I agree with Mika, the hair cuts the groomer would give our senior dog was never even (always choppy like Mike said), & when we talked to the groomer to explain things we wanted - like cleaning up the area under the tail and keep it short for cleanliness reasons; the hair in that area was also chopping like they used a scissors & not clippers so it would be smooth & comfortable for my pet. Our dog is in the Scottish breed and the breed is always groomed with long eyebrows standing straight out over the eyes. And a beard down the chin. When we took our pet in the next time we pointed these things out requesting no scissors cut but the more standard cut for the breed. When we came to pick up our pet she was completely shaven, body, legs, face, everything. We were appalled by the results and when we questioned the groomer about the cut she said (while she stood there with her arms folded and her hip sticking out in one direction and a condescending look on her face and said "I've been a groomer for ____ yrs and I know how to groom a dog". Well, missy, I beg to differ if this is the result. And she said we asked for something different each time and maybe we shouldn't come back. We had recently moved to this area & had our last groomer for 9 yrs. We wanted this place to be our new groomer and we took our pet in 6 times and our wishes were never followed so this was the last straw. We got our money back for that visit and never went back. Our last visit was a little more than a year ago but I'm writing this now because I saw PetSmarts new push for new clients. They probably need more clients because they drove the other ones away. Really poor attitude from the groomers - particularly the ones who have been there the longest.
Final word - BEWARE read more