Cancel

    Open app

    Search

    PetSmart

    2.6 (63 reviews)
    Closed 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Uneven leg cut
    April P.

    Owner of toy poodle- horrible job, uneven cut, completely shaved without my permission. Made my dog bleed on her stomach. No experience. The groomers name is Mia R. The groomer this visit did a horrible job. The tech Mia felt my dog before cutting her. I specifically said I did not want her as short as the bald dogs that were in the back. She said no problem. My dog had a couple mats behind her front legs and everywhere else was fine. She checked before she took on the task. I never had this lady before which was obvious unexperienced with poodles. They have curly hair when it gets wet you have to blow dry while you comb it out. She said it was all matted and cut all my poodles hair off and it was completely uneven. And she cut her on her belly. It's like she was cutting her curls because she was too lazy to blow dry and comb, after I was required to pay her extra for spending the extra time prior to service. When I picked up my dog, she's not even the one that gave me her. She hid in the back because she knew the messed up job she did. I know she was hiding in the back because when I went back a couple minutes later, after I had to immediately buy a sweater to cover my dog because she was freezing, all of a sudden other employees and the manager and were out there working cutting their half cut dogs. Unexperienced, it's all I have to say, they should not let her ever cut poodles or any animal. This tech had curly hair, the next time her hair decides it wants to get tangled, She should just cut it off with scissors like she did my dog. The right thing to do would've been for you to call me and say hey this is not gonna work I'm gonna have to shave your dog then I would've said no and I would've picked her up and did it myself or took my time instead of paying over $80. I used to rave about Petsmart grooming about how good they were but not if they let people like this work there. If you want your dog to be bald and uneven, and sliced go here. If treatment changes on grooming, they need to notify the owner before they decide to make that decision on their own to cut your dog bald and uneven. Also let the customer know how experienced or unqualified you are and if you've ever cut poodles before. Also show some pictures of previous work with before and after. Matter-of-fact take pictures while you're grooming if you run into issues that you can't handle.

    One of my frenchie is allergic to over a dozen food and had severe skin issues. z/d is the only dog food that helps. Prescription only.
    Alyssa P.

    This is a pretty basic PetSmart and it can get busy because it's located at the Town Center but the line has always been manageable and service friendly. Items here can be pricey if they're not on sale and even sale prices are higher than online prices. For dog treats I usually order online...if y'all want to know where, send me a pm and I'll be happy to share. We frequent this location since it's one of a few places that sells a prescription dog food for my Frenchie. He has struggled with allergies / skin issues for years when we lived in IL and we tried everything, short of putting him on a raw diet. His vet in FL had him try the Hills Prescription Diet z/d and it's the only thing that has helped. He still get spots here and there, but nothing like what it used to be.

    To whom it concerns, today December 19, 2023 Pet Smart Company They didn't have my big bag of Royal Canin dog and they supposed to be getting it in. I had to get 17 pound bag which cost me $105.00 in the 27 or 28 pound bag is $130 so I'm disappointed we charging me so much for a little bag that I can get a big bag for cheap or they need to make sure that their management orders those big bags or more bags than they usually do I'm not satisfied The dog food is very expensive already. If they can give me one bag for $130.00 and get the other one free. Maybe I'll take this post down. PS. Management needs to re-order, bigger bags and more of them for Customer service for Pet Smart work with us please They don't have no senior citizens discount and no military discount. What's up with that we're on a fix income. Thanks a lot.

    See all

    4 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Elana K.
    557
    39
    30

    3 months ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Doug G.
    87
    52
    10

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 17
    Thanks 0
    Love this 11
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Sandie S.
    24
    125
    0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Amy S.
    1188
    1971
    20733

    11 years ago

    Helpful 34
    Thanks 0
    Love this 28
    Oh no 0

    8 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Great service Ms. Beasley is the best groomer she took care of both my fur babies with the utmost professionalism and care.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 4
    Thanks 0
    Love this 5
    Oh no 0

    12 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Kelly S.
    35
    18
    25

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Johnny W.
    146
    69
    90

    10 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    The other staff I've encountered in the grooming area, and at the checkout registers have also been wonderful.

    Mentioned in 2 reviews

    Read more highlights

    Unleash Fido

    Unleash Fido

    (68 reviews)

    Southside

    We have a young French bulldog (Taz) who was very reactive to noises, other dogs, pulling on the…read morelead during walks and just really stressful to be around. It was getting so out of hand that it was impacting our experience with him as our pet. We found Macayla at Unleash Fido in Jacksonville. We enrolled Taz in their 4/5 weeks obedience training and OMG we legit have a brand new dog!! He is more calm, settled, obedient and has really responded positively to this new training and rules. The entire team at Unleash Fido have been very helpful, professional and kind. Our trainer Macayla has checked in with us frequently to see how things are going, answering questions and has provided several post training sessions to ensure we are comfortable and continuing his training. I have had to reach out to her regarding some new undesirable behaviors and she made some suggestions that really worked and has been so incredibly helpful. Worth every penny. I would highly recommend them for any dog training needs!

    Bringing my puppy, Ellie, to Unleash Fido was the best decision I could ever make. Before bringing…read moreEllie to Unleash Fido for training she was crazy! She would greet everyone who came to my place with a lovely leap to their face while they were sitting on the couch. She would dig on my couch and did not listen well. Now she is a brand-new puppy. She does not go on my couch or jump on anyone. She seems more confident in herself and calm. Macayla did an amazing job with her, and I am beyond grateful! I enrolled Ellie in their 4/5 weeks training. I got a report card and pictures or videos every Wednesday. I always looked forward to Wednesdays! After Ellie completed her training, we had to go back for our follow up trainings with Macayla. Ellie was beyond excited every time we went back. I have already recommended Unleash Fido to multiple friends. Highly recommend Unleash Fido!

    Karma K9

    Karma K9

    (36 reviews)

    Southside

    I did the 6 week program with Melissa and it was an absolutely amazing experience!…read more I went in hoping for my dog to learn better manners, but instead I got a dog with perfect manners and who is able to be completely off leash when appropriate. Our last session was at a park where we got to practice our new skills in a safe situation with a professional so that I felt in control and at ease practicing them in the "real world." Melissa really listened to what I wanted, what my dog needed, and tailored every session to what would work best for US - not following the same script and steps that everyone gets. I went in hesitant about the training methods but am now more educated than I anticipated; I know more about training, I know more about my dog, and I even know more about myself. It was also a lot of fun!! My dog and I both looked forward to our sessions and it helped us bond a lot. There were quite a few scheduling issues, which was not a huge deal for me, but it was inconvenient at times since I have to drive a bit to get to the facility. Regardless, I will 100% be saving up for another 6 week program!

    My River absolutely loves Karma K9! Every Friday she trots right in for her day of fun and play at…read moreday care. River also was at Karma K9 for "sleep away camp." The training she received is second to none. She was a bit of a wild child. When she came home, she was still the love bug she was before, her relationship with her older "sister" was much improved, they get along great now, and she mastered Place, Heel, Sit and Recall improving.

    Salty Paws Healthy Pet Market

    Salty Paws Healthy Pet Market

    (51 reviews)

    Beaches

    Absolutely amazing experience at Salty Paws! I took my dog Kye in for a nail trim and the service…read morewas exceptional from start to finish. Porsche at the front was incredibly kind, welcoming, and professional, while Maya did a wonderful job grooming and handling Kye with such care and patience. They also have some of the best dog treats we've found! The atmosphere was clean, friendly, and you can truly tell they care about the animals. We'll definitely be coming back for future grooming appointments. Highly recommend Salty Paws to any pet owner looking for quality care and amazing customer service

    I can't say enough good things about this grooming place. Finding a groomer that doesn't use crates…read morewas really important to me, and this team truly delivers on that promise. My pup was able to stay in a calm, low-stress environment the entire time, which makes a noticeable difference. The quality of the grooming itself is outstanding--every detail is handled with care. The cut is always even, clean, and exactly what I ask for, and my dog comes back looking (and smelling) amazing every time. More importantly, my dog is relaxed and happy after each visit, which tells me everything I need to know about how they're treated. It's clear the staff genuinely care about the dogs, not just the end result. If you're looking for a place that prioritizes both high-quality grooming and a crate-free, compassionate experience, this is it.

    PetSmart - petstore - Updated May 2026

    Loading...
    Loading...
    Loading...