7 years ago

    I was informed today that they don't have a cat groomer and "no PetSmart in this area will groom a cat, there is no cat groomers here."

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    9 years ago

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    11 years ago

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    8 years ago

    Great friendly staff. Very knowledgeable and helpful...I highly recommend.

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    Ask the Community - PetSmart Grooming

    Godley Station Animal Hospital

    Godley Station Animal Hospital

    (41 reviews)

    Yesterday I unfortunately had to put my close to 15 yr old dog down…read more Dr. Nesbit was so compassionate and helpful with this difficult decision over the past few weeks. It was a beautiful experience despite heart wrenching emotions. Dr. Nesbit has been an excellent Vet for Miller, and I appreciate how he never tried to rack tests and pricing up and always seemed truly focused on the well-being of my dog. Dr Nesbit has a spirit that only other dog lovers and dogs understand. Thank you for helping me through some tough times with my BFF (Best Fury Friend), I highly recommend him and Godley Station to all.

    Huge fan! Surprisingly this place didn't come as highly recommended as several others when asked…read moreon a local Facebook group looking for vet recommendations. We tried one that was, but it was located downtown and just was not a fit for us in many ways. Godley Station Animal Hospital is off the beaten path and after passing it a million times and noticing dogs in the outdoor area outback I finally looked it up on the map and made an appointment for our cat who's recently taken to peeing/marking. The exam fee is an extremely reasonable price, scheduling and sending over our stack of vet records (yes, we're those people) was a breeze, and the staff was phenomenal. Scheduled an appointment for my dog to have her nails trimmed, anticipating that it would likely turn into a huge deal with other visits leading to sedation after issues with her groomers not being able to trim them and to our pleasant surprise, they trimmed them easily and beautifully! Two fantastic interactions in a week at a new vet and we didn't spend an arm and a leg, cannot recommend this place more!!

    The Savannah Groom Room - Tobi after groom status picture

    The Savannah Groom Room

    (10 reviews)

    I found this spot through a recommendation from a friend, and I'm so glad I did! My previous…read moregroomer was fine, but they were terrible at following up with appointments until the last minute, which made it hard to plan my schedule or budget properly. My friend shared their website with me to book my first appointment, but I didn't see any dates that worked for me, so I decided to reach out later. To my surprise, the salon texted me the very next day asking if I had any questions since I'd registered my pup but hadn't scheduled yet. Now that's great customer service! They were able to fit me in with a new groomer the following weekend, which was awesome. On the day of the appointment, the salon is located in a small strip mall just off DeRenne Ave. There's plenty of parking for easy drop-offs and pick-ups. The lobby is small but clean honestly, it doesn't need to be fancy; it's a dog grooming spot, after all! What I really loved was the grooming area. It's set up kind of like a mini doggie daycare no cages! The dogs are free to play with each other, which made me feel so much better about leaving my dog there. Tobi was initially hesitant, but as soon as he saw the other dogs, I basically became invisible. LOL They texted me within an hour of dropping him off, which was way quicker than I expected for a bath and cut. Plus, their prices are really reasonable. They also offer fun spa packages like fur gems, fur feathers, chalk fur painting, and even hair coloring! If you're looking to spoil your dog, they've got a birthday add-on with a birthday cake shampoo, paw cream, a photoshoot, and more. The sweetest touch was getting a "report card" text after I picked Tobi up. It included a before-and-after picture along with a note about how he did during his grooming session. Every person I've met so far, including the owners, is super friendly and genuinely loves their job and the dogs. That's so important when you're trusting someone with your furry friend. I'm really glad I found this place!

    Savannah Groom Room is amazing! They are always so sweet to my Hazel, and Mallory is the best…read more Everything is very organized and punctual, and my goldendoodle's haircut turns out spot on every single time. I wouldn't trust anyone else with her.. highly recommend!

    Bentley’s Petstuff - Bentley's crew!

    Bentley’s Petstuff

    (8 reviews)

    Bentley's is the place to go for your fur babies! You will find everything you need there…read more I love the wide variety of food Bentley's carries. The price range varies, there is something for everyone. One of my favorite brands they carry is Fromm. There are many treats, toys, items for health, and so much more. Our dog loves the bones and certain treats. The staff are always friendly. If you have any questions they are happy to help. Also they are incredibly knowledgeable about what is on the shelves. They can give suggestions to you. If you would like to place an order that can be done as well. If you sign up with your phone number after purchasing your twelfth bag of dog food you get the next one free! Go to Bentley's and pick up some treats for your fur baby!

    I am always conflicted about shopping at Bentley's. On one hand, they carry good quality products (…read moreZiwi Peak, Fromm, etc ) and the prices are decent for a smaller pet store but I have had some unpleasant experiences with staff that always make me hesitant to return: After I adopted a cat from Pooler Paws via Bentley's in store adoption area, I spent several hundred dollars buying food, cat beds and toys. The manager at the time told me " all this for a cat seems like a waste." A few months later I went back in to stock back up and when I shared my excitement about my pet and his updated name - the cashier sneered and said " the old name was better." I think the final straw for me was when I inquired about where the Pooler Paws in-store adoption area had gone. I was told that they got rid of it because "nobody liked cleaning the cat boxes" and they were worried that the store would "stink". To me, that is a huge red flag that the people who work at this store don't really care about animals and they're just doing it for a job. All things considered, I usually only stop here when I'm really desperate for an item that is out of stock at the Habersham store. It's not the worst place that you could spend your money, but also, I think it leaves a lot to be desired when it comes to common courtesy and the warmth that you would expect from a company working with pets.

    PetSmart Grooming - pet_training - Updated May 2026

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