Serina is an amazing groomer and so sweet! She took excellent care of our dog, who is always scared and lit up when we dropped him off with her! read more

PetSmart - Pet Training Near Me - New Braunfels, Texas

I booked an appointment online to get my dog a pawdicure. I booked it online for 9:45 not knowing they open at 10. The grlooked was very sweet about it and took my girl back. I waited outside the register for her to be done since I was told to checkout at the front. This person with dyed curly hair had such attitide. She kept interuppting my groomer and wouldn't let me speak saying that I needed to listen to store hours for walk in. I tried to explain I didn't have a walk in and I booked online. Now I'm not one to leave negative reviews but this experience turned me off. Mind you there were appoint starting at 8am. I get it's annoying but I booked online and would've come back if they said they could start her at 10. it was the entitlement that she spoke with that left me feeling put off. Emily R was a great dog groomer and recommended her. sadly her coworker ruined my experience read more

Booked appt online. Went, did not have us down. Said having issues with online, so booked us for the next day. Showed up and they could not take us because groomer went home. Not necessarily the workers I spoke with fault, just the whole system. Horrible. Do not recommend. read more

I had cats and several wolves that needed chow and other items. This PetSmart came through with flying colors. read more

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This location sucks in the fish department. I went to buy a few fish and two employees told me at different times that they were gonna call somebody to help me out, I waited for about 10 minutes and no one did. I left. read more

When to this location for Grooming service. They did an amazing job. Staff were amazing and did everything that I asked for. Compare to how I bought my little sister dog and his after photo, their work really shows. read more

PetSmart - After - Pet Training Near Me - New Braunfels, Texas

Brooke is the absolute best groomer! She is so patient and kind to older dogs who usually hate grooming! Lilly was so happy and looked adorable. Brooke is definitely a diamond in the rough when it comes to finding a groomer. read more

PetSmart - Pet Training Near Me - New Braunfels, Texas

Amazing customer service. Everyone is very nice and helpful. Love getting my stuff from this store bc of the good customer service.

DO NOT USE GROOMING SERVICES. Ive used Petco for years of grooming and never had issues. I moved and decided to use Petsmart due to closer distance. Grooming staff are incredibly rude I do NOT TRUST with my dogs. read more

They don't carry the extra large parrot food by Zupreem so we shop elsewhere for that now but we get our other bird food, parrot toys, fish supplies and cat food here. Three yrs ago I had a difficult time getting nerite snails at this location. The staff told me that they "always are shipped DOA" to that location. They called the other petsmart and i was able to talk to a very patient & knowledgeable staff member about all my nerite snail questions. I purchased 2 from them. One large was older and one was very small (younger). The younger one is still alive today and has exceeded its average life expectancy! I'm very pleased with my purchase and highly recommend them to other fresh water fish keepers. They are rather hearty and don't require half as much care as a betta fish. They are more entertaining than you might think. read more

I brought my dog in for a quick "spa day" with Erika. Erika did a really great job, not only is my dog adorable, but happy and relaxed. I highly recommend her. read more

PetSmart - Groomed dog - Pet Training Near Me - New Braunfels, Texas

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Curb side pickup has gone downhill. If this store isn't interested in providing it as a service they should prevent the option in the app. Only store in nb with this issue. read more

Over the past 4-5 months, every other time I've gone in to buy cat food, it has been expired. I've looked at other food items too and stuff is often expired. It worth driving to the other location in town that always has items that are safe. read more

I love this pet smart the service is always amazing. Being a dog owner can sometimes be stressful when your so unsure what to get or even about an item here at pet smart every time I look confused an associated will stop and ask if I need some assistance and that was no exemption today. Thank you pet smart for always being so helpful and keeping the cute things for all animals available. read more

Really appreciate the fact that they were gentle with my "old man". He really doesn't like his nails trimmed so we have a really hard time getting them done, but the groomers here were patient and gentle and got the job done for this nervous Momma who dreads this day. Thank you. read more

PetSmart - Relaxing after a rough nail trim - Pet Training Near Me - New Braunfels, Texas

I hate to make this review because I like PetsMart. I have liked it for over 35 years since I was a kid. But today I went to a store to buy my dog some toys and get her nails done and I found a product at the store and on the big online store we all use it was literally over half the price. I asked if they match and they said only with their app. Checked on the PetSMart app and it was even more expensive than the one in the store. I hate having to give my business to the other store because I already use this for so much. But to be over 50% lower, and next day delivery, it's kind of hard to give my money to PetSmart. Big box stores are missing the mark. read more

Went to buy a goldfish. Literally had to answer a million questions from an aggressive speaking worker at which point she stated "I guess I can let you have the fish". It's a feeder fish, which then she mis marked, and a $0.16 was almost charged as a $6.00 fish. And then she spoke aggressively to her coworker about ringing it up wrong when it was clearly Mis marked. It was an extremely uncomfortable experience. read more

PetSmart - Pet Training Near Me - New Braunfels, Texas

I recently took my dog here to get groomed, while pretty happy with the service, when viewing the progress report that was left by the groomer, it felt a little hostile and i felt like she was judging how i groom my dog at home read more

This review is for the GROOMING SALON. Today I took my dog in to get a bath and furmination and was highly disappointed with how they handled my dog while I was present. This young lady tried to drag him by the neck to the back of the salon while having a leash looped around his neck causing it to tighten with every pull. This "leash" got tighter and tighter the more she pulled causing my dog to basically choke. This event was hard to watch and lasted about 45 seconds until I couldn't hold back and asked her to pick him up. Before leaving I asked her to only grind his nails because the regular nail clippers make him bleed. Upon picking him up she mentioned how she didn't do his nails because "I told her not to" which is not the case. I then had to wait for her to do his nails and noticed she only cut them and didn't file them at all. She then mentioned that the nail trim is an add on and told me how much they charge. She failed to noticed that I already paid for this service. I will never be back, and I'm writing this review to caution future customers. If she felt comfortable choking my dog right in front of me it makes me wonder what else may happen behind closed doors. read more

I loooooove this place! Sure, there might be other places to get some of the same items cheaper, but their training clases for the pups are great! Macy really knows how to make things fun and get the most out of the six week sessions. The groomers are good too! I especially liked the way Lauren left my little 5 mth Yorkie after his second puppy bath&trim. We will continue with the intermediate puppy training and beyond! read more

Always have what we need for my green iguana, cats, and dog. The staff always seems pleasant. The only reason I give it 4 stars is because prices are a little high here. Other than that it has all of your pet care needs. It's cool you can bring your animals in the store with you. You never know what pet might be around the next corner. read more

PetSmart - This is my 2.5 year old green iguana. He spends most of his time screwing with the cats. It's comical - Pet Training Near Me - New Braunfels, Texas

I have attempted to give this place the benefit of the doubt but after bringing my dogs here three times, I would say 2 stars is rather generous. My Yorkie got nicked on the ear once and he ended up being taken to the vet at Creekside to get treated, another time my poodle mix did not have his paws trimmed because he was "not cooperative" (despite the fact that I annotated this in his grooming history before and other groomers are able to get the job done) and now I got charged an extra handling fee ($7) because apparently my 10lbs vicious poodle mix "tried to attack" the groomer. And I say vicious with all the sarcasm in the world because our poodle is the most mellow and kind dog I know. I had no issue with paying the extra handling fee because it's whatever. Some people have their own definition of what being "attacked" would mean. However, what I do have an issue with is me having to find out on my own that my dog got nicked on the stomach and not being told about it by the groomer. You were able to tell me how my dog "tried to attack" you but you couldn't tell me my dog got cut? Accidental or not, it shows poorly on the business if a groomer cannot be honest in that aspect. read more

PetSmart - Pet Training Near Me - New Braunfels, Texas

Every employee was extremely nice. The groomer Phillip was patient with our sensitive dog. Grooming job was top notch. I would highly recommend this place. My only wish was if they could have a tip jar in the salon. read more

PetSmart - Phillip did a great job with Maggie. So sweet. - Pet Training Near Me - New Braunfels, Texas

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This review is for the groomers - I accidentally went to this PetSmart when I had already made an appointment at the Creekside location, but the lovely groomers were very accommodating and groomed Nugget for me. read more

Stephanie is the best!! I have a Great Pyrenees and she does such a good job. I know he's not easy with all that fur, but she always looks happy to see him! read more

PetSmart - Pet Training Near Me - New Braunfels, Texas

Super unhappy with my dog's haircut. It came down to the groomer not listening to my verbal instructions nor paying attention to previous visits' instructions. I'm so sad that I paid so much to get a cut that I didn't ask for and no recourse. Now I can't trust them so I won't go back. Ugh! read more

Took our dog for grooming here. They did a great job and was very courteous. A little expensive but would go back.

Worst place to take your animal too. Funny thing I just wanted my dog to get a bath, ears cleaned, glands, expressed, and nail cut. I picked my pup up and off to the house. As we was walking out of this horrible place so he could relieve himself, I could hear nothing but nails hitting the ground. Once I got him back in the truck my wife became curious and told me to check his ears. Ears wasn't even touched, so two out of five things not done. Later that day I could smell my dog again, and hair was all over the place. So with that it means wasn't jack done. I read some of the comments on their website and paid no attention because it seamed like it was unbelievable with what happens over there. NOPE PLEASE READ AND HEED...DO NOT GO TO PETSMART ON CREEKSIDE! If I could give it zero stars I would, and I am not one of those that are OTT with animals. I am however very cognizant of when money is paid and jack is done! read more

First time taking my dog to this location. Booked online, groomer Phillip did an excellent job! Will return. Satisfied customer.