Even though we had other people tell us to use any other pet salon than Petsmart, we decided that since this was our Puppy's first grooming and she was just needing a short trim, we would try Petsmart. When we were in the store on Saturday, we scheduled her appointment for today at 9:00 A.M. We answered all the ladies questions including date of birth and other pertinent information. At no time were we asked about vaccination or given any kind of directions about what rules they had. They did not have any documentation posted on the doors or walls either.
From Saturday, to this morning, I received at least 8 emails and text messages reminding me to bring our puppy in for her appointment. After driving to the store at 9:00 A.M. (8:45 actually, you know me, I am a retired police officer after all....). Upon arriving and waiting outside because the salon is still in their COVID delays and only wants one person inside, I begin telling them our puppy is ready and the young lady asks me for proof of the rabies vaccination. I explain that our puppy just turned 4 months old and no veterinarian gives that shot until they are at least 5 months old.
The lady, Michele, who took our information on Saturday, pipes up and starts admonishing me because they cannot groom our puppy because she needs her Rabies vaccine. I explained that Michele took my information on Saturday and knew that our puppy was only 4 months old. I told her that she had not only wasted my time, but the gas money to get there today. She said that she made a mistake, but did not apologize. Actually she wanted to make excuses and asked me if I had ever made a mistake. I said yes, but I make up for them and take care of the people that I affected.
When I asked to speak with a manager, she said she was the manager. When I asked to speak with a store manager, she said the store did not have a manager. I then asked a young man inside the store for a store manager and he admitted the store did not have a manager and that a "fill in" was not due in until 1:00 P.M. and it would be her first day. If that was not bad enough, he also admitted that he, the inventory manager, did not know who the district manager was and gave me the national number to the "Petsmart Cares" 1-800 number.
It even got better from there. I attempted to speak with a district manager through the 1-800 number and I may have spoken with the most ignorant person on this planet. She could not pronounce her own name as she was mumbling and when I explained what I needed, she said she would have to ask someone how to get a district manager to call me. At that time she asked for my information and after spelling my name at least three times, she actually wanted me to spell "Myrtle" for her. Not one, but twice......
As you can imagine, I still have still not received a call from a manager, but I did receive at least one text message and two emails stating that they canceled our puppy's appointment.
Personally, we will never visit another Petsmart again. We will be using ANY other salon that our friends recommend read more
