Sammy absolutely loves it there !!! When we take him to play day he doesn't even say good buy I…read moreknow he's taken care of as well as loved

I contemplated reviewing this and keeping my opinion to myself but if what I feel like happened is…read moreremotely true it needs to be shared for others to be wary. Ever since 2019 my dog has been staying at BJs and typically adores it there. I even let a five star review several years ago. Upon his last stay late May 2024 he acted very different upon pick up. He was kenneled for roughly 4 days and once he saw familiar family faces he almost took the door down to get out. He had a bath (& usually typically does) the last day before pick up and I'm led to believe he had to lay in his own filth during his entire stay as he had his first ever UTI (he is 6). He peed in the truck on the way home, peed in the house around 6 more times back to back the same day and he has not EVER done that (not since he was a puppy potty training). I always opt to pay $5 daily for him to have a raised pet bed & the largest bedroom suite but I feel he was NOT given that considering he acquired a uti. He wasn't let out enough or he just laid there in filth. I felt in my gut as a doggy mommy (& mommy of twin tots) when he was picked up that he was mistreated while he was there and I will never bring him back. It's unfortunate we have to go this route with BJs but I can't risk it happening again. EDITED TO ADD: I did try to call BJs 3-4 times that day and even the next day for answers & nobody ever answered or called me back. In the past I usually would always get a return call from BJs from a nice girl and didn't even have to leave a voicemail for her to call me back. No longer the case. It seems this establishment is going downhill fast due to careless staff.

Horrible vet! My dog has been going for about a year. He has always had issues in his ears and skin…read more- they kept telling me it was just allergies and completely brushed it off. Come to find out he has a severe infection after another vet saw him and ran some tests. If you care about your dog, do not take them to Best Friends Animal Hospital.

We were traveling and needed to get some surgery for our dog; unfortunately, the doctor was…read moreunavailable, but the staff at BFAH was able to steer us to a local provider who was absolutely perfect. Can't thank you enough, BFAH-- very professional, and we are very pleased!

just adopted a puppy from these folks, through petfinder. only $40, and she's up to date on all…read moreshots, and gorgeous. everyone at the clinic seemed sad to let her go, but took our picture as we left. catahoula cur, 12 weeks old. rescued from mites, and scabies, and nursed to health, and now a family member. love her. we renamed lil darla "lulabelle". thank you for rescuing animals, posting them for adoption, and holding her for me. she's lovely. good for y'alls.

Don't like them. I overlooked the slightly higher price for service, and the unfriendly manner…read moreabout them, but this vet stood me up twice for my appointments, and I had to drive 50 plus miles. He has a select group of rancher buddies that he takes care of and just leaves his office when they call. Instead of his wife calling me, whom runs the office for him, and letting me know there'll be a delay, they could care less. Their answer, "well you're welcome to leave your pet or you can wait" very nonchalantly and acted like she didn't care that I left. I'd rather drive the 100 miles to Broken Bow where I get better service. I'll never go here again.

Elkhounds are beautiful, loving, smart dogs and every breeder I've come across is very protective…read moreof the breed. That means they generally aren't in it for the money and you'll have to jump through a lot of hoops if you'd like to get one. And that's fine by me because the chances of having to deal with a heartbreaking disease or illness down the line is minimal. I live in Austin and drove all the way to Mississippi to get my 4th Elkie from Magnolia Ridge and let me tell you. She's a beauty. Nancy does a great job and clearly loves this breed. If you are looking for a Norwegian Elkhound, I highly recommend Magnolia Ridge.

All of my pets have went to West Side Veterinary Clinic. For over Twenty years, Dr. Hesse has taken…read moregood care of my pets. They are very caring, knowledgeable, and professional. I recommend West Side to everyone that ask me who to take their pets too. We had a dog that was bitten by a snake and he had to stay overnight. The next day he was happy to see me. He was treated and Dr. Hesse saved his life.

We have been seeing Dr. Hesse for a couple of years now for our 13 year old Shih Tzu. She is really…read morewonderful with him. The girls at the front desk are always nice and very accommodating. It is a little out in the middle of no mans land but thats ok with me. A good loving Dr is worth the drive.

I was super impressed with the care they gave my fur baby today . She was a brand new patient, and…read morethey were very informative and professional. The staff is very friendly and professional. I would definitely recommend them to anyone . Thank you for your care and compassion for our animals .

I love to take my dogs to the clinic. They are so nice and helpful. I feel my animals are in good…read morehands and really concerned and always take good care of my pets. Would not go anywhere else , Love the doctors and the receptionists.

They are absolutely fantastic. They really care about our animals, and go above and beyond to help…read morethem. I could not recommend them more!

This was our family vet years and years ago, and we stopped going because our concerns were ignored…read moreand our pets suffered for it. A few months ago, our elderly dog began seizing, and literally no other vet in town would see us except for this one. No need to make an appointment, just pull up and let them handle the rest. I was relieved to learn that they had a whole new staff, and at the moment everything seemed all right. Unfortunately, our little old lady passed away in their care, though I believe it was likely her time and they had tried their hardest to save her. Wednesday, December 8th, our regular vet who is located 45 minutes away performed a spay and mass removal on one of our cats. Around 6pm, she ripped out a staple and began bleeding and within an hour, she was stretched out on the floor, moaning and shivering. Our vet does not take emergency calls so we reached out to the last people who had helped us, assuming we could be seen especially given that they're 10 minutes up the road and all of their social media states that they're available 24 hours a day. That was the first lie. The woman who answered the phone could not have been in a bigger rush to hang up. She repeatedly asked if we were clients and I explained that they had treated our dog so we should still be in their files. She offered to page the after-hours vet then cut herself off and told me to call the "emergency number" instead. She was referring to the veterinary school at Mississippi State. When I pointed out that that's out of town and that we live right down the road from her, she interrupted with, "Oh, no, they're in Columbus." That was the second lie. As a tech working in a vet's office who regularly gives out referrals, I would expect her to know where they're located. I did call the number she gave me, and after getting nowhere, I called her back intending to ask that she page the vet since I now knew one was available. She picked up, waited a beat, gave the loudest, most dramatic sigh, then put me on hold without saying a word. I then had to explain the situation to a second tech who had no problem taking my number and having the vet on call contact me. I then of course had to explain for a third time what was happening and ultimately was told that it was most likely a bad reaction to either the anesthesia or the painkillers and to get ahold of our regular vet in the morning. If it weren't for the fact that it looks like our baby is going to be okay, I would give this place absolutely zero stars. I truly believe that the doctors are good people, and that means a lot, but at least one member of their staff needs a swift, hard kick in the ass. You have no business working in this industry with such a disrespectful attitude. How they manage to book patients with that woman handling the phone, I have no clue. It's also wrong to advertise that you are open all day, every day when you apparently close the doors at 7pm to anyone who isn't a "current client." Change your hours, discipline your staff.

The one star is for the AWESOME vet techs-that's it. I received a dog from a rehoming and was super…read moreconcerned about him not gaining weight. You could literally see the bones and the outline of his body, they told me that was normal, and obviously that was not. His original weight with them was 14.5 pounds. I brought him to this vet multiple times regarding it, he told me everything looked fine-he just needed to be neutered. We dropped our dogs off at a boarding facility in town when we were going on a trip, and when I got back 3 days later my dog had gained so much weight. I asked them what they were feeding him and it was a grain-free dog food. Come to find out, Lance is allergic to grains. We have never had anymore problems with him throwing up or diarrhea after switching. Now he is 38 pounds. Do not bring your dog here!

My husband and I started taking our two pets, a cat and a dog, to Smith Animal hospital five years…read moreago after a recommendation from a friend. Drs. Smith and Coleman are fantastic: they are knowledgeable and compassionate, and can always find the time to squeeze us in. Our cat has a quite rare long-term condition and although we're still figuring things out, I can't express how wonderful it is to have a vet you trust. They take the time to explain all of the treatment options and are straightforward about when investing more time/money/procedures/medications is likely to help or not. I also very much appreciate that when they're not sure about something that they say so and take the time they need to do the research and get back to us or refer us to the appropriate specialist at the vet school and then work together to create a treatment plan. Whenever our animals are sick, it's an inherently stressful situation but we know that we're in good hands at Smith and we're going to sorely miss them now that we are moving away!