Made a appointment today for my puppy Australian shepherd whom has never had a groom before. Not only was she there for 6 HOURS but they didn't do anything to her and never called when she was "done" came home whimpering and smelling like pee. Her nails were not done either. I have never had an experience like this and definitely sucks because I was a long term customer. read more

I was not called when my dog was ready after grooming. I went in to check and they gave me the paperwork to pay which I did and took dog food to the car and I still had to wait 20 minutes for my dog. Not only that they did a terrible job. read more

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Lots of great products for my dogs. A good place to take my dogs to see other dogs and birds.

Great selection of items for all/most animals! I loved the dog treats section! The store looks clean! Pretty big PetSmart! read more

PetSmart - Pet Training Near Me - Foley, Alabama

I will NEVER GO BACK. Just went for a grooming. Very few cat groomers in the area. 1. This place wreaks like a thousand dirty dogs. 2. It has a very dark. atmosphere. Gray cinder blocks and inside fencing. Not all all calming or pleasant. On the websites the pics are either barrowed or taken else where. Not taken in this place. 3. The groomer scalped my cat and injured his leg to the point her could barely walk this morning and was trying to find a place to hide. Took him to the vet this morning and his ankle is extremely swollen. Also cut his whisker off one side. He is on pain meds. People just go in and look and smell for yourself. If you like it then go for it. read more

I have gone frequented several Petsmart locations around the country and I have found this store in Foley to be above average exceeding their normal standards of the chain. Management has been engaging and interactive with customers like me. I've found the people here to be very friendly, knowledgeable, and ready to go above and beyond. During this COVID disaster, I most especially appreciate the curbside service. Just go one, shop for your special site, pay for it, and when you arrive at the store just call them and they tell you to pull up to the front door and open a trunk or window and they deliver your purchase to you in mere minutes and it's all contactless. BOOM Another big deal for me, they welcome animal rescue groups regularly and utilize volunteers to facilitate the adoption of homeless animals, very cool! Bottom line: This is a very clean and organized store that is well stocked and is a pleasant shopping experience. Recommended! read more

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As long as there are five people standing outside of Petsmart on a daily basis, soliciting for whatever, I won't go in. They're aggressive and distracting. I come there to shop for my dog and don't want to be accosted at the door. If it was the Girl Scouts, Boy Scouts, American Legion, or some charity, I would be all in. read more

I wish I could leave zero stars! It was never the best place to go but it was convenient and got the job done. it's been hard to find a groomer since we moved here from Illinois. We have two small dogs, had appointment set weeks in advance, when we got there, there was pee on the floor, heard a small pup yipe when one of the grimmer was manhandling it, no one said hello or acknowledged our presence when we walked in the door, and then when they finally came over to us were told they could not groom one of our dogs that they groomed before multiple times. Horrible, unfriendly and never going back! Don't subject your fur babies to that environment! read more

I have been ordering online and picking the orders up..but last two they have put dented cans in there so now I have to check them everytime and I thought u got 5% discount with every online order,you do not so be sure and check what u order is on their list.. as I assumed from looking at their page it was all discounted.. read more

PetSmart - Pet Training Near Me - Foley, Alabama

Trying to take my puppy for classes. I paid quite a bit of money for the puppy training classes. And I scheduled out weeks in advance. Her first class I showed up on time and I was told "the trainer isn't here today" and I made an appointment!! I drove all the way there and the one trainer didn't show up for work, no one bothered to call, email text me nothing!! I was told to leave my phone number for the trainer to call back and I still haven't even received a phone call.. ridiculous and probably about to just get a refund. I don't recommend being that there's only one trainer apparently, and you have to go off of her schedule regardless of your appointments. read more

I was questioning taking my dog to be groomed at Pet Smart but I must say they were very professional. Brooklyn did a great job on my Leo and we will be back. read more

They canceled 4 appointments. The 1st appointment they called & said the groomer was sick. Understandable & was fine with it. The 2nd appointment my daughter took her & they said they didn't have her shots on file. Keep in mind I have 2 dogs & they had 1 on file but not the other so I sent a picture of it & still they said no. The 3rd was on a Sunday & they said they didn't have staff. Yesterday they canceled because I was 7 minutes late when there was wreck literally at the turn involving 2 motorcycle & a truck. I tried explaining but the girl was rude. The grooming staff that I loved is no longer there & this new ones don't want to work. Giving PetSmart a bad reputation. Our puppies are our babies. My Molly now looks like homeless. read more

I just purchased my first reptile after much research and had the best experience with the staff at this location. They are very knowledgeable and careful with their reptiles. For weeks I've been coming in and every time I have received awesome customer service. Now we have added Drogon the newest member to our family and can't be happier. read more

PetSmart - Bearded Dragon - Pet Training Near Me - Foley, Alabama

Took my puppy to the groomer and she loved it! They treated her so well and she looked amazing after her appointment!

I would absolutely never buy an animal from here! I went in one day and about 90% of their fish were dead or dying and covered in green gunk! Their leopard gecko was very malnourished as well. I called customer service to let them know what happened I was put on hold twice and then I finally got to tell her what happened and she hung up in my face. You think that they'd want to know the conditions of THEIR pet stores! They don't care about anything but the money they get from selling animals! The guy there wasn't that nice either and he didn't even try to get the dead fish out I tried talking to him a few times and he ignored me. The only good thing about this place is that it is close and I can get crickets from there for cheap. Absolutely heartbreaking to a person who loves animals as much as I do read more

Addendum: The 2 groomers at PetSmart that we had for our dog were great and our Aussie always looked fabulous, like my previous review stated. But their salon and store management and customer care leave a lot to be desired. In fact, it's horrible. A simple question on policy, NOT a complaint!, turned into a 13 email, 6 week long, 3 phone calls to customer care, and 3 different reference # fiasco that was never resolved. It was handled very poorly from start to finish and excuses were numerous. I cancelled my last appt and will never step foot in that establishment again. read more

I took my dog here to get groomed it was the worst experience ever!! Half her face is shaved bald pretty much and theres spots on her legs that are uneven, also it took 6 hrs!! I dropped her off at 10:35 she got done at 4:30!!! Worst groomer ever!!! Never will i be back!!! read more