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Petsense

3.3 (8 reviews)
Closed • 10:00 am - 6:00 pm

Services - Petsense

Pet adoption

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1 year ago

They had everything that I needed and were super helpful. I will definitely go here again instead of other big box pet stores.

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3 years ago

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11 years ago

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7 years ago

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5 years ago

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9 years ago

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8 years ago

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9 years ago

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Furever Clean " Your Mobile Grooming Solution " - Before

Furever Clean " Your Mobile Grooming Solution "

(5 reviews)

I had a first bathing appointment for my dog last week, and there were several issues to discuss…read morewith management. There were a few small communication issues prior to the appointment that I didn't have an issue with, but after the visit went so poorly I feel it contributed. When my dog was returned, she was still pretty damp. Initially I was fine with that- I know 100% dry isn't always possible in a short time period. However, after looking closer, she was far too damp. Enough that I needed to towel her off some. She has a lot of hair, and not blow-drying her well enough just lets her shed extra. If anything was not possible or required extra services, I would have appreciated some kind of communication on that. Before the appointment, I also stressed that my previous groomer missed clipping her nails and were extra long. After this visit, only one of four paws had a completed nail trim. I tried this company to see if their service was comparable to my current bather. I was hoping a home-visit, even though it's a bit more expensive, would settle better with my dog. I reached out to customer service the morning of, but since I was visiting family in the hospital I could not return their call the same day (which I communicated). I ended up sending an email with photos, where none of my concerns were acknowledged or validated, and brushed off with, "unfortunately we probably won't be a good fit for you in the future. I am sorry we didn't meet your expectations." My expectations were for a clean and dry dog with trimmed nails? Very disappointed in the results of a simple bath, and customer service. I will not be a repeat customer or recommend this business.

Very poor customer service. Will never go to this business again. Very unprofessional. Could use…read morea lesson in GOOD customer service.

Petsense - petadoption - Updated May 2026

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