if I could give petsmart a 0 star I would....I've owned leopard geckos all throughout my life which have been taken care of properly and never once neglected. Petsmart has a bad reputation of neglect towards their animals, so when I walked in today I wasn't expecting anything good. I seen a leopard gecko in a tank alone, super skinny with an extremely skinny tail. It was obviously sick. I had no open tanks at home so I was going to buy one at the store and upgrade when I got the chance to the NEXT DAY when I was off of work. I was going to purchase a 20 gallon and all of the stuff it would need to survive. (I also have supplies at home from my other geckos). After putting everything in my cart I had to circle the store 2 TIMES to even find an employee. I finally found one hidden in the back corner which I asked if she could help me get the gecko that I wanted to purchase. Immediately she had an attitude about it and asked me if THAT was the tank I was planning on getting because it was "too small". I said yes and it would be temporary until I was off of work to upgrade a tank. (The tank is 20 gallons which is way better than what some people purchase, especially for long term??) she then complained that "it wasn't suitable" because there wasn't a picture of a leopard gecko printed on the front of the tank packaging?? She was incredibly rude and unprofessional and told me I couldn't buy any of it as if I was stupid and didn't know what I was talking about. Mind you she's telling me all of this in front of the dead beta fish!! Petsmart, get better about who you're hiring..safe to say I will absolutely NOT be back to this petsmart. read more

I took my dog in to get a nail trim and the lady who trimmed his nails cut the quick on at least 6 of his nails. My poor dog was in pain and very stressed. read more

I took my dog to be groomed at this Petsmart and where do i begin. He is bald and has cuts all over him. They said it would take 2-3 hours and it took a whopping 7. I originally paid 60 dollars plus a dematting fee of 10 dollars. they charged me 91 dollars for dematting when they just cut all of his hair off. Something went wrong with his anal glands because he will not sit down normally. He is in so much pain from the little cuts and his behind that he will not eat. My dog was traumatized and i was charged way too much money. My heart is breaking for my pup and i am furious. read more

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The lady up front was rude.(short lady,short hair ,chin ring )and just because they were short on help she told me that the fish department was closed.also I had paid for a online order and it was the 2nd day I tried to get it and they didn't have it so I had to buy all the stuff for the 2nd time read more

Terrible experience! Doors were open we came in not one employee spoke even though they were RIGHT THERE . We loaded up several hundred dollars of puppy supplies only to be told AFTER we got tot he check out counter where a clerk was standing that "oh we don't open for 22 more minutes!" Really!?? They couldn't have told us that when they LET US IN THE STORE! So unprofessional! read more

Soo I recently got a puppy, I've been given her baths trimming her nails, cleaning her ears etc.. I took her to the lake and I decided to make an appointment so she could get a proper bath, nail trim etc. I am extremely dissatisfied with the service my puppy got. Yes they did trim her nails and filed them but other than that? Nothing. I paid $65 for a bath & brush and I decided to pay for the "deluxe package" because I wanted her to get the full experience, ear cleaning, teeth brushing and refresher, shampoo and conditioner, trim on the genital area. I was soooo disappointed when I saw her, first of all she was still damped, second she smelled like wet dong so no perfume or anything and third! She did not get a bow? So why did I pay an extra $25 dollar for an upgrade when it literally looks like she just got shampooed and dryed? I mean if I wanted that I would've given her a bath at home. read more

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*#2 Best Dog Training in the Greenville area* This is part of my review series on Therapy Dog Training. Our dog was recently certified and we want to help our neighbors through this long process! We contacted Petsmart Laurens Road to help us prepare for our Therapy Dog exam and we had a good private lesson with Pat. Positives: Petsmart has a good suite of AKC training classes from beginner through advanced. Pat has trained over a dozen therapy dogs and offers private lessons. Pat was a good instructor, though we found the instructors at Astro Kennels to be a bit more helpful and positive to work with. Negatives: Petsmart Laurens Road doesn't offer Petsmart's official Therapy Dog curriculum. We had to go to Mount Pleasant to take this class. *Routes to Therapy Dog Certification: 1. Attend private lessons for beginner through Therapy Dog and then get certified through Alliance of Therapy Dogs (ATD) via Noble Dog Hotel. This is the more expensive option. 2. Attend classes at Astro Kennels, then take Therapy Dog class at Petsmart in Mount Pleasant, SC, and then contact a private ATD evaluator through the ATD website. This is the cheaper option. read more

Not thrilled with the grooming services. We dropped our Airedale terrier off and discussed the length of the cut. Our dog was shaved nose to tail with no Airedale cut at all. They seemed apologetic for the misunderstanding, but obviously there's nothing that can be done at this point. read more

Kim and Melissa was very rude to me and didnt cut my dog as explained and then when I told them, they continued to go back and forth with me telling me what I told them as if I do not know how I want my own dog to be groomed. I asked for their boss Mark to make contact and never heard from. read more

Very disappointed in this location. For years their freshwater fish are sick or, are usually "recently treated" or, certain ones not for sale due to being "treated". Almost every tank has one or more fish flying sideways or they are obviously in some sort of distress. Sad. So we went in to purchase a 37 gallon aquarium and a wood cabinet for it. My wife and I removed these items from the shelf ourselves. Two employees walked past us and not one asked if we needed help. When we checked out, we were not asked if we wanted help loading them into our vehicle. It did take both of us to lift both items separately. Very poor customer service. The store manager was next to our register and he didn't ask if we needed help either. As far as the tropical fish are concerned, I wish them luck because I will never purchase fish from there ever again. Be careful if you do. Hopefully their other services there are great. read more

Poor customer service. Long wait times for a cashier. Cashier dropped my product. Prices weren't what the sticker claimed. Overall aggravating experience. read more

I can always find what I need for my pups here. Tina the manager is a great help.

My teddy bear was just butchered by a barber named Kurtley. He had long beautiful hair when he arrived and now he looks like he has been moth-eaten and or in a fire. Please do not ever let this woman near your dog ever. read more

Went in here today because my cat had kittens this morning and I wasn't sure on what exactly to do, but met a WONDERFUL woman named Margaret who was extremely helpful, answered all my questions, and definitely surpassed my expectations. She is very charismatic and I'm very thankful to have met her today! read more

Not really a big shopper here other than buying a few tropical fishes every 3rd month. Personally I think the dog/cat food isn't reasonably priced. Though I still go here because to my kids, this is like a quick visit to zoo. Seeing the birds, lizards, cats, fishes, rats, gerbils, and whatnots seem to give them instant pleasure, including myself. It's not surprising to not find any help, especially in the aquarium area if you need some assistance. Yet again, I'm sure the workers are understaffed and underpaid. I can live with that. read more

I just picked up my Cocker Spaniel, from Pet Smart. Jackie was awesome, and Barri looks wonderful. Thank you for your kind words about our dog, and for treating her so well. read more

I do like Petsmart. They return your calls, they follow up and they actually care. They know they are expensive which is why they go the extra mile. One stop shopping for medical care, grooming and shopping for your kids.. read more

I am a regular customer here, and I was disappointed the last time I came in. I had purchased a bag of treats and accidentally left them at the store, I came back to see if they had found them in a buggy or something, and the girl working, don't know if she was the manager, immediately accused me of theft. She said she wasn't giving me another bag because I probably just wanted one for free. She required me to give her my ID to take a photo of and my signature even though I had my receipt! She went and checked the cameras, turns out the cashier never put the bag of treats in my bag. So I did purchase them and they were left by accident by the cashier. I am not mad about that. I am upset that she accused me of being a thief and treating me like dirt. I will not be coming back to this Petsmart after this encounter because it really upset me. I was quite embarrassed and I do not appreciate her behavior. I have never had a problem until now but it rattled me so much that I felt the need to post a review. read more

GROOMING REVIEW: The staff are always so welcoming, but I don't trust my pups fur with anyone other than Kirtley. She's the best! She's always so wonderful and listens to what I have to say and gives advice and ideas, she's just amazing. Plus, my pup always comes out looking awesome. read more

The staff are always friendly and helpful. My dog and I attended training class with Pat and had a great experience. We went for 6 weeks and each week every dog made improvements. The instruction is clear, easy to follow, and affordable. read more