I came back to PetSmart the very next day and had another standout experience--this time with Todd, the store manager. He noticed my three-month-old puppy, Bruno, sitting in the shopping cart as he walked by the aisle. Normally I wouldn't put a dog in a cart, but since Bruno hasn't had his third round of vaccinations yet, I had been advised not to put him on the floor. He had just come over to see if we found everything we needed and played with Bruno. We were shopping for Blue Buffalo puppy food, and Todd suggested going with a larger bag to get better value. While the store happened to be out of stock on the bigger size, his recommendation was spot-on, and the two smaller bags we purchased worked perfectly for what we needed. He also took the time to ask if I had the puppy guide, which showed he was thinking ahead and making sure I had all the right resources. On top of that, the checkout staff was efficient and genuinely friendly--they got us through the line quickly without sacrificing good service. We were also able to take advantage of the promotion running through 4/22 again, which resets daily, and everything went smoothly. Between Todd's attentiveness and the strong team at checkout, this was another excellent visit. It's clear there's good leadership in this store, and it shows in the overall customer experience. read more

PetSmart - Puppy Guide coupon book - Pet Stores Near Me - Canoga Park, California

Have finished both their beginner and intermediate training for my dog and currently in their advanced training. Zach has been such a great trainer and always has really good tips and support when it comes to my dog. Highly recommend and love having a place to safely socialize my dog read more

PetSmart - Pet Stores Near Me - Canoga Park, California

The staff here is great -- very polite and helpful every time I visit. The store is clean and organized, and they usually have everything I need. Some items feel a little bit overpriced, but overall it's still a good place to shop for pet supplies. read more

PetSmart - Pet Stores Near Me - Canoga Park, California

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Been here a few times and no one ever really offers any help lol. I'm usually standing around in the fish are looking at all the fish. Their stocking looks pretty good though, as well as the plants. read more

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This place is ridiculous, I emailed my dogs updated shots and every time I call to confirm they received it they tell me wait 24-48 hours, four times ive had to call because no one ever calls me back. One thing I can't stand is when companies are unorganized! read more

I made a reservation 1 month in advance for dog training during my pet's stay. When i went to pick up my dog they said they had to confirm if the training happened as they only saw the trainer "today". Unfortunately, the previous two days, which was when the training was reserved for, there was no trainer, and therefore, my dog was not trained. I had spoken with the manager twice prior to picking up my dog, and therefore was no mention that no training had occurred. Additionally, there was no apology, only "we won't charge you" for the training, which I would hope would be the case. I was charged for the grooming I requested, however, after the fragrance of what I thought was shampoo left, my dog's coat quickly seemed like it hadn't been washed, and definitely she did not receive the defurmination treatment as I had requested. I do not recommend this place at all. read more

Absolutely terrible we go in and we asked to look at the hamsters because I am trying to buy, and the manager gives us a lot of attitude and speaks to us very disrespectfully saying "ummm well are you actually looking to buy a hamster?" very rudely. We were walking out of the store and before left, we looked at the beta fish because my friend was saying how she wants to get another one and there is a dead beta fish sitting there so I go to tell the employee and he says "oh yeah we know that it's dead" so basically it has been sitting on the shelf dead and all of the employees were aware and did not take it away. Very disgusting. I posted some pictures of it. read more

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Went in last week and was horribly mistreated by the Banfield "receptionist". She was argumentative, rude, yelling at people, and downright nasty. I am not the only person who has complained about her. Look at Banfield's reviews for this store. I complained to the Petsmart store manager and he tried to state that the store is separate from Banfield but one represents the other in the final analysis. If Petsmart cannot make sure their customers are treated well by whatever vendor is in the store, I don't need to spend my money in there. Very disturbing and disappointed. read more

Overpriced overpriced overpriced they charged $100 to start no matter the dog, the breed and then on top of that pressure you for a tip not cool and nothing special about the job done. One of my dogs I had to cut again when I got home because there was barely any cut off and yet it was still $100 charge to start. They seem like a great team together, but not the best place for customers to take their dogs especially if you have more than one. read more

I've had prior grooming experiences and all have turned out as expected. A clean pooch, great customer service and a decent price. Today I brought my dog in. And when I was called they said he was ready for pick up. When I got there the groomer notified me he had matted hair and as he brushed it he pulled off a scab and my pup was bleeding. So he was going to see the vet. After an hour wait I finally got options about how to proceed with treatment. Staples or ointment and a cone. They suggested the second was better as it wasn't that deep. Todd the store manager took care of the vet bill and I appreciate that because $580 for a cone, patch shave and ointment is ridiculous. Upon further inspection after I received him the wound looks worse than I expected. I understand accidents happen but how hard do you brush and cause this to happen? read more

PetSmart - Pet Stores Near Me - Canoga Park, California

I had a real issue with the people who work in the Fish department. Aside from there being several dead and or dying fish, they would not allow me to buy a goldfish without buying an entire set up and chemicals. I have had and kept goldfish and other fish for over 20 years, but she wanted me to prove to her that I had a set up she would approve of or I would be required to purchase over $50 in supplies to purchase their three dollar goldfish. Extremely disrespectful, treated me like an idiot. I drove down the street to a local store that specializes in fish (Aquarium City) and was treated as a value customer. They sold me just the fish, didn't high-pressure me to purchase anything else answered all of my questions. I am going to be buying a saltwater set up for my husband as a gift and was using the goldfish as a precursor to that. I don't think I'll ever purchase anything fish related from PetSmart ever again and will be sure to use aquarium city a local family owned company going forward for any of my fish needs. read more

Love the Pet Smart they have good options for Raw food for dogs as well a good treat selection and rawhides and alternatives!

The grooming department here honestly sucks shit! They can't even schedule an appointment properly. You tell them the service you want but yet they still book you with a "groomer" that cannot cut hair?? It's always an issue with this raggedy ass location. Northridge PetSmart grooming location is way better than this one. And the worker still thought i would be stupid enough to rebook with them or "reschedule". And it's unprofessional asf to tell a customer you will not try to accommodate your own mistake because you are "leaving". Spend your money elsewhere. read more

Customer service their communication and the groomers I have a large Shepherd they kept my dog 5 hours and was not completed once I did pick her up it was still half done hair everywhere nails were not clipped properly I used to go regularly but the last few times has been terrible I'll be switching to a new location read more

I've tried many different places, but I finally found a truly amazing pet stylist -- Johanna S. She is incredibly kind, professional, and attentive. She remembers every detail I request and always delivers exactly what I expect. Unlike many other places (including Petco, Petsmart, and others), Johanna never tries to add unnecessary services just to charge more or confuse the customer. That honesty and integrity really mean a lot to me. I'm so thankful to have found such a wonderful person and talented pet stylist. Thank you, Johanna -- and Mele is happy too! read more

I must say that the manager that was in this facility handled my complaint with compassion and a calm sensibility about her. That being said, corporate should be ashamed of how they are allowing their betta fish to be displayed. Too much light. Not enough air holes. I don't care how many water changes you do. These animals are slowly dying. While I was in the store, I showed the manager that five of them were near death. Obviously her hands are tied and she must follow the corporate rules. If this is how PetSmarts decides to handle live animal care, they shouldn't even consider having them. This was appalling. I know you can brush it away. It's just a fish but it is a living breathing animal. Shame shame. Shame on PetSmart for its atrocious care. read more

When I was waiting to check my dogs out, the girls behind the counter were talking about customers that they do not like and were making fun of them. Very unprofessional I will never come back here. My dogs stay was good I got a progress report with cute notes so three star read more

Been here a couple times to get supplies for my new foster and the staff has been incredibly helpful. Andrea's customer service specifically stood out. She was very kind, knowledgeable, and patient with my anxious pup and I am grateful for her repeated assistance. Alannah and the manager on duty (sorry I didn't get her name!) were very sweet as well. Thank you ladies! :) read more

This review is for the pet hotel. I went to inquire about boarding my cat. The fees are reasonable at $30/day and you can pick up and drop off 7 days a week. I was able to see the space for the cats and it looked great. I was very happy with the service from the employee and how much knowledge she had with all my questions. When I went to reserve a room for a trip they told me if I don't pick up my car by 12pm there is an additional charge of $18. This wasn't told to me when I was there so I was shocked. Not a huge deal but would have been nice to know. The parking lot is nice and big and the store has plenty of items. read more

Had my Toy Poodle groomed today by Sheena. He looks amazing! Sheena is fabulous. She got him just the way I wanted him. I also observed Carlos working on a Mini Poodle. He does a great job also. read more

Firing Anna in the grooming department. I paid upfront $97 for the best package of grooming and I gave her $10 tip because I couldn't pickup my puppy ( Luna ) after she would be ready. My wife picked up our puppy ( Luna ) and she called me immediately about what a shitty haircut Anna gave our puppy. I've been taking my puppy to this place and another girl name (Maya) was grooming Luna but this time Maya was not there for few days and we needed it to get her haircut done before we were going to a short trip. Ann gave our puppy the worst hair cut and she didn't even brushed her after wash. A quick screwed up service. Now I won't trust to take my puppy to this place anymore because I'm afraid that Anna or someone else would hurt my puppy. DO NOT TAKE YOUR PET TO CANOGA PARK PETSMART specially to ANNA. Anna is the worst groomer that I've seen !!! read more

PetSmart - The groomer (ANNA) didn't cut my puppy's hair by legs and didn't even brushed them - Pet Stores Near Me - Canoga Park, California

I'm typically pretty happy with their grooming but the last appointment was upsetting. They had cut my pups quick too short and did not inform me, then he bled all over my car. We got it to stop bleeding when we got home and he didn't seem too bothered by it luckily. I understand that accidents happen, but I would have been nice to have been informed beforehand. And for how much they charged, I will probably will not be going back. read more

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I come here and there but this time I only had a problem because I wanted to buy a toy that was on clearance and once i brought it to the counter yesterday the guy said I wasn't allowed to buy the toy, didn't give a reason on why he just said I couldn't buy it, I wasn't allowed to buy it. PLEASE DONT put any dog toys you won't sell on clearance read more

Time wasting Just walked in for an appointment for dog grooming and the canceled my appointment without a call. Time wasting ..... read more

Not sure who answered the phone but clearly didn't want to search for the item I was looking for. If customer service isn't your forte go find a different job. read more

Just need to make Petsmart aware that I've only had 1 grooming session ever anywhere for my pup, and the first time her nail was cut too short and now she has a black nail, then I booked another one a few months later for the furminator $100+ dollars, and got a regular groom, my dog is shedding way more than before I got her. Not sure if Carlos knew what he was doing however this service was bad, she didn't get teeth cleaning, perfume, bandana, or her cookie that came with the package, she smelled like outside when I picked her up I mean this was enough to make me look elsewhere for service. Please be sure to give the customers what they pay for or if now advise and not just put her back into the play area after the groom. That didn't make sense to me. read more

Jimmy is super clean now! Thank you PetSmart he always loves your place!!!! The prices are affordable here. read more

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The staff is attentive and you can tell they really care about pets. My dog Puppet gave them two paws up. I feel comfortable leaving him in their cars. Thanks PetSmart for all you do. read more

This review is ONLY for the grooming Veronica did a fantastic job ! She was very nice and patient when it came to making last minute changes even though she didn't have to! The end result came out great and appreciated that she went the extra mile with my requests! My girl Maya was very pleased for sure. read more

PetSmart - It's very hard to get a good pic with a black lab lol - Pet Stores Near Me - Canoga Park, California

First time taking the family dog here. Have some anxiety because my dog has anxiety and is unpredictable. Note PetSmart doesn't muzzle which I was convinced my dog needed but we hoped for the best and very glad that we did. Lily gave my dog a bath and Martha did his grooming. Both did a great job. No complaints. Their prices are reasonable as well. My favorite thing though was that my dog was there less than 3 hours. With his groomer of years, it was an all day affair with my dog in a cage until we were told we could pick him up :( Easy to make appointments as well online. I only wish they had a register at the grooming station as you have to wait in line with all PetSmart customers. Would easily return and recommend. read more

The best pet supply store in LA! Great product selection and knowledgeable staff. The manager, Todd has cat and dog rescue groups doing regular in-store adoptions. Five stars! read more

PetSmart - Pet Stores Near Me - Canoga Park, California

Don't use in their groom service! I took my puppy for bath service, without any hair cut request and they cut her in few spots on her legs and shaved her buttock! That's the result after she's been there three and a half hours read more

PetSmart - Cut my dog - Pet Stores Near Me - Canoga Park, California

My dog was in pethotel for two nights and after we picked him up, we found some scar and itching skin. After calling with hotel and corporation nothing happened. The PETHOTEL IS NOT CLEAN. DON'T SEND YOUR PET THERE. Check the pictures. read more

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This review pertains to the doggy day care and boarding of PetSmart which was absolutely horrible! I have been coming to this pet smart since we adopted our rescue pup 3 months ago. We had his first pet visit at Banfield (the in-store veterinarian) where they recorded all his immunization records. Today I took my little cutie for doggy day care but the awful girl at reception would not accept him because he didn't have a vaccination record from the vet. I tried explaining that he is a rescue and his records came from the rescue but they refused him. I even told them that I brought the dog for a health screening at the pet smart veterinarian (Banfield) and they recorded all his vaccines but they said it didn't matter because they have a different policy for vaccine records. I further explained that he also came in for dog training classes at the same store location as well as grooming at the same location and every department was great and accepted his records. The lady just didn't accept it. I couldn't believe what I was hearing! So I asked for a manager who came and again reiterated that my dog was adopted from a rescue and the records I have for my dog were from the rescue and they are legitimate and verified. They weren't some handwritten words on a piece of paper. They were actual records and they were accepted by the vet, the training class and the groomers at PetSmart but he repeated what the rude lady at the day care front desk said. So i asked them: are you telling me that you want my dog to get double vaccinated because you don't agree with his paperwork? And the manager said their rules are their rules. I couldn't believe it! They are basically saying no rescues allowed because of their paperwork? How awful and inhumane is that??? They're showing complete bias against these poor animals that are trying to get a second chance in life. They're basically discriminating against rescue animals. I would stay clear away from this boarding/day care as they clearly don't care about your loved family members! There are so many amazing day cares for dogs and I found another one around the corner that was more than happy to accept my cutie pup with the paperwork I provided. Shame on you PetSmart doggy day care!!!! read more

I popped in for some potty pads. Then I got stuck playing with a bunch of puppies that were up for adoption. So important to get your dogs fixed so this kind of stuff doesn't happen. I love people that are about animals ! I strongly advise going in and giving a tax free donation. In life you'll find somebody that's obsessed with you , I can almost bet it's going to be a dog. Nothing more beautiful than unconditional love a dog can offer you. I find that there's no coincidence that God backwards is dog .Tell your dog I said hi read more

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Liliana is the absolute best groomer! She has bathed and groomed our dog since he was a puppy. She not only helped train him to get groomed, but is so gentle and kind. He loves going to the groomers and we are so thankful! read more

PetSmart - Pet Stores Near Me - Canoga Park, California

Shout out to Christopher in the grooming department. both my dogs went in for a bath only and came out like they're fully groomed. Awesome job man. Thank you for making them look amazing. read more

This is a very specific review for CAT GROOMING: Utterly Mortified by my experience!! Apparently the guy who is "certified" to work with cats is only there Weds & Thurs. This was my first experience going to PetSmart grooming, but not my cat's first experience with a bath & haircut. My cat is 8yrs old btw. I dropped him off at 8a for a bath/nail trim/Lion cut. The "cat groomer" asked no questions about the cut so I assumed it was pretty standard. He called at 840a and said my cat was done! I thought, wow that was fast (I was surprised)! When I arrived my cat's eyes were still dirty and he looked like nothing was done to him. I said, "It doesn't look like you did anything. I wanted a lion cut...his body shaved down, a mane etc). I'll spare you the back and forth details, but essentially I sat there and watched him give my sweet, chill cat his version of a Lion cut (just to be clear my cat was practically falling asleep while he was shaving him and never reacted). I even went in at one point and asked, "Are you going to cut around his shoulders/neck/tail/underbelly?" Long story short, a young woman who groomed my dog (also there at 8a) came out to talk with me and I expressed my complete disappointment and disgust with my cat's service. She is this man's saving grace because she did not charge me for the cat grooming and gave me a discount for the dog grooming. Suffice it to say I will NEVER EVER be taking my animals for grooming at PetSmart again. And PetSmart should elevate their standards for their Groomers!!! Please see pics below: this was the final lion cut product, with dirty eyes and NO nail trim. My husband had to use his clippers to try and fix this awful mess and now I will be paying someone else to give my cat a PROPER service read more

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Horrible experience With the grooming department My pet's birthday was on the date so they didn't want to see him they were saying the shots are not up to date all my goldendoodle shots are up to date he's a 4000$ why wouldn't they be I took him to PETCO ten mins later he had a new appointment they went over his paperwork no problems at all read more

This is one of the worst locations of Pet Smart. There were approximately 10 people in line and the manager stated her computer was down. It's 830 pm and they close at 9. Why would Heather chose to wait on hold for their IT over 1 computer being off line instead of open another register to help customers. Eventually as the line grew to approx 15+ cistomers waiting, she decides to ask a cashier to open register 3. Sad situation and not sure how Heather became a manager read more

PetSmart - Line of people waiting as usual - Pet Stores Near Me - Canoga Park, California

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